• Discogs

Discogs

Is this your business?

Overview

Discogs has a rating of 1.6 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Discogs most frequently mention customer service, negative feedback, and long time problems. Discogs ranks 123rd among Music Discovery sites.

  • Service
    40
  • Value
    37
  • Shipping
    34
  • Returns
    33
  • Quality
    37
Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Never in my life have I experienced worse customer service than that "not" given by this ridiculous company.
How would you rate Discogs?
Top Positive Review

“Best way to find vinyl records online”

Heather S.
7/22/23

So many venders to choose from! Quality of items for sale are clearly listed (as many are used items), and I have always received my purchases in a timely manner. Great prices, competent website, cordial vendors. I haven't had any bad experiences and have been ordering for a couple years now from this site.

Top Critical Review

“PRIVACY VIOLATION! Evidence DISCOGS Shared ILLEGALLY Private Information. DENIES TO REPLY!”

Akis R.
2/8/24

There is obvious evidence Diognes_The_Fox, who is a Discogs Staff member, shared private information (exposing my identity & entire activity in Discogs) with another 'High Ranked' user. This action is ILLEGAL and despite I have opened countless tickets & have made many reports for this matter, Diognes_The_Fox not only continues to ignore them, but also marks them as 'Solved' without even being notified about it! In the rare case he replies, thing which could happen after at least 25-30 days from the ticket's opening date, his answers are unrelated with the subject or he just copy-paste general template-answers or he has even been sarcastic & pugnacious! I have also asked MANY times to get help from another member of Discogs Help Staff or to forward my reports & tickets to any Discogs legal advisor, but every time he is assigning to all my tickets regarding this issue, as if nobody else should be involved...As this was not enough he also blocked my account from contributing to Discogs Database the moment I reported Privacy Violation as my identity was exposed from the specific 'High Ranked' user plus he set my own release as 'Protected' so no one could make any changes except from themselves. I have also received abusive behavior such "Ping DtF (DOWN TO $#*!) so he knows what's going on" and reported it thousands of times, but nothing happened at all as Diognes_The_Fox, and Discogs deny to reply to Privacy Violation + Abusive Behavior countless reports & tickets... PS: Please, if any LEGAL ADVISOR reads this, I need to know his opinion. Thank you.

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user akisr
1 review
10 helpful votes
February 8th, 2024
• Updated review

There is obvious evidence Diognes_The_Fox, who is a Discogs Staff member, shared private information (exposing my identity & entire activity in Discogs) with another 'High Ranked' user. This action is ILLEGAL and despite I have opened countless tickets & have made many reports for this matter, Diognes_The_Fox not only continues to ignore them, but also marks them as 'Solved' without even being notified about it! In the rare case he replies, thing which could happen after at least 25-30 days from the ticket's opening date, his answers are unrelated with the subject or he just copy-paste general template-answers or he has even been sarcastic & pugnacious!
I have also asked MANY times to get help from another member of Discogs Help Staff or to forward my reports & tickets to any Discogs legal advisor, but every time he is assigning to all my tickets regarding this issue, as if nobody else should be involved...As this was not enough he also blocked my account from contributing to Discogs Database the moment I reported Privacy Violation as my identity was exposed from the specific 'High Ranked' user plus he set my own release as 'Protected' so no one could make any changes except from themselves.
I have also received abusive behavior such "Ping DtF (DOWN TO $#*!) so he knows what's going on" and reported it thousands of times, but nothing happened at all as Diognes_The_Fox, and Discogs deny to reply to Privacy Violation + Abusive Behavior countless reports & tickets...

PS: Please, if any LEGAL ADVISOR reads this, I need to know his opinion. Thank you.

Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about your own music/releases, no matter if the mass (or you) support a different opinion.

Service
Quality
DISCOGS HAD NO ANSWER(S) TO MY QUESTION, SO IT LOCKED IT, NOT TO BE REPLIED!
January 27th, 2024
• Previous review

I had created 2 releases on master/reel tapes which later on were voted (4 votes in half-hour! What a coincidence!) to be removed, because master/reel tapes are not eligible on the database, which according to RSG §1.1.3 (https://support.discogs.com/hc/en-us/articles/*******334-Database-Guidelines-1-General-Rules#1.1.3) is correct.
But when I asked about 2 other master/reel tape releases, the ones I checked before submitting mine and are still on the database, I didn't get any clear answer from Discogs and instead they urged me to ask this in the forum.
Well I did, it and guess what...NO ONE WAS ABLE TO REPLY(?!?!) PLUS THEY LOCKED THE THREAD SO NO ONE COULD BE ABLE TO REPLY! Well done Discogs! Once again you made your own decision, regardless what is correct or not & your own database guide rules!
Here is the corresponding link:
https://www.discogs.com/forum/thread/*******?message_id=*******#msg

Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about any music/releases. No matter if your contribution is correct and according their own rules & guidelines, THEY HAVE THE POWER TO DO WHATEVER THEY WANT EVEN IF THIS IS AGAINST THEIR OWN RULES!!!

