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Dreamstime has a rating of 4.0 stars from 817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dreamstime most frequently mention great selection, quality images, and several years. Dreamstime ranks 2nd among Stock Photos sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
I have been using the Dreamstime site for years and am always amazed at how many creative and beneficial images I am able to use for my various projects. From photos, to illustrations, to videos... you need digital resources? Dreamstime has them!
I've been an ongoing customer of Dreamstime for seven years now. I started out using it just to find cool pictures to frame and hang on my wall, but when I began writing a blog for my former employer, these tools became invaluable.
I've been an ongoing customer of Dreamstime for seven years now. I started out using it just to find cool pictures to frame and hang on my wall, but when I began writing a blog for my former employer, these tools became invaluable.
Extremely satisfied! Those who carefully build their portfolio on Dreamstime will also be rewarded. The entire service works perfectly, educates and encourages. A great tool for creatives, graphic designers and of course photographers!
Because you encourage me to enrich my portfolio, photo editing is user friendly and finally, you give value to my interest. Congratulations and keep it up.
Customer service via the 800 number was quick and professional. I was happily surprised to speak to an actual person who picked up quickly. Thank you.
Despite having a subscription I am still being charged for free images. I've now paid 2 x £25 within the same month. How can I request a refund.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm really sorry to hear about the troubles you've encountered, Jacey J. It sounds like there might have been a misunderstanding, especially if you're being charged for images that should be included in your plan. To request a refund, the best course of action is to directly contact customer support. Provide them with details of your subscription and the charges you've incurred. They should be able to look into your account's activity and resolve the issue for you.
At Dreamstime, you can reach out our customer service team by visiting https://www.dreamstime.com/contact. It's important to have any relevant details handy, such as your subscription type, the charges you've noticed, and any specific images or transactions in question. This will help them assist you more efficiently.
Remember, customer satisfaction is a priority, and they should be committed to resolving any issues with your billing or subscription.
Envato offers one subscription for all, but at Dreamtime, I have to buy images, video and sounds under different subscriptions. Also, Envato has Microsoft presentation templates in its format for downloads, the images may be vectors or illustrations but with ms presentation, the download is still in picture format, which I cannot use in ms presentation. It really irritates me.
For the Chinese New Year videos.
Great photos of just about anything and anywhere, by talented photographers. Very easy to search, purchase, and download.
Wanted to research a National Monument
Had to fill in Amex card 4 times, and it would not let me back in. Cleared cache and then I could GIVE YOU MONEY!
Transaction processes were not particularly smooth, but they work and you receive quality art for your investment. Better investment than more pricey image repositories and closer to the actual creators & photographers.
Easy site to use; it remembered my account after several years of non-years, and my old credits were still in effect.
Ease of use; variety of products.
Thought I had a free week trial, submitted my credit card and then had to do it again... so.?
We are a church and always need beautiful images for backgrounds to use during the service, as well as images that reflect the ethnic diversity of our congregation. You also have love Christian images to choose from.
Products used:
Photo images and graphics
Very frustrated. I tried to buy the backup plan for.99/month and it didn't work after trying many times. Finally it did work. But I don't understand the plans, or what I have or how to upgrade. The pictures are beautiful, but it is not a user friendly site.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry to hear about your problem. It seems there was an issue with the subscription process and understanding the plans available. We aim for clarity and ease of use, so your feedback is invaluable for us to improve. For assistance with your current plan, upgrading options, or any other questions, please don't hesitate to reach out to our support team directly: https://www.dreamstime.com/contact. We're here to help make your experience smoother and ensure you can fully enjoy our beautiful pictures. Thank you for bringing this to our attention.
You had the image I needed. Great. BUT it would be nice to just buy the image I need for my book cover once a year. One pic one time.
I had images left, my understanding what that I could still use those images when I suspended my account. Today was my subscription due date, so I think I just paid $34 for images I can't use. To unlock the images again I took advantage of your offer, so I just paid another $20 for 15 images. I am expecting to get a $54 bill on my credit card, which really upsets me.
I chose dreamstime for the image selection, but I don't need it all the time and I could use other platforms for less, they just don't have the variety.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We sincerely apologize for any confusion regarding your subscription and image access. It's crucial for us to ensure our customers clearly understand our plans and their benefits. Regarding the unused images and charges you mentioned, we'd like to investigate this matter further and find a satisfactory resolution for you, we will contact you by email.
