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Dillard's has a rating of 2.3 stars from 523 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dillard's most frequently mention customer service, credit card, and return policy problems. Dillard's ranks 94th among Department Store sites.
No positive highlights yet
My Husband and I stopped into Dillards last night (Saturday) and all of these 3 ladies jumped into one of the best customer services attention that I have seen in such a long time. Mary, Patrycya and Maribez were amazing. Answered all our questions and helped us find the perfume that I love. They also gave us some cool samples, which ever happens now a days. We can't thank these ladies enough, they all went above and beyond. We will come back soon to visit them again. Thank you, Ricky and Vickie
I have had several experiences with Dillard's and have purchased many things so there was something I gained each time. At least that's what I had rationalized in retrospect. However, the bad experiences have begun accumulating and everything I had gained is no longer worth the absolute disinterest and disdain the management has for its customers. This attitude has unfortunately permeated much of the staff so they have been thoroughly brainwashed into the company over the customer experience and there are a small few who have retained their respect and have tried to make everyone feel welcome and wished for them to enjoy themselves while hopefully leaving some money for the company as a reward for being a partner not an oppressive policy making regime that forgot the most basic of all tenants of successful retail…"we like you we're happy you're here and we want you enjoy being here no matter who you are so we can hopefully develop a relationship with you so you can come back and feel the same as you did this time." That's what the one star I gave was for the still wanting to be wonderful staff." I'm not going to go much further into specific detail here because that would be devoting far too much time to company that is rude and full of non active listeners who are brainwashed to regurgitate policies designed as only their supposed financial protection of what you give them even if ultimately they took the money and gave out literally nothing. Basically, the gained the ability to have a policy and wield authority but they simply never manage a store because wielding authority is not supposed to actually be the point of the manager position for the best retailers because they are really just make sure they can solve issues and do menial manager behind the scenes tasks so other managers can see what you did on a given day. More important though is supposed to be making customers happy so the money keeps coming and everyone can continue to enjoy themselves because that is the key to the money coming and in bigger and bigger amounts. I have continued to have awful awful experiences that have gotten worse and worse because no one there taught anyone to feel good and hopefully get the policies right. I've obviously had great managerial experience in this field and I know how to make people want to plan their next visit before they leave and look forward to it. Dillard's simply wants to get it done get some money and get you out hopefully in a way that guarantees the only thing permanent is that amount of money they just got from you no matter what is fair and deserved and is common sense. This company has robbed common sense and fairness from its employees who are expected to not take a real good look at the situation so that the one entity they ultimately are expected to please is just Dillard's. That's the real number one here. They were desperate to cut me off as rudely at times as possible despite the mountain of merchandise I had at the register so my fun I thought was no longer seeming that fun or worth any money at all. Then finally they wanted to force me, the customer who was so kind and nice and happy and spent more money than anyone left in the store at the same time, to go out some other door they decided despite my car being just a few feet outside that one thankfully I thought because my sciatica will really have me suffering so much just for my desire to shop such that I can barely walk but I'm trying to not let anyone see it one my face. Then again why do I have to point out even one of hundreds of reasons that some factor really demands that I get to go out the door I care to in with my HUGE BAGS and still a smile on my face and Dillard's with lots of cash and the exit is not into the mall. No one needs to make me do anything since there is absolutely nothing to gain for Dillard's over not opening the door I choose to the parking lot for it's proximity and the store's decision to offer it to people who only need that door for a reason. On the way out they would rather KICK someone out a door they decide and to top it all out imply that they are about to get security on you when the entire unpleasant and disgusting now situation could have been solved by granting a wish or request for that last customer who made a decision to choose Dillard's and wanting nothing but to leave as a wonderful customer by using those manager keys in the hand to open that door to turn around an experience which became ugly and verbally loud simply for the point of a manager slapping the customer with a policy they don't understand is the easiest thing in the world to temporarily and graciously make an exception to to make it all better magically. Their managers are somehow content to let last thing that moneyed person remembers is the worst possible scenario. Why does anyone have to explain that to them? They have forgotten success and replaced it with rules and authority making bye bye is forever now. This is not my worst experience so keep that in mind if you want to subject yourself to the most extreme corporate abuse and be condescended to even if you did everything a customer should do and beyond just right. I never ever wanted to write this review.
My Husband and I stopped into Dillards last night (Saturday) and all of these 3 ladies jumped into one of the best customer services attention that I have seen in such a long time. Mary, Patrycya and Maribez were amazing. Answered all our questions and helped us find the perfume that I love. They also gave us some cool samples, which ever happens now a days. We can't thank these ladies enough, they all went above and beyond. We will come back soon to visit them again.
Thank you,
Ricky and Vickie
Products used:
Perfume
Freda Merendine at the fragrance counter is an amazing employee! Freda knows her stuff and makes everyone feel comfortable. She also will provide a sample of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.
