• DealeXtreme

DealeXtreme

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Overview

DealeXtreme has a rating of 1.8 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DealeXtreme most frequently mention customer service, tracking number, and credit card problems. DealeXtreme ranks 346th among Gadgets sites.

  • Service
    43
  • Value
    46
  • Shipping
    45
  • Returns
    33
  • Quality
    41
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

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Critical highlights

  • The customer service representatives are clueless and are totally full of garbage.
How would you rate DealeXtreme?
Top Positive Review

“Good for the little things”

Melloney S.
2/26/18

Dx.com is a wonderful site to pick up bits and bobs, gadgets for the kitchen, parts for pcs, mobiles, usb keys etc The smart phones are cheap and worth a look at, some last a year (we got one for 40 euros) some up to three years and is still going (that one cost 98 euros)! Free postage, good customer service and a wide range of goods. Just remember that you get what you pay for most of the time, read the reviews that people have left. Never had any trouble with refunds or items not arriving. Well worth a look at!

Top Critical Review

“Robbed me”

Debra M.
6/11/21

I ordered gas struts fir a tanning bed. They took forever to arrive and had already gotten some when the finally came. They told me how to send them back for a refund. They received them back on June 10th. Today I get an email stating that they had only gave me back the tax of $2.80 on an over $50 order and charged the rest as a restocking fee! I would have just kept them if they would have told me this upfront and sold them myself to get the money back. Terrible wah to do business!

Reviews (328)

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customer service (63)
Thumbnail of user johnp677
1 review
6 helpful votes
February 6th, 2018

I placed an order with DX after finding it listed really cheaply on their site but then decided to look at their reviews, I must admit I got extremely concerned that this was going to go horribly wrong in some way and regretted placing the order and even tried cancelling with my credit card company but I must say my item arrived earlier than expected, packaged reasonably well and all for a really decent price. There are clearly lots of people who have had a bad service from them but often they are the only ones who do bother to write a review. All went really well for me.

Thumbnail of user sharonp23
8 reviews
42 helpful votes
August 17th, 2015

I came across this site by accident and so glad that I did. They have a huge selection of items. I was after a large air pump for an aquarium and they had a lot to select from at very competitive prices. Having already done a fair bit of research I decided to buy a 4 outlet pump which was cheaper than what I had been paying for a double outlet. I ordered on the Tuesday afternoon and received it early Thursday morning, my normal mail isn't that fast! The pump is working on 2 large aquariums and going strong. Communication with them was fantastic also. I was very impressed with this company, good prices, great range of goods, very fast delivery so I'm going back for more.

Thumbnail of user christyh22
2 reviews
0 helpful votes
July 24th, 2015

Ordered 50 units of Jet 1300-C Butane Lighter from this site (great deals for this lighter), they even offer a cheaper price for me. It takes 20 days to arrive and I'm happy with everything.

Thumbnail of user barbarat6
7 reviews
19 helpful votes
May 16th, 2013

I had no problems with this site. What I like in it is that you may order just one little thing for 1-2 dollars and they will deliver it to you! Also I am attracted by the option of free shipping!

Thumbnail of user artursn
3 reviews
3 helpful votes
Thumbnail of user irinak5
4 reviews
4 helpful votes
October 19th, 2013

I did two orders on this site. The result completely satisfied. Orders are shipped quickly enough and in full. Often on this site it is possible to find what not to find in other shops. Assortment small, but interesting. Here it is possible to choose interesting goods as a gift.

Thumbnail of user buyerg
19 reviews
102 helpful votes
October 20th, 2015

If you're looking for some electronic gadget or adapter or anything else slightly "techie", DealeXtreme offer you a LOT of options and low prices. I'm pretty sure that many of the eBay sellers actually get their stuff from DealeXtreme with a quantity discount.

Most of it is made in China, and some of it is of dubious quality. But DealeXtreme posts honest customer reviews, and you can pick out the good from the bad. The selection is fantastic, and they phase out older stuff in favor of newer versions very quickly. Depending on the item, I don't even care if the plastic is cheesy - I just want an adapter that fits and if I can get it for $1 instead of $10 on Amazon or $20 in the local store, guess which one I'll choose? Many times, its the same exact item.

They give you options for shipping too. Not just the type of service, but how to bundle your order. I like that. Whatever you choose, its FAST. And they respond just as quickly to any problems you have.

All in all, a great experience. I am amazed by the people who say they had any trouble at all with the customer service. It is one of the best I have ever dealt with for online purchases - responsive and intelligent service - and I've been buying bits and pieces from DealeXtreme for many years.

Thumbnail of user riverk
3 reviews
0 helpful votes
December 21st, 2016

For almost every party that I attend I am buying gifts from dx, there is a lots of good stuff there buy

Thumbnail of user mazaring
3 reviews
4 helpful votes
November 5th, 2012

OK, they are slow, but reliable, and in my opinion this is the most important criteria.
I have ordered many, many times from them since around 2009 and always got my order. From about 150 items ordered I had a quality complaint at just 2 items. You have to read the user comments attached to each product. The site staff doesnʼt make censorship!

Thumbnail of user kerrys3
1 review
1 helpful vote
January 23rd, 2012

Be aware:
- They are CHEAP
- If they list a "Name Brand" product, it's probably a bad imitation (try to avoid these)
- QA can be rubbish on some products
- It's REALLY important to read the comments for the products to see how others have fared with the products
- Delivery times can be appalling

But... if you are patient, and are prepared to do plenty of reading, you can find some really great products at super low prices. I've placed many orders for many products, and I've saved a fortune compared with what it would cost me to buy the same items locally.

When I buy something that ends up not working it's usually easier to just buy another one -- I've STILL saved a fortune.

