EasternHoneys

Dear Alex,

Thank you for taking the time to leave us a review.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

Contact us via support@Easternhoneys.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Easternhoneys Customer Support

Dear Tim,

Thank you for taking the time to share your concerns and feedback with us!

Please be informed that we strive to provide every member with a reliable and secure space for online communication where honesty and transparency are our primary focus. We do not tolerate violations such as scam so we always do our best to make sure that our members follow the terms of our platform and we carefully review every complaint we receive.

Also, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Their profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with.

In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking that person to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts which significantly minimizes any chance of scammers being present on the platform.

There is no possibility to make our services free of charge due to the number of resources and effort we put into maintaining a high level of customer service and security measures on the website. As we carefully check and verify the profiles of thousands of validated members, thoroughly moderate website content to be appropriate and provide assistance for our customers, maintaining several departments operating 24/7 - we set respective prices for our services. Therefore, it is true that it is required to spend credits to use some of the services.

Please feel free to contact us via Support@EasternHoneys.com and we will be happy to assist you with any difficulties you might experience on the website.

Kind regards,
EasternHoneys Customer Support

Dear Gary,

Thank you for leaving feedback about our website!
We are grateful for having you as our client. Thank you for choosing us!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

However, please kindly note that it is always up to both of you on how to build your further communication.

From our side, we provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you.

Should you have any questions, we are available 24/7 via support@easternhoneys.com.

Best Regards,
Support Team EasternHoneys

Dear User,

Thank you for taking the time to give us your feedback.

We value our new users and want you to get off to a good start. When you register, we'll give you 20 credits to get to know our platform. After that, we'll offer you a special deal on your first package at an exclusive price. This limited-time offer allows you to dive deeper into our services with other credits, so you have enough resources to make the most of your first experience.

Best Wishes,
EasternHoneys Customer Support

Dear User,

Thank you for sharing your thoughts and feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@easternhoneys.com and we will be happy to help you with that.

Kind Wishes,
EasternHoneys Customer Support

Dear User,

Thank you for taking the time to give us your feedback.

You need credits to access certain services on our platform, but don't worry, you only pay for the services you use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Contact us at support@easternhoneys.com, and we'll be happy to help you.

Best Wishes,
EasternHoneys Customer Support