Service
Value
Shipping
Returns
Quality
DISCOGS SUPPORT IS ABSENT & IF NOT UNOBJECTIVE. BE AWARE!
September 22nd, 2023
• Previous review

Discogs Staff almost never replied after opening over 64 tickets for privacy violation. All my tickets & complaints were assigned to the SAME Discogs Staff person, regardless I asked repeatedly my tickets to be assigned to other person and/or supervisor or legal advisor. His replies were coming after 25 days or so and were just template-replies without any explanation on my issue, otherwise he was just merging all 'open' tickets marking them as 'Solved' to avoid extra work or just to ignore me. Soon after I saw the same Discogs Staff person who was assigned to all my tickets taking part on the same forum chat which was opened by the user who exposed my identity publicly in a shaming way, where I've also been a victim of abusive behavior such as "ping DtF (DOWN TO $#*!) so he knows what's going on" and more...
As this wasn't enough the same Discogs Staff person blocked my account from contributing to the database so I wouldn't be able to edit anything, even my own releases! That is how Discogs works, well done! Photos attached - there's a ton of evidence. The conclusion is yours...

Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about your own music/releases, no matter if the mass (or you) support a different opinion.

Service
Quality
Thumbnail of user justins1705
1 review
0 helpful votes
January 12th, 2024

I sold a vinyl record on Discogs and used Paypal as the means of being paid. The record cost 29 euros. Shipping was 17 euros. Tax was 4.75, so the purchase total was 50.75 euros and the purchaser sent this in good faith. From this I had 2.83 deducted as Discogs' 9% fee. However, I only received 38.16 euros. Paypal indicates that a staggering 9.76 euros has been deducted in addition in the concept of a "Partner fee". This is more than 21%; with the previous fee it is 25%. This is totally abusive. In the first place, it is arbitrary and unannounced. How do I know what price to charge if Discogs are going to charge me 21% more without warning? I am no longer going to deal with them.
They use dishonest business practices and the internet is full of angry sellers saying the same thing.

Thumbnail of user jood4
1 review
0 helpful votes
February 16th, 2024

Hi.
I was charged VAT in an order, and then a second time in costums. First i complaint with costums, who said that no VAT was payed in the origin. I've contacted the seller, and he said that is an automatic charge that the site www.discogs.com makes, but that all the supposed "taxes" are for discogs pocket. I read then the vat issues in the site, and it's something it happens, but that they will make a refund. I've opened a ticket, with all the proofs asked, they don't answer, just keeps closing tickets. They've gotten the money, if i send it to paypall it's the seller who looses and not discogs, and are just closing tickets without a word why.

Thumbnail of user blakeh270
1 review
0 helpful votes
April 13th, 2024

If you want to buy vinyl records go anywhere else basically, favours sellers if you miss an email for three days you are potentially subject to abuse and negative public reviews, been like this for years not a great way to grow a website and community oh well

Service
Value
Returns
Thumbnail of user henryandersson606
1 review
1 helpful vote
January 5th, 2024

They are impossible to contact. They renounce all responsibility! There are far to many dishonest sellers on their site! The raiting systym is not good enough. When you give a bad review to a seller he immediately give you a the same that make many pull a way from giving bad review...

Thumbnail of user davidc7695
1 review
11 helpful votes
April 6th, 2023

What was once a place made up of music enthusiasts is now at the mercy of shady people and scammers who act freely, also thanks to the site's policy and its administrators who increasingly tolerate certain attitudes. Personally, after receiving another scam and losing money (and reporting the incident without any meaningful response), I've chosen to severely limit my presence on the site, preferring other ones that offer much more guarantees and protections.

Tip for consumers:
Be very careful, it is full of scammers, and you risk finding yourself in very frustrating situations and losing money.

Products used:
CD's

Service
Value
Shipping
Returns
Quality
Thumbnail of user ersandford
1 review
4 helpful votes
October 1st, 2023

They offer absolutely no buyer protection. I paid a considerable amount of money for a rare record and when I didn't receive it the seller said their account had been hacked and that they had not received my money. There was nothing they could do. I thought I would try again and I bought off another scammer. I don't understand why Discogs don't remove these sellers or offer protection for their buyers. No wonder there are so many scammers, it's a paradise for them.

