• Ecklers

2024 CUSTOMER CHOICE AWARD

Ecklers

Overview

Ecklers has a rating of 4.2 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, fast delivery, and great price. Ecklers ranks 28th among Auto Parts sites.

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Positive reviews (last 12 months): 73.6%
Positive
248
Neutral
28
Negative
61

Instant Feedback

8,070 reviews

26
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What reviewers want you to know

Positive highlights

Critical highlights

  • Horrible warranty, poor customer service when it is evident part is failed.
How would you rate Ecklers?
Top Positive Review

“Customer Support”

Jim L.
3/28/24

Was installing my Bluetooth MIL-AMP200BT in my El Camino yesterday and had difficulty getting the amp to power up. Your support folks could not answer my question, but gave me the technical support number for Prospec Electronics (Now...Riverpark Marine). Received a call back within an hour from Marvin Jones who discovered my problem after asking one question, also; Julie Pegram sent me a follow email. The bluetooth amplifier is just as advertised and exactly what I needed. Your assistance was much appreciated. Thanks

Top Critical Review

“Absolute terrible experience with ecklers do not recommend”

JOEY J.
2/6/24

Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.

Reviews (378)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89)
Thumbnail of user jiml1581
1 review
0 helpful votes
March 28th, 2024

Was installing my Bluetooth MIL-AMP200BT in my El Camino yesterday and had difficulty getting the amp to power up. Your support folks could not answer my question, but gave me the technical support number for Prospec Electronics (Now...Riverpark Marine). Received a call back within an hour from Marvin Jones who discovered my problem after asking one question, also; Julie Pegram sent me a follow email. The bluetooth amplifier is just as advertised and exactly what I needed. Your assistance was much appreciated. Thanks

Products used:
Amp

Service
Value
Quality
Thumbnail of user allanl218
1 review
0 helpful votes
April 10th, 2024
Verified purchase

The gear indicator mechanism seems to be complete. I don't have to hunt for little parts anywhere else.
Thank you.

Reason I chose this business:

Came up in a Google search.

Thumbnail of user dougb732
1 review
0 helpful votes
January 4th, 2024
Verified purchase

Easy ordering and very fast shipping. Postage expense was reasonable for a small light weight order. I used 2 of these so I could glue them together to double the thickness as well as being able to stagger the cuts to avoid any potential cold air leak sources at the cut seam locations. I also put a dab of "tacky putty" (3M stuff to use to hang posters, etc) between the felt bundle and the wood floor to keep it from moving and loosening seal on pedal shafts, which worked great and is invisible and non-permanent as installed.

Thumbnail of user davidc9182
1 review
0 helpful votes
February 19th, 2024
Verified purchase

Was a real pleasure speaking with the customer service. They sent me right on track and took care both of my situations. I really like the service.

Thumbnail of user jackd1265
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I was looking for an air conditioning system for my 1976 Stiingray. I was about to order it online but I thought it would be a good idea to call someone at Ekler's. Glad I did, I almost ordered the wrong system. The guy I spoke to knew his stuff. He got me all setup with the right system for my car.

Great customer service. I'm sure I'll be doing more business with Ekler's again.

Thanks Jack

Thumbnail of user pamelam1212
2 reviews
0 helpful votes
April 9th, 2024
Verified purchase

We called looking for specific tires and tubes for a 1929 model A. The tires were hoping to get were not available, neither was our second choice….that didn't deter Alex, he searched and found some great alternatives, got them ordered and on the way to us. Super helpful and dedicated to ensuring we got what we needed!

Thumbnail of user markm6091
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I called to ask a question and ended up placing my order over the phone. The customer service representative was very helpful.

Everyone I spoke with was very professional, helpful and courteous.

Reason I chose this business:

Parts were in stock.

Service
Thumbnail of user kelleys220
1 review
0 helpful votes
April 20th, 2024
Verified purchase

While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.

Thumbnail of user markj2452
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Its tough to call my go to parts source and 9 times out of ten they dont have it

Gave me a bogus tech line email address, so my question remains unanswered

Service
Thumbnail of user jefferyh254
1 review
0 helpful votes
January 31st, 2024
Verified purchase

They had it when others were out or stopped carrying it. At a fair price and in the color I wanted!🤩🙏

Thumbnail of user done433
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Rep told me it was shipping from LA California. Just to find out it's coming from Florida. Now I have to wait an extra 7 days of car being down

Thumbnail of user stanleyc288
1 review
0 helpful votes
May 8th, 2024
Verified purchase

Very good Sam really professional took the time to make sure of the parts I needed ask all the right questions could not have been better

Thumbnail of user lawrences1053
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Building my dream car and Eckler's has the parts I need at an awesome price. Received my part within a few days. Would highly recommend this business. Will do more business in the near future.

