Agape Diamonds has a rating of 4.6 stars from 1,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Agape Diamonds most frequently mention customer service, great experience, and engagement ring. Agape Diamonds ranks 117th among Diamond sites.
When I called customer service to ask for help picking out bands to match my engagement ring purchased at AD, I told them my idea of what I wanted which wasn't the suggested bands for my ring. The Rep put me on hold, she went to the showroom and placed the bands on her finger with my style ring and came back saying WOW it looked amazing and matched up very well with the ring. When both customer service and product match in quality it says a lot about Agape Diamonds. Highly recommend them if you are seeking both for that special someone! AD made me feel like a special someone, that's for sure!
After my original wedding set was damaged and we were unable to afford rebuilding another one, I found Agape! The promotion they were having at the time made this purchase a no-brainer! We ordered and had the ring 💍 in a week!
My wife is super excited about getting a stone and setting that she had some control over and that the stone was ethically produced. Her friends have yet to discern.
The order was several days delayed (versus promise at order time) and you might do well to let customers have access to information on each step - I was a little anxious because I did not have news until shipping date and FedEx tracking number.
No answer (on hold recording for 30+ minutes) when I called, but I got an immediate email response which gave comfort
Ordered an anniversary ring with Euro band for my wife to match her wedding ring and it is even better than described on the site. The gemstone quality is very high and the band is substantial and well designed. I shopped several local jewelers and online retailers and couldnt match the price or quality anywhere. Shipping was extremely fast. I chose the two-day option and it arrived on time despite me ordering late in the afternoon. Box and packaging are very nice. I will be a returning customer here.
I stumbled across them during an internet search and they were the only place I could find with the design I was looking for.
The ring matched all the design elements I wanted without having to have something custom made. Price and fast shipping were also big factors.
Love the looks of the ring but unfortunately I've had 3 small stones fall out in less than 1 month of wearing the ring. NOT very happy... this is supposed to be my forever ring. One stone fell out, I sent for repair. They were great and fixed it. Within 2 days I had two more stones fall out. I am devastated. The customer service is great but the quality of my ring is terrible.
I purchased the 2.o carat diamond studs for my wife as a Christmas gift. They were part of her wish list. She was extremely happy when she opened her gift. She has worn them every day since Christmas and has received plenty of compliments. I am truly grateful to Agape for making this precious moment happened.
I choose Agape because of the reasonable prices for top quality jewelry.
This product was on my wife's wish list.
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I absolutely love the products and so does my Wife. However extremely upset that a signature is required for delivery. This causes some issues when both people work. I believe your company should Offer a signature waiver. Then your company would still be protected should anything happen. But it would add convenience for your customers
Price and style
A matching necklace to our wedding set
To order from agape is a very easy process and i happen to be very satisfied. It seems like a great way to buy jewelry. Be wary of these surveys as you have to come up with 50 words which means typing anything that comes to mind.
Very likely
This 3 carat diamond pendant and necklace is better than perfect! I am so glad that I came across this site! Most beautiful affordable jewelry I have ever seen. My wife absolutely adores her new necklace!
The other reviews were really good and the pictures were incredible! It’s almost too good to believe, but I received the item at home!
I had purchased my wife a necklace a few years ago. It’s getting older and it’s no where near as beautiful as she is. This necklace still does not come close to her beauty, but I don’t think anything can. At the same time, she has yet to take it off and loves dearly!
Paid extra fee for 18" chain with pendant "diamond". Received the necklace after two weeks of the charge on my card. What they sent was a 16" chain NOT an 18" chain. They would not correct the order because I removed the tags…then accused me of being dishonest after they believed me about tag removal. Corporate "policy" would not "allow" them to send the correct necklace length without proof of the incorrect size chain. I didn't lie about anything, they gladly took my funds for a two week period prior to them even sending out my necklace, only to learn it was the NOT what I paid for. I will NEVER EVER be scammed by these corporate bullies again. Buyer beware!
Tip for consumers:
Beware…customer service will placate you with , “I’m sorry you feel that way” ad nauseum
Products used:
I’m stuck with original purchase but incorrect item.
Unfortunately I do not remember the name of the lady that help me on the phone, but she was amazing! Took my order over the phone and got everything handled! Rushed my order for no cost!
Thank you SO MUCH Agape Diamonds!
Sincerely,
Bob
I purchased a diamond necklace 'on sale'. I didn't see any disclaimer(s) stating sale items could be damaged. The stone was sparkling and 'white'. However, there was a groove of sorts on the face of the emerald cut diamond. Customer service was happy to send me a label for return ans I did receive a new or repaired face. Note: I ordered and paid for 2" more length chain. Their remedy was to add two one lengths to the original, I felt that was pretty 'cheap'.
