- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
DiscountSafetyGear has a rating of 4.4 stars from 1,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountSafetyGear most frequently mention good quality, customer service, and great prices. DiscountSafetyGear ranks 3rd among Safety sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
8,487 reviews
No critical highlights yet
Love the glasses. Purchased my first pair about 2 years ago and won't buy anything else. Slim, stylish, safe and long lasting.
I have been buying WIGWAM socks for over 20 years. Would you say that I like them? Sure do! They are well made and last a long time with hardly any toe nor heel wearing out.
I paid $60 some dollars extra for next day shipping. After I ordered, I found out that what I ordered wasn't kept in stock. So I paid $60 extra for shipping for next day service. Ended up waiting like 10 days regardless. Nobody offered to refund it. If it's not in stock, tell your customers and give them their money back. Don't just keep it. I'll never buy from here again.
I wanted hard hats with my business logo. I uploaded my logo but it did not come printed on the hard hat. I contacted customer service they sucked. Short explanation but rather than help me order the right one they just said "I did not order a model that comes with a logo."
Website wasn't very clear. Very disappointed with service.
Via email
Wanted hard hats with logos.
We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Purchase went smoothly, but there was no way to view a preview.
Not good! You could not send it ups had order returned.
They did not fit around the waist and I ordered 2 sizes larger than my normal size.
I needed work paints.
* DiscountSafetyGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordered 30 pair of gloves was told they would come Fedex and it came USPS...was never delivered because USPS doesn't deliver w/out PO Box - USPS doesn't deliver to our area. Had to pay to have it resent and we provided a PO Box - still didn't receive it. Got a message from DiscountSafetyGear that the items were returned again and they were going to credit the account for the cost of the gloves but not the cost of the reship. Too bad - couldn't handle $40 order - was hoping if these gloves were what we were looking for it would've turned into $500/week ordering.
Looked online for a particular pair of gloves in a specific price range
* DiscountSafetyGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Ohio Gas Company, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com 877-411-0036 or 877-734-2458. We are so sorry for this experience!
Paid extra for two day shipping got them two weeks later very unhappy about that and only to open up my package and the guards where two different ones so they wouldn't work very unsatisfied with this company want order from here again!
Dear Brandy, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
I've ordered from here before but this time it's been over 3 weeks and the boots still haven't shipped, I've called and emailed twice still nothing!
Great boots, fast prompt service. Tracking was easy.
Had the boots I wanted. I would definitely order from here again.
Company is good. Glasses are high quality but they dont prevent objects from hitting eyes
Dear Gary, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I purchased a pair of shorts and the size is very far off from what I need. I contacted for a return and the agent stated that since it was a clearance item, it is not returnable. I get that, but I take issue with the sale page NOT stating you cannot return clearance items. I am out 50 dollars because a company thinks its okay not to accept returns on an unused item.
Tip for consumers:
Im very disappointed with the result of me buying from an unknown store
Products used:
I didnt use any of the products.
Dear N.Z, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I got several reasons as to why I had not received my order after 3 months, but someone would find out and call me back. I never got a call back from them.
The company had what I needed to order
Dear T T, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
$#*! these pieces of $#*! that email me repeatedly for a review. I hope they all get voice cancer and are only able to communicate through email.
Because I knew I could leave a truthful review that wouldn’t be censored or deleted, CORRECT?
Dear Tom, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Was at work and tried to buy some rain gear. I picked you because you are in SF and I wrongly assumed I would get my package before Monday. Ebay had a second verification step that was not your fault but annoying. Then when I terid to cancel my order I see no one is manning the ship.
Was hoping to receive items quickly.
Dear Steve, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We are still waiting for our order. Hopefully we get it or a refund.
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
The gloves I purchased rip apart when you put them on, I have the same issue with the coveralls as well. Definitely would have spent more to have a better quality.
Dear Malaya, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I searched for days for this exact pair of boots. I placed an order, because this was one of the FEW sites that SAID they were in stock. To my demise, I received an email two days later stating that my boots were OUT OF STOCK. When I reached out to see when the ETA of my boots would be, I was told it was an unknown amount of time. I contacted customer service, they ordered me a refund. What a waste of time & money. Don't present that you have product in stock & then after the order is placed, give an undetermined arrival time.
Because they PRESENTED that my boots were in stock. When this was not the case.
Thank you for your review. We are sorry that you feel that you had trouble with one of our products. Our boots and shoes are drop shipped from our vendors and currently available with them. We recommend contacting our customer service team at 877-411-0036 with any questions regarding product availabilty.