Reason I chose this business:

Wide variety of parts, knowledgeable people, and reasonable prices

Thumbnail of user joeyj96
1 review
0 helpful votes
February 6th, 2024

Ordered Christmas for dad. 1961 bucket set frames & foam. Sent 4 boxes of foam. Called and sent pics to verify. Said would send frames that i paid for. Never have sent and now say need police report as you can see in pics sitting in my floor so how could be stolen. They on said 12-23-23 take 7-10 days to re ship now refusing. Terrible company to purchase from. When you take money and don't send correct or fix issues that makes you not worthy of another dime for my restoration projects.

Products used:
None of them but still have correct foam and also incorrect foam that is marked in the boxes of seat frames that i still did not get. Foam is not usable with seat frames

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamest3893
1 review
0 helpful votes
April 16th, 2024
Verified purchase
• Updated review

Great experience, the right products, excellent price, and over the top customer service (Jason B). He goes out of his way to make this a great experience.

Web site is easy to use and automatically included...
April 29th, 2024
Verified site experience
• Previous review

Web site is easy to use and automatically included my store credit as a discount. Great experiences both online and over the phone.

Reason I chose this business:

Easy company to work with.

Reason I chose this product:

Great price for a great product

Thumbnail of user lw654
1 review
0 helpful votes
February 2nd, 2024

We made one purchase for a client and now get daily e-mails. Tried to unsubscribe, no option. They say we're getting e-mails because we have an account. I try to enter the "account" but had to create a new password. Looked for unsubscribe, nothing. Tried to remove e-mail, won't let me. Looked for "delete account". Doesn't exist. Never will order again because I don't want to ever go through this again. Off to the SPAM folder you go and I'll try and remove all my collected personal data from my "account".

Thumbnail of user sarag940
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Rear brake line kit for a '65 Mustang single exhaust purchased. Had to bend the brake lines a bit to make them fit. Haven't added the brake fluid yet so I don't know if its going to leak but I got my fingers crossed that it works and the fittings seat well.

Reason I chose this business:

Price point and shipping was the fastest

Thumbnail of user danielw2582
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I am pleased that Ecklers has modified their shipping charges to be more in line with actual costs. Thank you for this!

Reason I chose this business:

I have been a long time customer.

Thumbnail of user randyh989
1 review
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

Called to check on my order account lost the keys. No one at Eckler's had an idea when it would ship. I was told to call Eckler's supplier and ask them when it would ship? I did this and was meet with overwhelming help after spending long amount of time calling back to eckler's to get my invoice that was never sent to me to get numbers off order so the supplier could find my order. Then the supplier found order and quickly shipped my package.

🤷‍♂️

Reason I chose this business:

President of Corvette club recommended …

Service
Hard to get through ordering/ payment
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Past orders

Reason I chose this product:

Lost keys..

Quick and easy
November 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Friend recommended

Reason I chose this product:

Got your email yesterday and took a look. I need much more and ecklers was recommended

Thumbnail of user georgef1298
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,

Thumbnail of user jessieg102
2 reviews
0 helpful votes
April 7th, 2024
Verified purchase

I'll be 68 years old in May. I had race cars back in the day and I use your product a lot back then. Can't go wrong when you go to what really works!

Reason I chose this business:

Fuel pump and fuel filter for 94 Corvette LT1.

Reason I chose this product:

I know you said the best Corvette parts!

Thumbnail of user daled456
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I ordered lines for my son's car then two days later i get the items bro well packaged.

Reason I chose this business:

Money and reputation.

Thumbnail of user michaelo1770
2 reviews
0 helpful votes
April 6th, 2024
Verified purchase

Everything thing I've bought so far has been of good quality and shipping was pretty quick I will definitely keep buying parts from them

Thumbnail of user jamest3892
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Took to long to close out order. Kept going back to the shipping screen. Need to improve on order capability. Thanks

Thumbnail of user daveb760
2 reviews
0 helpful votes
March 11th, 2024
Verified purchase

Good product. Fit very well. Reasonable shipping cost and quick delivery. Fit right up. Would purchase other products without hesitation.

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From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle AmericanTrucks, ExtremeTerrain, and Ecklers to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically does not respond to reviews

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4.2
378 reviews
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