Doteasy

Not happy that people who pay for a domain and the 30 days later come back do not get the same savings on hosting as new registers do... we actually paid for the domain name and new sign ups get a FREE domain name plus a HUGE savings on hosting... not good customer service practice for those of us who have been with you. I did go ahead and get a new domain name to receive the hosting discount seeing this was to only be for email accounts anyway.

Well...I was pretty sure the limit on the transfer page said 5 only for the $5 transfers. I was interrupted and had to come back later and discovered that I had to re-enter everything, so I put my 3 domains back and for some reason one didn't qualify for the $5 price and the coupon was removed. It didn't seem right to me: If the limit is 5, why only 2 for me? Unless my having to redo the whole order made a difference somehow?

Given the number of years I've been a Doteasy customer, the number of domains I've registered and websites hosted, and the number of people to whom I've recommended them, I found the refusal to refund a single renewal made in error with a pat 'policy' excuse to be cheap and petty.

me and the domain name that I paid for feel like a captive of Doteasy strict policy that prevented me to change my domain name details and also prevented me to move my domain to where I want, can you change my current domain and please sent my domain to siteground my current web host,

I had some confusion about my cc info that I entered and then later said I didn't have it entered. I ended up entering it twice... not sure why. It had something to do with the whole "master account" thing.

Didn't think i would have to wait 24 hours to get started you need to address this issue because i know next time i need to get a hosting account i will go somewhere else.

We give our credit card details in order to place the order and start working with the server and domains. However we do not receive any email confirmation with the server and domain tech details, in order to start working.

The web forms are flakey and frustrating to work with on Safari on OS X 10.12. The drop downs take a long time to populate

When you see a customer straggling with registration and or working with your site, then that is a good idea and agent interrupt and help the customer.

attempted to create a master account but it didn't work. spoke to tech support and creating a master account didn't work with their help either. had to check out as a guest.

The GUI should be able to determine the card type based on the number alone. Almost bailed due to the default being the wrong card type.

I was confused why some amounts were in US funds and some in Cdn funds. Also the US exchange rate was outrageous.

Lack of human support, including live chat or a phone number to ring made it difficult to move forward. Prices are hard to beat.

So Far so Good i honestly cannot review until my website is transferred and working but people to date have been helpful for sure.

There was no Total amount displayed at final cart page. Also email confirmation takes hours to receive

Could not register this domain under my master because your form would not accept (the very same) credit card I entered for this transaction. Chat was not available so I checked out as guest and had no issues with the credit card.

Well...24 hours to get back to me about a domain transfer order? I've been able to do this from start to finish in about 15 minutes by getting all the authorization codes in. One of my domains will expire tomorrow. Please hurry!

It was difficult changing the order just before payment. It would be good if there were an edit button to make revisions. Instead, I had to go through the process from scratch. Live chat was closed during this time.

The signup process could be simplified to save time and also the payment details page didn't feel safe. It's different from other domain registration sites where after payment, the order is confirmed, but here it is not.

I didnt order a domain, so it wasnt ideal to have to fill out domain information such as registrant when I am not purchasing a domain.

I'm new, I liked what happened so far even though I was a bit confused about privacy protection bundle (that I appreciate) and want to see where this takes me, thank you.

I am already a customer. Why can't my data be retrieved instead of filling everything out again - you know, like it use to work.

I dislike that I have to wait 24 hours for account activation, when in other registers the account it's activated automatically

Due to having to sign in twice and not remembering which login to use (and way too many options to choose but all of them were very old) when re-signing in to the credit card page created a lot of challenges. I was already in the member zone and it was frustrating to have to sign in again And the website was more expensive that I was lead to believe it would be by the monthly rate. Add the outrageous rate of exchange between the Canadian and the US dollar. I wish I knew more because it seems a lot more expensive than what I pay for MysteryFactory which is also hosted by you guys. Why am I paying more for this new site?