I actually quite like the slow delivery times too. It feels like Christmas when their packages arrive!

Thumbnail of user javierr5
2 reviews
4 helpful votes
October 15th, 2013

Very good company, never problem, they work very well. Good product¡

Thumbnail of user zorinkos
10 reviews
4 helpful votes
December 8th, 2014
Service
Value
Shipping
Returns
Quality
Thumbnail of user angelg10
3 reviews
4 helpful votes
Thumbnail of user folushaa
1 review
1 helpful vote
April 26th, 2013

I just stumbled across the website and I bought cases for my iPhone 5. They were all shipped immediately and my packages got here in 10 days from China. I'll be buying from then again.

Thumbnail of user renans
2 reviews
4 helpful votes
May 15th, 2013

The best site to buy electronics, gadgets and etc. very good prices, free shipping, great variety.

Thumbnail of user solomont5
1 review
1 helpful vote
February 4th, 2013

It's a awesome website! I have bought items from dx almost 3 years, fast delivery, low price, great service!

Thumbnail of user kaensb
1 review
1 helpful vote
August 16th, 2011

Your cheaper Chinese gadget retailer store. Pretty extensive set of goods (a lot of stuff you didn't think you'd see sold there), although it's often not what you, heh, expect so check out every description parameter and the forum activity before you do buy things.
The community is great, the reviews detailed.
The prices are low enough and get wholesale discounts starting at 3 items.
I've bought about 50 gadgets there, only 2% faulty. Things may get lost on the way--use their service centre, slow but helpful and speaks an almost-good English! The first answer is a common response though.
All in all, the first place for me to look for a cheap gadget around.

Thumbnail of user markom12
1 review
3 helpful votes
January 29th, 2013

I've made several (4 or 5) orders on dx.com and all of them came on time (2-3 weeks). I was able to track the package. They had a bug with my user account (couldn't see the 'My Account' section), I sent a message to support, they contacted me 2 days after to tell me that the problem was fixed and asked me to check if it works so that they could close the ticket. I was really surprised. I've already recommended the site to my friends and a couple of them already successfully bought some things from them.

Thumbnail of user heryb
5 reviews
11 helpful votes
May 9th, 2011

This web is my first internet transaction, i have order some item from them, cellphone until small cable. Ship take about weeks to Indonesia. And item was not so bad.
Its worth with amount you spend.
I love this web store. But they don't have discount coupon :P.

Buy from them, they are no scam

Thumbnail of user rk16
2 reviews
6 helpful votes
November 3rd, 2011

I ordered over 2 years from dealextreme. 100% reliable. Recently faster delivery to Holland (app. 2 weeks). It's very cheap stuff, so sometimes the quality is cheap to. Sometimes surprisingly good. So be aware of that. I didn't have any problems with dealextreme.

Thumbnail of user kevino33
11 reviews
22 helpful votes
July 29th, 2015

It is hard to believe that a company will actually search you out to straighten out problems with orders. It is really amazing, nowadays, that a company will take the time to follow up on claim tickets to make sure everything was straightened out and went well. And when I found out that I was the one that dropped the ball, they asked me if I would give them another chance to fix anything that went wrong. Customer service like that, reminds me of how businesses use to be run here in the USA. It is nice to see companies who actually care about their customers, and remember who pays their bills. I have not had any big problems with deal extreme. The problems I have had were primarily shipping problems, and this is primarily out of their hands. They are very thoughtful about customer service dealings, like when they run out of an item they actually contact you to see if you want to wait until the item comes back in stock, or change the order, or just drop it off your order. It is nice when a company actually steps up and does what is right and what they should do.

Thumbnail of user blues1
2 reviews
5 helpful votes
August 8th, 2013

DealExtream or DX.Com now is a China source for cheap items. Some great deals can be found here if. Much like a dollarstore, you are selective on what you buy. I have purchased things from Flash drives, SD cards, wallets to game controllers. Some of the items are knock off, but they clearly list when they are.

Shipping is free and you get reward points for purchases and reviews of items you have bought.

It's a good go to site for cheap items, and some times great deals. You just need to be selective. They also have a great return system.

Thumbnail of user edwardsk
1 review
1 helpful vote
February 4th, 2013

The site is big and is full of mostly unnecessary but interesting gadgets and items. You can also buy useful things you cannot find elsewhere. And all are "cheap". If you buy spare parts then most of the time the worth is more than what you pay. If you buy gadgets or like watches then they sometimes look
The best and worst thing is shipping. Best because it is free; worst because it takes a long time to get your order.

Thumbnail of user alejandrom20
4 reviews
3 helpful votes
January 19th, 2014

I have bought some goods, usually gadgets, cables, connectors, etc. I alwways got what I purchased, and I use to get good within 3-4 weeks, (to Spain).

It has nice prices and huge stock. Never had a problem with them.

Thumbnail of user scottl7
3 reviews
4 helpful votes
March 27th, 2011

This is one of the best china wholesale website. I ordered a Pandora Battery and received it after 20 business days (Pretty fast.) Well, I knew very few things about jailbreaking PSP, and I thought pandora battery could jailbreak all PSPs, so I ordered one but pandora battery only works on PSP 1000 and 2000 and I was having a PSP 3000. After a few tries, it didn't work so I contacted them about the battery, took some pics to prove, and a few days later they replied me back and gave me 2 options: I could get a refund but I have to ship it back or earn the website points. I told them that I didn't want to choose any of them and asked if they have any other option and finally, they gave me a refund without giving them back the battery.

I also ordered a Wii accessories and 20 packs of magnets, and they both have very good quality and were on time

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About the business

DealeXtreme sells a wide-range of consumer electronics including iphones, tablets, video games, and other gadgets. Additionally, they sell apparel, beauty products, and car parts.

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