Products used:
No products were received

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniec700
1 review
3 helpful votes
October 14th, 2023

I've been a seller on Discogs for over 6 years. Recently, they implemented a 2-factor login process. Since doing so, I have been unable to access my account. I have reached out to them numerous times and still (almost a month later) cannot access my account. It is extremely frustrating that I have spent countless hours logging my inventory and building a customer base only to be locked out of my account and no one will respond to my email. If you are considering selling on this site, do yourself a favor and find a different medium.

Service
Value
Thumbnail of user yvonned212
1 review
12 helpful votes
January 29th, 2022
Verified purchase

I have just been scammed by one of their bootleggers via Discogs marketplace for just under £50.

Discogs are facilitating the illegal sale of bootlegs via their marketplace. Some titles listed never even existed until a bootlegger comes along and creates a so-called 'release page.' They do not care for intellectual property rights or copyrighted materials in general.

Discogs are just cluttered with inaccurate information and guesswork which they allow these bootleggers to hide behind!

Tip for consumers:
Beware of scammers and bootleggers! The site is full of inaccurate information and it seems anyone can create a release page and make items look official when actually they are not! Furthermore, there is even an option to buy CD-R bootlegs which is totally illegal. Discogs simply do not care about copyright and intellectual property rights.

Products used:
A bootlegged item that was not meant to be for sale dressed up as an official release thanks to their fake release pages.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danr1484
1 review
6 helpful votes
March 6th, 2023
Verified purchase

A realistic reflection of what you have in your collection, then don't use this site, it's $#*!! Many self appointment experts constantly sabotaging submissions or having them merged, thinking they know better. And yet most of them don't have a copy in hand of the said record themselves. Too many inflated egos and too much jealousy over records that people don't own personally in particular a user going by the name Opdiner, avoid at all costs the guy is a complete cockwomble who should have been kicked off the database a long time ago.

But that aside I have been happy with things that I've purchased from there.

Thumbnail of user michaelm11671
1 review
8 helpful votes
April 10th, 2023

I just purchased what I thought was a Box set of 3 disk and when this came it only contained 1 cd. I messaged the company and they said it was only supposed to ever be one disc! Beware!
THIEVES!

Products used:
Cd

Service
Value
Shipping
Returns
Quality
Thumbnail of user herbertj58
1 review
13 helpful votes
March 6th, 2022

These people allow the sellers to steal your money for a product you're buying and leave it up to the same seller to make things right.If they decides not to respond back to you, you're out of your money with no product and the fee for shipping is very expensive. I would never wish what happen to me on any honest buyers. I wanted the christian music so bad I over paid for the shipping never receiving anything.not even a refund.

Tip for consumers:
Don;t buy the seller can rip you off and no one from the site will stop them.

Products used:
I purchase a cd but never received any thing from them.

Service
Value
Shipping
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Quality
Thumbnail of user michaelo2078
1 review
10 helpful votes
March 3rd, 2023

Made my first purchase on Discogs. The seller diligently processed the payment and took my money. When my order had not arrived after more than a reasonable amount of time I tried to contact the seller multiple times without a response. Then i did the "seller not responding" as per Discogs system, still no contact from seller so now I'm out of pocket, no vinyl record sent or received and the seller just gets away with it. First and last time I use this site, it is dodgy and it is set up to make it easy for shonky, shady characters to RIP YOU OFF. Stay away from Discogs do not purchase anything on this site. You have been warned people.

Service
Value
Shipping
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Thumbnail of user carterl58
1 review
17 helpful votes
May 4th, 2022

This site is full of self-proclaimed "experts" who disagree just for the sake of disagreeing!

I updated some of my records with INFORMATION FROM DISCOGA and people were $#*!ing and complaining that it was incorrect! I cited the SAME INFORMATION from other sources and the "experts" said it was incorrect!

The hate messages you get are incredible and how heaven help you if you disagree with anyone of the "experts"... they will try to get you banned!

