Burgess

It has taken me over 3 months to receive parts of my order. They never answer their phone, their website is down most of the time, owners are not from the US (Just had to be blunt), and they offered no refund or any kind of customer service. Over 90% of my order is still missing and they said my order would be shipped in 2 weeks from when I originally placed the order, which was over 3 months ago. After I had emailed them for several weeks, I received an email from them asking for an alternative address such as a PO BOX. Are you crazy. What are you going to send my a bunch of trees to my PO BOX? They also told me that I had to investigate why my own order which I never arrived. Plus they also were not helpful in giving me any kind of tracking number for my order. REALLY I AM NOT KIDDING. This company is the biggest joke and has fraud written all over it. The good news is that I put the charges on my military CC and sicking those guys on these yahoos. Leave the country or run a business with some integrity. Tired of these type of mom and pop shops that are more concerned about taking your money and essentially robbing you than making an honest living. If someone pays in good faith for a product, you should send them the product, otherwise that would be called fraud (among many other things as well). Based on the reviews and no recognition from the BBB, I can certainly see this company being a thing of the past soon. With no customer service, it is hard to have a lucrative and growing business.

I ordered 2 separate orders totaling over $1000. 00. One order was extreamly important to me. My mother isn't doing well and we have 5 acres to make spectacular for her! So 60 giant peonies which come as tubers. The next was Burgess dwarf rebooting lilacs ( 40 of them)! Here is where it gets bad! Well I ordered before covid hit. The lilacs along with several other plants were sent usps. Well several months went by. My package finally arrives much to my surprise it took 4 weeks to get to me! Now I have ordered from them before and from when they ship it and it gets to my door is usually 3-4 days! Ok well most of the plants were very very very dry. I immediately get them into nursery pots and get them watered... out of the 40 lilac plants only 17 are alive. I contact them send in the shipping label and wait. I sent everything in sept. Well I got my replacement plants last week and they are gorgeous! Ok they forgot to replace my wisteria which were also dead but I am just thankful for my lilacs! My mother will get to enjoy there beauty! I know this company is not perfect but if given a chance they keep their word. I also found out they ask you to give the plant 6 weeks to see if it leafs out. If not then contact and send label.

Spent over 300$ this year, order came piecemeal only ONE tree grew! If I could give ZERO STARS, I would. Colorado.

Ordered 7 fruit trees from them. Two of them are showing a "little" sign of life. Ordered 7 fruit trees from Stark Bros. They look magnificent! DON'T BUY FROM BURGESS! Big waste of time and money.

After reading the other comments, I have decided not to waste my time anymore with them. Order 2 Rashberries, 4 blueberries, and 2 blackberries on the parcel 1 of 2. They took a month to get it to us, and when they did the order wasn't right. They sent us 4 blackberries and 2 blueberries. Then it took another 3 weeks before the correct plants got sent, which we had to pay for again. Then took another few weeks to get parcel 2 of 2(around 2 months to receive 2 of 2), instead of reaching out and letting us know that they ran out of what we wanted for the vegetables in parcel 2 they just took the liberty to choose what they wanted us to have as replacements, instead of just giving us our money back. With reviews of them not honoring their commitment to the customer I figured the less troublesome route is to find another place to do business with. Amazon did amazing with both timing and what I actually order, and on top of that the plants are doing better then those from Burgess. Amazon has excellent customer service and can take care of customers better then burgess. If you have the money to blow, then Burgess is okay. But if you don't want to pay for something inferior that may come way later then when you need it in the ground, Amazon is a good place to go, the plants that we got from a seller was veteran owned also, and these vets did a fantastic job with the care they provided.

Been waiting over 2 months for all items one coming at a time. Say will be sent out by a day then change date say it again and no show.

I am glad that I did not see these horrible reviews prior to ordering my privet hedges from Burgess.

However, I probably will not order from them again (anytime soon anyway) since there are so many negative reviews.

