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The EconomistReviews 34

3.1

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The Economist Reviews Summary

The Economist garners mixed feedback, with many customers praising its high-quality journalism and in-depth analysis of global issues, often highlighting its unique perspective and comprehensive coverage. However, significant concerns arise regarding customer service and subscription management. Reviewers frequently mention difficulties with canceling subscriptions, lack of timely communication about renewals, and frustrating experiences with customer support. Additionally, some perceive a shift in the publication's editorial stance, leading to dissatisfaction among long-term subscribers. Overall, while the content quality is valued, the company's customer service approach appears to require substantial improvement to enhance the subscriber experience.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
shipping
3
returns
1
quality
5

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
Follow Ian H.
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I am an American who has subscribed to The Economist for 15 years. I have appreciated the European perspective on global news. The Economist used to be a very balanced news publication but I'm sad to say that they have lost independent thought and have gleefully boarded the liberal bandwagon. I am unfortunately cancelling my subscription to The Economist to seek unbiased news elsewhere.

Date of experience: September 7, 2023
District of Columbia
1 review
0 helpful votes
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Got a gift digital and magazine subscription. One month later, the website isn't accessible and the magazine isn't showing up. Customer service is non-existent and won't respond to emails. Maybe getting delivery by carrier pigeon would be better. The gift giver is asking the bank to cancel the order. Just save yourself the time and hassle and don't bother.

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
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They are rude and make it very difficult to cancel. Content is ok (very biased) but the customer service is 1/10.

Date of experience: June 9, 2022
California
6 reviews
1 helpful vote
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I love checking financial news because it seems to me that all the money are in finances basically. Of course, some people prefer the spheres of their livelihood, however nothing can overpersuade me in this case. I love investing money and guess that it's a great opportunity for all people to save money without any thoughts that it can be ingulfed by the inflation. I daily read this magazine in order to stay informed about everything that is happening in the economy of various countries and the world economy as well. There is a subscription and I guess this money will certainly recoup itself.

Date of experience: February 5, 2022
Slovenia
1 review
0 helpful votes
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The Economist is pure propaganda journal you pay high price for. I bought it once to kill my time and it was just another bad decision, buying a random cheap book would be more useful than The Economist telling you lies.

Date of experience: December 21, 2021
AE
1 review
1 helpful vote
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Terrible Service
July 4, 2021

The worst customer service I've experienced from any subscription I've made in my life. The "customer service" is anything but that.

Date of experience: July 4, 2021
Australia
1 review
2 helpful votes
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I found the content ok... but wanted to pause my subscription. I then discovered NO ONLINE cancel option. I had to discuss it with someone who spent the whole time trying to sell. This wasted considerable time and says a lot about the business. I will never again subscribe.

Date of experience: June 22, 2021
Florida
1 review
0 helpful votes
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Print size
August 5, 2020

I find that the print has gotten smaller in the past few years. It is hard for senior citizens to read. This may have something to do with mailing costs, etc. I will not renew my subscription for this reason.
Dr. Martin Gonzalez

Date of experience: August 5, 2020
GB
2 reviews
0 helpful votes
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Great
July 19, 2020

This is the first time I write a review here. This is one of my favorite source where I can find up to date news and fresh info. I like it.

Date of experience: July 19, 2020
Texas
1 review
1 helpful vote
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CAUTION!
March 2, 2020

The Economist $12 for 12 weeks plus 1200 bonus American Airlines FF miles is a definite RIP OFF. This is an AA "Advantage" buying program where you can get FF miles when you buy from the featured sellers.

I was supposed to receive an email at the end of the trial period to cancel the subscription, but it never came.

By the time I became aware of the scam, my credit card had been hit for almost $150.00.

Of course, I'll never, read the Economist again. But I may also stop flying on American Airlines as well.

Date of experience: March 2, 2020
Virginia
1 review
4 helpful votes
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Drop in standards
December 3, 2019

30 years ago, The Economist represented the pinnacle of well argued independent journalism. Today it follows a liberal globalist orthodoxy with little or no rationisation of its position on issues. I stopped subscribing about 10 years ago.