Today, I went to Dillard's in Wellington to buy a blouse and ended up buying a whole new wardrobe. Sue and Danielle, located in the downstairs women's department, were so lovely and welcoming. They spent hours pulling me together with pants, tops and dresses. There was no pressure to buy and we talked and laughed the whole time. I felt like I was in a small boutique with impeccable personalized attention.
Products used:
All
I have been impressed MULTIPLE times here. Margaret Hood and Kevin Courtney both went out of their way to help me and my sister in law register and plan for our weddings. They made us both feel special on separate occasions. All staff members were exceptional! The quality that most places are missing is here. They've had some of the best product selections too.
Tip for consumers:
Use Dilliards wedding registry in store. It links with wedding sites easily post set up. I used “the knot”.
Products used:
Calvin Klein dress
I purchased Burberry Her, and Clinique Happy. The shipping was extremely fast, the product was outstanding, and the packaging was wrapped with delicately. Thanks so much Dillard, I wish everyone can experience how excellent your service is.
Tip for consumers:
They have everything
Products used:
All of what I purchased
I ordered a dress for my son's wedding I just received it today it is absolutely beautiful. True to size I'm in amazement with how well made it is absolutely gorgeous I cried when I put it on so that just tells you how it made me feel I can't wait till the wedding to show it off thank you Dillard's for coming through I've shopped so many places to find a dress and nothing worked
Products used:
Dress
Dalila at the fragrance counter is an amazing employee! Dalila knows her stuff and. She also provided samples of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.
05/02 Found a beautiful dress wrong size at the Brandon Mall Dillards…. Shanell Green the sales associate help me call the local Dillards in the area but not luck … I really liked the dress and was desperate…. I called the Dillards@ Town Center in Jacksonville and a beautiful soul by the name of Madlin Aziz picked up! When I say she took very good care of me… that would be an understatement… Today 5/4. I received my beautiful dress in time for the Wedding this Friday 5/6! I can't say enough about her professionalism and willingness to help! I'm so grateful! Thanks Madlin
One of the best online experiences I have had. I only wish they could do something about their "site feedback". It seems it doesn't work. I clicked a lot to put my review there, but my clicks were useless. Anyway, I was searching for a gift for my 8-year-old son. Came across many options to choose. I'm sure you can find a good pair of trousers or toys or anything else for your children too.
Got my order quickly, everything works, thank you.
The employees are polite, all questions are resolved online.
My card kept declining and I couldn't figure out why but they help me and were patient with me and I was able to get my food really quickly!
Great service. After ordering on the website, a member of the store staff called right away. I received the order without any problems.
I love Dillard's! They have amazing sales on some amazing products! I especially love the after Christmas sales! I got my latest handbag there. I'm very happy with it!
Products used:
Most recent purchase was. Michael Kors bag but I've bought clothes as well
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Big thank you and a huge gratitude to the best sales women I met today at Dillard's in the perfume section( Leticia Gutierrez), and another thank you to the floor supervisor Laura.
Again, Thank you Leticia to the devotion and outstanding help you demonstrated today.
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Dillard's bietet durch Auswahl, Kundenservice, Qualität und Wert durchweg ein großartiges Verbrauchererlebnis!
My husband and I went to the Dillards at Shops Lane in the Avenues Mall to purchase a pair of men's shoes. We just wanted to give a shout out to Margaret in the Men's Shoes Department. She provided excellent customer service. Thank you again Margaret for all your help and with a pleasant positive attitude!
I Returned a shirt I had bought earlier this year which was a slim and was not my size.
I was helped and directed by two great Dillard employees. Whose names are as follows:
Mrs Marisol who I believe is Manager of the Jewellery department. And Mr Arcuie who was the sales person in the Men's department. I will always be a Dillard's customer. THANKS. Joe Watterson
Dillard's has very nice clothing, very good brands, nice & clean. Prices are little higher but merchandise also better. Love to shop here
My wife is obssesed with shopping, I guess lots of men around the world can understand my pain. Anyway, I always support her new dresses, shirts and skirts. However, sometimes she wears awful clothes which I don't like but I can't directly tell it to her. So, I have decided to try another option. I ordered here new clothes by my own in order to present it to her, assuring her that she's wearing nice dresses because they're gifted by me, from the bottom of my heart. This service is pretty awesome, there is a big assortment here and I want to recommend all the men such a lifehack.
They have large collection of shoes from various famous brands. Good shipping and customer services. Bought pair of shoes at a good price.
"Don't know how this store hangs on."
I really don't know how this store survives. Never find what I'm looking for in this store and if I do the price is astronomical. So I never buy anything here any more. Use to be a great store. What happened? Boring store.
I had to return some pants and Rachael Berreyes and Sophie Williams at store #430 Hamilton Place gave me outstanding customer service. Thank You, Bob M *******247
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