The ad said Class C, G, and E. The hardhat came as a Class C, which we do not allow on our projects. I need it replaced with a Class G or the amount spent refunded. Please contact me with your resolution.
Customization on ONE hardhat, no minimum required.
Thank you for your review. Your information was sent over to the custom product department and they will be reaching out to you. Customproducts@onlinestores.com 877-411-0035
Tissues are difficult to dispense and too dry to be effective. All but one canister came without a label.
Couldn’t find a product like this elsewhere
* DiscountSafetyGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
No delivery for over a month. Contacted them and all of sudden after 3rd contact they sent out my order.
Dear Jason, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
It took more than a week to get the order shipped and very slow response to my email
Better price than others
Hi Joseph, I am sorry to hear about the problems that you had. Our Best Way Economy shipping states that it will take 3-5 days for the item(s) to ship out and 3-10 days in transit approximately. This timeline is listed on our website https://www.discountsafetygear.com/shipping-information.html. We also have a team of customer service representatives that strive to assist all of our retail customers in a timely manner. You can reach out customer service team at 877-411-0036 where you can be connected with a team member and get an immediate answer.
There must be a size difference in the face masks because these were too small for my face.
I wanted some KN 95 Masks with ear loops
Dear Alvin, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
They all fit very nicely and comfortable!
This is the third time I bought and was not disappointed!
Best prices, and a wide verity.
Dear Henry, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience
My first order was missing an entire helmet. Then when I reached out, the new helmet that was made was made incorrectly. They forgot the employees name that I asked them to print.
Dear Garrett, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I took forever for delivery to come, It's not worth the money the pants is to expensive
Thank you for your review. Our best rate shipping states that it takes 3-5 business days to ship out and 3-10 days in transit. Your product was delivered after 6 days.
https://www.discountsafetygear.com/shipping-information.html
Economy
Ships within 3-5 business days
Transit time is 3-10 business days
Transit time is not guaranteed
When I was placing this order, I entered by credit card number, expiration date, etc. and then hit "continue". The entry was not accepted so I had to retype all my info. I don't know what is happening. Was it my error? Or is there a glitch in your system. I just don't know.
Dear Walter, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
In the past I would order and receive it in a couple days this took over a week and a half to get.
I've had great experiences in the past
Thank you for your continued business Jennifer. It looks like the order placement and shipment came across two weekends and that is why there were some delays. We are only open M-F.
Gain trust and grow your business with customer reviews.
Protect your staff, family and yourself with our extensive selection of personal protective equipment. Safety glasses, hard hats, face masks and shields, disposable gloves, coveralls and more in stock, with fast shipping anywhere in US.
The Discount Safety Gear Store is an online retailer that focuses on protective equipment used in the fields of but not limited to construction, electrical, factory, medical work and more dangerous recreational pastimes. The Discount Safety Gear Store is a member of the Online Stores Inc., a privately owned family business that houses seven other sites and companies, each dedicated to serving their own retail niche market. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County. Other companies and sites within Online Stores Inc. are the United States Flag Store, the English Tea Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express. The Discount Safety Gear Store sells a wide variety of products including men's and women's personal safety gear such as eye, ear, hand, head and foot protection, in the form of safety glasses, ear plugs, work gloves, hard hats, work boots, first-aid kits and even medical grade equipment such as gloves and gowns.
The Discount Safety Gear Store is based out of New Stanton, Pennsylvania along with its parent company Online Stores Inc. This location houses a 100k square foot warehouse that the company uses in the shipping, manufacturing and assembling of the goods provided. The company has another location in Sparks, Nevada to better serve its customers on the west coast.
The Discount Safety Gear Store sells its own Online Stores Inc. exclusive brands, Rugged Blue and Safety Girl. Along with this, the Discount Safety Gear Store carries top brands in their respected fields on its site including 3M, Carhartt, DeWalt, Dickies, Honeywell, Pyramex, Timberland PRO and Wolverine. The Discount Safety Store also offers the ability for the customer to customize their own safety products. These options comprise of clothing, hard hats, safety glasses and safety vests.
Rugged Blue offers an array of products including its own safety glasses, flashlights, boots and safety vests.
The Discount Safety Gear Store also houses Safety Girl products, another brand from Online Stores Inc. that was established in 2009. Safety Girl focuses on women's protective equipment, including workwear, eye protection, hard hats, vests and boots.
The Discount Safety Gear Store along with its parent company Online Stores Inc. and its subsidiaries have received positive feedback over the years from consumers and a host of publications for their work in their respective retail niche markets.
History
The Discount Safety Gear Store would be the third of Online Stores Inc. internet retailers to open its virtual doors, establishing itself in 2004.
Dear Michael, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!