PRO: Better than nothing. Tele-Health convenience. Was at least enough for me to see the medication wasn't worth bothering with. My doctor was sweet and listened to me, so I'll miss her! She properly diagnosed me and I received medication to try. But we're talking about Done here and she is not Done, she's just a doctor that was as much of a part of Done as I was.

CONS:

My account was apparently cursed, because I had A LOT of BONUS technical issues that the Done staff was HEAVILY AWARE of, but it boiled down to "lol sucks to be you".

1.) Information isn't forwarded to your doctor. I'd get a "how are you doing?" text days later to check up on me. I'd fill it out since it specifically asks for medication updates…. But they don't FORWARD IT TO YOUR DOCTOR! How counter-intuitive.

2.) Website has a few message options that are ambiguous, so you don't know if you're contacting the Done staff or contacting your doctor. And again, things are NOT forwarded to your doctor.

3.) No notification when your doctor responds, so you have to babysit the message section of the website. Which sucks when you have to wait all day (or two) hovering for an update.

4.) My messages would rarely go through, despite appearing on my side. I had to end up constantly e-mailing the Done staff to forward my updates and dosage requests to my doctor.

5.) On top of that, they would respond to me in a few days or longer. Sometimes OVER A WEEK OR TWO. All while I'm paying monthly for my membership. The constant days/weeks-to-respond really added up with me seeking MEDICAL HELP as well as paying for a service they weren't even giving me, because I couldn't ever contact my doctor and the Done staff kept dragging their feet over and over, but gladly taking my money on time.

Straw that broke the camel's back,

6.) Done e-mails me one day that the pharmacy I had no longer was accepting Done's prescription requests. So in the e-mail, they casually ask me to choose a new pharmacy. Keep in mind, many pharmacies don't accept them. I don't understand why they thought I'd magically know which do (you needed the direct address, too). It's their company. They know who accepts them and who doesn't. It was so stupid to send an empty form for their customers to magically know (especially after this MAJOR CHANGE in more pharmacies not accepting them anymore.)

So I canceled my membership after about half a year of using them.

Again, I at least landed a doctor who actually listened to me and properly diagnosed me and explained and answered questions I had. But she doesn't represent Done nor is she responsible for the lazy stuff and handfuls of website bugs.