Service
Value
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Thumbnail of user fanman475242
1 review
3 helpful votes
December 2nd, 2023

Diognes_The_Fox SCAMMER HORRIBLE CUSTOMER SERVICE WAIT THERE IS NO CUSTOMER SERVICE

Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER

Tip for consumers:
Diognes_The_Fox SCAMMER

Products used:
Diognes_The_Fox SCAMMER

Service
Value
Shipping
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Quality
Thumbnail of user carlosf84
2 reviews
23 helpful votes
April 30th, 2021

I just wished I had stopped by here before involving myself with Discogs as a customer. Would've been spared all the displeasure and trouble come my way. For reasons that baffle, the site favors sellers over buyers, even to the point of allowing the former to verbally abuse and threaten (as I was) the latter with seeming impunity. My complaint about being so poorly treated by a vendor was met with little empathy but much beating-around-the-bush concerning site "policies" that serve little purpose other than as evasive measures. Meanwhile, sellers take your money, take their sweet time about putting purchases in the post, all the while free to mis-represent the condition and the quality of what's on offer. Again, your complaints about these egregious practices will be slow-walked through the site's "policy" mill. Shame on everyone at Discogs for conducting business in such a careless, shabby way!

Service
Value
Shipping
Quality
Thumbnail of user tessar33
1 review
12 helpful votes
May 24th, 2021

Check out HTFR and other places. I thought that I was not committed to buying by having items in my basked, I was wrong, genuine mistake... people only leave negative reviews, positive ones people dont bother with so I cant buy vinyl's because of their penalising me for this mistake 10 years ago. Disogs dont resolve these issues and thus is preventing buyers making purchases. Try eBay and you local record shops... Disogs is a disaster

Tip for consumers:
Dont bother.... waste of time

Products used:
Vinyl records where I could - im not allowed to purchase vinyls

Service
Value
Shipping
Returns
Quality
Thumbnail of user joj288
1 review
5 helpful votes
December 11th, 2022
Verified purchase

Full of scam sellers that Discogs doesn't do anything about. If a price seems too good to be true then it probably is. If anyone asks you to pay outside of PayPal its a scam. Use with caution, Discogs won't help if there's a problem.

Service
Value
Quality
Thumbnail of user garretg15
1 review
6 helpful votes
November 14th, 2022

I signed up to this website in order to catalogue my music collection. None of the features make any sense. Almost impossible to navigate and do anything for a newby. Very confusing. Not user friendly.

Thumbnail of user robertv1090
1 review
11 helpful votes
February 16th, 2022

In January of 2022, Discogs forced its sellers to use PayPal. If you didn't, they shut you down and changed all the inventory listing dates so that it made it very difficult to find an item once it sold. The big screwing to sellers is a new hidden enormous fee on PayPal called "Partner fee"
Discogs pulled a fast one.

Thumbnail of user luism293
1 review
27 helpful votes
March 15th, 2020

I was a buyer with a 100% rating on Discogs. All of a sudden I was blocked from posting on the Discogs forum. I absolutely did nothing to justify this. In fact, all of my posts are still on the forum so obviously they would have been removed if I did anything wrong. I have sent several emails to Discogs without any response. You're telling me that they can't take 30 seconds to reply? What arrogance! They absolutely don't care about the customer. I will take my business elsewhere.

Thumbnail of user giadab2
1 review
13 helpful votes
July 1st, 2021

Discogs is a den of deceitful sellers, whose scams are backed by the company's unfair policies, at the expense of buyers. They even remove feedback as they please, with no respect for users, and are disgustingly incompetent in handling disputes between the parties. If you can, shop elsewhere. They should definitely be avoided like the plague!

Thumbnail of user joelu22
1 review
20 helpful votes
November 19th, 2020

Discogs was the greatest site for music collectors and sellers but now they have introduced the most confusing mandatory shipping policies ever devised, they have nastily turned against all the small time sellers that helped build the site and have ignored repeated requests for a revision of these awful and stupid shipping policies.
I have deleted my account and I know many others have also deleted theirs, what a shame!

Thumbnail of user shaunj13
3 reviews
15 helpful votes
July 18th, 2022

See below reviews avoid these Hooray henries obnoxious arrogant scum sellers, be warned!
Avoid at all costs

Tip for consumers:
Avoid

Products used:
CDS

Service
Value
Shipping
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Quality
Thumbnail of user coles80
1 review
19 helpful votes
March 8th, 2020

Terrible experience as a buyer most of the time. Sellers grade incredibly loosely, selling damaged/dirty/scratched music as VG+ so frequently I either only buy NM- or just brace to receive garbage. The worst part is there is no real recourse for a buyer other than a return. If you leave negative feedback, the seller will retaliate and leave you negative feedback so just have to deal with the terrible experience. Sellers move on to rip off the next person because there is no safe way to leave honest feedback. Sellers seem to know this and fully take advantage of buyers.

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About the business

Discover the largest music database and marketplace in the world. Buy and sell vinyl and CDs with collectors across the globe. Complete your collection.

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