I ordered 80 Privet Hedges. When I received them, they looked like branches some had green leaves and others did not have anything. The instructions encouraged me and said not to worry. All the plants should be alive and ready to plant once I placed them in water for a few days. All the "branches" had long roots sprouting from them. I followed the directions and planted most within two weeks. Some of them I waited a few weeks longer to plant. I just kept them in water until I was ready. In fact, the first year, all of them started to grow wonderfully. The next year, I moved and replanted some of them. All but two survived my replanting. To be fair, the first few I planted was on an unusually hot day. So, a couple of them died right away. ( I waited for the whether to cool and replanted the rest I wanted to move. They all survived)

To make up for the ones that died, I simply cut little branches from one of my healthy hedges and placed them in water. In no time the branches grew roots. I planted them and they are now headed to becoming full grown hedges too.

I will have to come back and let you know how things are going. I think it will probably take about 4 more years for the hedges to actually look like hedges. I am willing to wait. I already get a lot of complements from the neighbors.

So, I am a happy Burgess customer. But all of the negative feedback has caused me to go another route this year with my plant purchases. I guess I will support my local market and buy here in Spokane, WA -- So sorry to hear that the majority of the folks who have purchased through Burgess are unhappy.

Hey, I may be singing a different tune if my Privet Hedges don't look like they will ever become full blown edges. I will have to come back and let you folks know. Until then, I've given them a 5-star rating.

Late with order and all plants were dead or non-existent (just dirt). Beware the pretty catalogs and photos.

************************THESE PEOPLE ARE STRAIGHT UP SCAM ARTISTS. DON"T ORDER! YOU WILL BE SORRY! ***************This company is a total and complete scam. Ordered over $200 worth of plants. $175 worth was dead on arrival. Planted watered and waited patiently-- nothing but crispy roots and sticks. Called and was told to send 1) a letter explaining what happened 2) roots and sticks that did not grow 3) shipping labels, and I would be issued a refund.

I did EXACTLY as prescribed. FOUR weeks later I called to inquire status and was told I had been issued a VOUCHER 2 weeks prior that I could use to order more DOA plants! Even so, the voucher NEVER ARRIVED! The "supervisor" was useless and kept reading policy to me over and over like a robot..."If you wanted a refund you had to return the plants within 14 days." FIRST there was no way to know within 14 days if the plants would grow or not. SECONDLY the 14 day mark had well passed when I spoke to their representative over the phone and was told I would get a refund. Told I could write a snail mail letter to "Grace Avery", but she would tell me the same thing... so basically "Don't bother! You're just screwed!" THESE PEOPLE ARE STRAIGHT UP SCAM ARTISTS. DON"T ORDER! YOU WILL BE SORRY!

I ordered several hundred of dollars of plants including fruit trees, climbing roses, white pampas, grapes, blueberries, and catmint. I also bought several fruit trees from Stark Brothers at the same time. The Stark Brothers' trees came well packaged and healthy, and quite a bit larger for the same price. The Stark Brothers' trees all survived the winter and are doing wonderfully. I had several issues with Burgess' plants from the start. The majority of them arrived moldy or even dead. You can only get a refund for the first 14 days after receiving the plants, so if you are unsure whether they will do well, send them back immediately! They offer a credit or replacement plan up to 1 year. They do not care if all the plants die when the competitor's are growing great! I wanted a refund for the obviously poor plants that I had purchased and given the benefit of the doubt that maybe they would survive. I was faced with an incredibly uncaring and obviously less than enthused supervisor at Direct Gardening (a sister company to Burgess) who refused to budge about the refund policy and who became less cordial the more we spoke. They didn't care and told me that I should have sent them back when I first got them if I was unsatisfied (at my expense too!). Now, I am stuck with replanting all of the terrible things again with no guarantee that they will survive, all the time knowing that I could get a better quality plant for the same price elsewhere. Out of 82 plants/tress that I purchased from Burgess, 63 died. Out of 12 trees from Stark Brothers, 0 died. They are all in the same area, and they received exceptional care. Burgess and Direct Gardening will never have my business again. Please go to other companies. You will have a more enjoyable gardening experience for your effort, trust me. Stark Brothers and Great Garden Plants are two that I have dealt with regularly, and they are great!

This is a paw paw tree that i actually paid money for. I will never use this company again. Never again.

Ordered 3/6/22.
Now projected to ship 6/?/22. Maybe. Every time I check the order is pushed back two weeks.