We value your choice in Dreamstime for our variety and want to make sure we address your concerns effectively. Your feedback helps us improve and we're committed to making your experience with us positive.
Site is easy to use and I love that when an image sells, you mark it with the uploading data that I included.
Not pleased with price hike of images. They used to cost 1-3 credits, they now cost 11-13 and consequently packages are more expensive.
I'm truly sorry to hear about your disappointment with the recent changes in our pricing structure, Antony R. Adjusting the cost of images is a decision we don't take lightly, and it's done with careful consideration of various factors including maintaining the quality of our service, supporting our contributing photographers, and offering a wide and diverse selection of images. We understand how these changes can impact our users, especially those who have been with us for a long time.
We're committed to providing value to our customers and would like to explore ways to make our service more affordable for you. We offer different packages and subscription options that might better suit your needs. If you haven't already, please reach out to our customer service team. We'd be keen to understand your specific requirements and see how we can assist you further.
Your satisfaction is important to us, and we appreciate your feedback as it helps us to continually improve and adapt our services.
Super selection of pictures. And good support / service in times of need.
I want to download a Valentine's Day picture.
I had a lot of unused downloads - like over 200 images so I stopped my subscription - I had no idea I would lose those images! Not cool.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry for any confusion, Leanne S. Losing access to unused downloads can be unexpected. It's always our goal to ensure you have the best experience and make the most of your subscription. For assistance or to discuss potential solutions, please reach out to customer support: https://www.dreamstime.com/contact. We value your feedback and are here to help.
Great website. Super easy to use and lots of pictures to choose.
I've been using Dreamstime for many years and am always happy with the results.
Deceiving plans! Absolutely horrid
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm truly sorry to hear that our plans did not meet your expectations, Natalia O. We aim for transparency and customer satisfaction, so it concerns us to learn that you've had a negative experience. We would appreciate the opportunity to address and clarify any misunderstandings regarding our plans and to make things right. Please contact us at https://www.dreamstime.com/contact so we can better understand the specific issues you faced and explore possible solutions. Your feedback is crucial for us to improve and ensure a better experience for all our users.
Dreamstime is contacting businesses with claims of license infringement for images that have been legally obtained from other stock image sites. This company is unethical in trying to scare businesses into paying them for images they already paid for from other stock photo sites.
Thank you for your feedback! A reply was provided within hours of your email. Dreamstime represents the portfolios of approx.900,000 worldwide contributors and we usually check image usage and licenses. If your images were licensed elsewhere, then this is perfectly acceptable. In order for us to close these cases, we may require license proof. Please reply to the emails, our colleagues from Infringements will surely assist you!
Love dreamstime. Thank you for helping me share the messages and stories on my heart! So grateful!
It has images I am looking for
This website contains images of young children with out clothes and in some strange potions. Is it disgusting to say the least. These were just a few of photos I found to be inappropriate. This website is not what it says it is intended for. Its used to trade images of underage children for pedophile purposes. Disgusting.
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Find the perfect stock photos, images and vectors for your project. Quickly search over 230 million images including free and public domain images.
Online since 2000 as a Royalty-Free stock photography website, Dreamstime has evolved into a powerful and active community-based site. The exquisite stock image gallery you can browse today has been uploaded by photographers from all over the world, shot on film or digital. To ensure you receive the best content, all images are reviewed and approved by experienced editors. The Dreamstime database is renewed with thousands of fresh images and titles on a daily basis.
For almost 20 years, Dreamstime has been providing highest quality imagery to clients in the creative market from independent customers in the private sector to Fortune 500 companies (including the world`s largest advertising agencies, national and international magazines, film and television production companies). We have been covered on many reputable and influential business and design websites. Visit our Media Room to hear what they have to say about Dreamstime.
It's wonderful to hear about your journey and how Dreamstime has supported your varied needs over the years, Robert! It's great to know our images have found such valuable and impactful uses. We're proud to have been a part of your creative and professional journey for seven years and look forward to continuing to provide you with high-quality images for whatever your future projects may require. Thank you for choosing Dreamstime and for sharing your experience with us!