Date of experience: December 3, 2019
New York
1 review
4 helpful votes
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Scammers
December 2, 2019

I got a subscription (annual I was told) during The Economist marketing campaign on the streets of NYC. It was in spring. Today i saw a charge on my credit card for $69. I called them. Apparently it's $69 per quarter. You can't cancel it online. They cancel it on the phone, but then don't give you any confirmation. And they say that email confirmation takes up to 48 hours do be delivered:)

So not only they are bias in their articles. They are also the worst example of liberalism - lies, lies, lies. Never again.

Date of experience: December 2, 2019
Canada
1 review
0 helpful votes
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I've been a subscriber for a couple of years now and I must say that their journalism is impeccable. The quality is always great and I appreciate the holistic flair that the weekly issue allows for.

However, I only use their app as their website is very outdated with adds filling up the page and a need to log in every single time you go on their site.

Both Espresso and the official app are great though.

Date of experience: November 24, 2019
Ireland
1 review
4 helpful votes
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Website awful!
August 27, 2018

Bought trial digital subscription. Four days later, still can't access website. And nothing to do with my devices, internet service or location. My advice: don't bother. Buy a print copy if you have to read it. The Economist is clearly still in the 19th century when it comes to technology.

Date of experience: August 27, 2018
Slovakia
1 review
2 helpful votes
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Ripoff at Renewal
July 5, 2018

I CAN'T BELIEVE IT! I tried their 12 issues for $12 and thought the magazine was decent. HOWEVER, when I emailed them twice to cancel the automatic renewal because we are on an 18-month church assignment in Europe they failed to cancel or even acknowledge my emails. I ended up being billed for two renewals. I couldn't do anything about the first renewal because I was too late with a charge card chargeback. To cancel the second one I had to cancel my Visa card and get a replacement so they could not renew for a third term. VERY SHODDY WAS TO DO BUSINESS!

Date of experience: July 5, 2018
New Jersey
7 reviews
36 helpful votes
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Journalism
April 25, 2018

Pay attention CNN, FOX, Infowars, Young Turks, MSBC, MSN, CBS, ABC and any other leaning news outlest. Let me say this in a way you can undertand. This is how you journalism. Good job Economist. Keep the biases checked at the door. Opinions should be left for social media.

Date of experience: April 25, 2018
Texas
1 review
2 helpful votes
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The Economist offers a cheap subscription with an auto-renewal, but do not tell you that they will never notify you when new issues are released. You're just supposed to "know" that it's weekly, and decide to go to their portal to see the new articles.

Which begs the question, why would I go, when I don't know what articles are there? What magazine assumes that it's the subscriber's responsibility to schedule weekly visits to their website? What magazine never tells you when there's a new issue?

So I received not a single notice of new issues or articles, nor any notice of renewals... then discovered it on my credit card 9 months and $147 later. Customer service was absolutely impenetrable; they only refunded the current quarter.

Absolutely disgraceful business practices. And they're in London, so... good luck suing them.

Date of experience: March 15, 2018
Canada
1 review
4 helpful votes
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They start with the introductory offer, you can then have access to your webpage account, but cannot change the terms of the subscription, the payment method or edit your creedit card. You cannot clarify for how long the offer lasts, then you finally get a much higher ammount charged to your credit card unexpectedly. Then you complain right away and they are not going to return the total of your money. The system is set to rip you off. Don't ever subscribe to this maganize. It is a fraud!

Date of experience: March 31, 2017
Australia
1 review
2 helpful votes
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I have not been able to access my digital subscription since November of last year and have had nothing but ridiculous responses and been given the run around by their customer service team. The subscription people however are right onto it as after almost 4 months of the run around and no access I am being hounded to renew my extremely expensive subscription. No thank you.

Date of experience: February 16, 2017
PS
19 reviews
8 helpful votes
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You can find all type of information about the economy, finance, business... etc on here.

It's a good website to look up articles once every while

Date of experience: July 13, 2016