EaseUS

After purchasing the recovery software, I spent several hours attempting to recover video files that were deleted 2 days earlier from my desktop and sent to the recycle bin (after which, recycle bin was emptied). I assumed my failure to recover the data was an absence of my understanding of how to use the software.

The company was gracious in offering to do a screen share and provide assistance. Unfortunately, after approximately 2 hours of effort, the technician advised that because I had a solid-state drive the files could not be recovered. More unfortunate, I went back to the company's official website and didn't see any mention that the "expected recovery" of 99.7% would drop to zero %, if the computer had a solid-state drive.

Buyer Beware

EaseUS sells software that is supposed to help you recover lost data. However, when the software doesn't work, as in my case, there is usually no refund. They tell me I should have used the trial version first. But there was no trial version! After download and scan, I got a pop up screen instructing me to pay first before I could further make use of the software. I got a chaotic mess of so-called recovered data, about 10% of what was lost. And a subscription to monthly payments that I never asked for. No use and totally ineffective. After a long discussion they finally agreed to refund. If some of their programs do work for some people, apparently they got luckier than me.

This program failed to recover most of my accidentally deleted files. I was refused a refund; they told me it was because I had written to my hard disk after file deletion. But I didn't see anything warning me against downloading the program to the affected drive, or any instructions on how to install it on an external drive.

Never trust this Company. 30-day money back guarantee refund is a scam. I found that many posts and reviews also mention that this company will never refund to you after you cannot recover the files from their softwares even you complain within 30 days. I bought a license (EaseUS Data Recovery Wizard Professional(Yearly Subscription) 17.0 few days ago. The softwares cannot recover my files. I ask for my refund and they just always said that your files are damaged and cannot fulfill the refund policy. How they know my files damage? Why they dont say that their softwares cannot recover my files? Just a scam to refuse customers refund. Never Never buy softwares from this company

This company do not care about customer satisfaction. Very difficult to add to those negative reviews they have already received. It ruins your programs and it does not do what you expect. If you request a refund, you get this response:" Unfortunately, we regret to inform you that we are unable to accommodate your request for a refund.
Simply it is a rogue company and taking fraudulently your money. I am truly shocked to see company like Easeus still trading on line.

Purchased this software with the intention to backup hard disks of 4 personnal PCs; To realize after purchase that one licence is for one PC only. Description of the product is misleading. It says backup your disks (with s) but the fine prints say one PC. I sent customer service a screenshot of the description, Ewan, EaseUS Support Center replied the following: "On the screenshot you sent, it didn't mention one license for multiple PCs too. Before purchasing, you should look more detail of the program on website."

The software is clunky to use. You have to log onto essentially two different sites to get it to work. You need the data recovery download up and running then you have to log into their website and then you need to input the serial license. Once all that is done you can recover your data. I have had nothing but great customer service, i click and they are there. Very helpful. The payment feature is a nightmare because it tells you to pay when you paid. They really need to update that so once paid, you don't see a request to buy the product again. That resulted in my purchasing 3 licenses. They reversed one, i will keep one and i will have my credit card reverse one. That's a pain in the neck.

I lost a file with a microsoft update. I tried the trial of this software and it said it found the file. Just pay $75 for the full version to open the document. Once I'd paid, it no longer could find the file. I asked for a refund. I was told there was a trial and I should have used that (see above). Now twice they are trying to upsell me... Let's make it lifetime software for just a bit more. No? Well let's sell you this other software that's sure to work. Buyer beware! This is a scam.

Be warned easeus, double the subscription cost in the 2nd year, so if you think it will auto renew at a reasonable price it won't, the increase is subtly mentioned in the renewal email but is easy to miss, once renewed they will not refund you. They just tell you it's your fault as you missed it in the fine print.

05 Jan 2024

Entire site is marketing and upsell-tries to get you to upgrade a product that doesn't even work
Couldn't recover an entire month of data
Refused return because it was after 30 days although product is junk

I bought software expecting to be able to get a refund if it didn't work. It was for an iPhone and apparently you have to have a Windows PC to be able to use it and I only have MacOS. I realized what happened before I downloaded the program or attempted to use the code and sent them a refund request almost immediately. They told me I should have read the fine print and that wasn't a good enough reason to refund me. Never doing business with this company again, only brand names from now on!

Purchased the software based on their "one click marketing. Tried to transfer using wifi. Locked up and stalled for hours. Called support, they recommended transferring using an external hard drive. Same result. Asked for refund, they refused.

Tried one last time to migrate just SOME of the applications (no files or user settings) using an external HD. Stuck at 10% of the first app.

Will be contacting my bank for a charge back.

Useless crap.

I bought the disc copy software to migrate my hard drive. Their website says: "We do have 30 days money-back guarantee and if the software cannot help you solve your issue, we will issue you a refund." The software didn't work. So I bought a Samsung drive with free migration software that worked perfectly.

I requested a refund and they refused. So much for their promise as quoted above.

Don't use this company. $20 wasted.

I planed to use the software to move contacts from my iphone to outlook. It did not work as advertised. Regardless I paid the $25.39 fee because I downloaded and used the software. I thought that would be the end of it. What I didn't know is they automatically enrolled me in a monthly subscription plan and charged $25.39 one month later. When I requested a refund they denied the request In my opinion this company is fraudulent and perhaps criminal. Do not do business with this organization if you can help it.

Hi,

Easeus promised to refund my money before signing the contract. It was written on their website as 30 days money back guarantee. Actually I bought it by mistake and in 2 minutes after buying, I sent them an email which requests a refund without even using. Customer service named 'Quinn Liam' told me that I am not eligible for a refund and they offered me one month free instead. Why do you offer one month free? They know they have to refund the money but they do everything to deceive client to not give a refund. This is such a scam

They have purchased 531,40₺ for membership by my card they didn't activate my membership nor return / refund my money back. Their customer service is slow and they postpone giving answers to keep money in. They are not a good and reliable company. Avoid from them! I lost my money without any service. Awful! I sent them an email many times and they did not even care all the time they repeat same things. They are talking about my cc didn't work and I am talking about the purchase from my debit card. So they don't even listen or read what their customer says. 0 / 10!

I bought this software with the intent to clone 2 micro SD cards, I had no success, and neither the support was able to do the clone, so I asked for the money back and they refused to do so. Very bad experiences with this EaseUS, I do not recommend

Totally lying about it being free. It says up to 5 programs and 2GB can be transfered for Free.
I connected 2 PCs picked a 51 MB program it immediately said I needed to register, then picked another 733 KB program (added pic) - same thing. Talked to support and they just offered me a small discount. Totally false advertising!