They were quick to answer and solve the problem. However, I did upgrade the necklace length by 2” ans agreed to pay. I believe it was about $35. Being the amount was so low and I had to send back the item for repairs, it would have been a nice gesture for AD to pay for the upgrade. I missed giving the item as a suprise due to the return.
I see the value in man-made diamonds surrounded by real gold.
I like the diamond cut, emerald, and the sale price.
My grandson turned me on to Agape Diamonds because he'd used the same jewelry website when he was buying a gift for his girlfriend, and I'll have to admit, I was a little worried about buying something like a diamond online. Their lab-created diamonds were stunning, for sure. But what really floored me was how affordable they were and the exceptional service I received.
My ring is absolutely stunning. I highly recommend Agape. The quality of the diamond and 14 carat white gold is outstanding. I was very satisfied with the purchase process & I received in no time. They are a wonderful company to deal with.
I liked the quality of the rings on your website. Your website was easy to use as well. Other lab created diamond websites were confusing. I’m glad I chose Agape.
When ordering Diamonds or other Gem Stones, things have changed. When I called Agape, the customer service Julia was very clear and knowledgeable. My wife was very pleased and that outrank any concerns that I may gave had.
Very easy to work with Agape. For the novice, may I suggest explaining the multiple levels of stones, specifically diamonds. It would be for an easier process. Thank you again
It is absolutely beautiful!. Sparkling and shiny. I was worth the wait
I have never made a negative review for any company or product until now. I bought a ring -- the setting was very nice which is why I rated this transaction a two star. However, the center stone was not clear, a little cloudy even. It does not look at all real. The matching band did not match. When I tried to return it, the company declined. So... I made a $2300 mistake. I will not wear it because it doesn't look nice.
I wanted to return the rings. I had the original packaging and the Certificate of Warranty as requested. However, the two rings had a string tag that tied the two pieces together. I cut the string tag in order to try them on properly. Because I cut the tag, Agape declined to take the rings back. I am very unhappy about this.
It seemed like a reputable company, but now I no longer believe that.
Excellent service and delivered quickly. Nice selection and loved the way you could see the rings from every angle. Made is hard to choose because there were so many beautiful choices
Reasonable price and nice layout on website
What company gives a warranty then Denies the right to repair unless something isn't right. It took me over 90 days to get someone on the phone. My product was damaged and the GM was full of excuses... dont trust their product
Tip for consumers:
Go to a real jeweler
Products used:
3ct diamond earrings ridiculous
I was most excited to see the look on my wife's face. I wanted to buy her something she's never had before. She didn't disappoint. When she first saw it, she just sat and stared at it. Yesterday, more of the same.
To be honest, I chose the diamond itself. I saw an ad that featured the 3 carat heart shaped diamond and I thought that would be an extraordinary 4th anniversary present.
I already answered this question.
Wifey opened up them earrings and was like... oh ok. Then she was shocked when I got on one knee to present her with her new ring... you talking about AMAZED and SHOCKED! She said that's big...! Went to my parents house and my sister noticed immediately! Thank you Agape Diamonds!
From the gift box to the stone, this is a great purchase. BAll the other offerings were a cluster of tiny stones. This is one big sparkling gem. Super impressive! I am very pleased with the ease of ordering and prompt shipping. Customer for life!
Google searched heart diamonds.
It was priced right. It was stunning to see.
Overall experieonce was new, because ring was crafted when ordered, instead typical jewelry stores were you window shop and everyone has handled the ring one way or another. That's speaks volume and top tier class.
Will definitely recommend. As they say happy wife, happy life. Thanks
Quality, Lab created, top tier
It quite hesitating on my side to order in as much expensive items online, a bit nervous but I take a chance though. Thank GOD for His wisdom and guidance. The LORD's favor in this this first time jewelry buying online. Everything work well on my side.
Would like
The postal service delivery was not satisfactory. The package required a signature. When coming to my house I watched the postal delivery person out the window fill out a small form and place it in my mailbox. They made no effort to get out of their vehicle and knock on the door to fulfill delivery. This forced me to track the package down days later at the post office so I could sign for it.
Love their products
My soon to be wife loves your work & products.
“Agape” means “Love” and Agape Diamonds embraces the sentiment of love by creating beautiful jewelry with conflict-free Simulated Diamonds, Synthetic Diamonds, Lab Diamonds, and Natural Diamonds that are ethically sourced. Our jewelry represents our love for humanity and respect for the environment by providing quality and value at an affordable price point. In addition to the Agape Simulated Diamond, we offer Lab-Grown Diamonds (Lab Diamonds) as well as ethically sourced Earth-Mined Diamonds (Natural Diamonds).
Agape Diamonds began as a small family company and is now a second-generation business that has grown to include a team of in-house designers, master bench jewelers, and customer service associates with over 70 years of combined experience. We take pride in designing and manufacturing designer jewelry that our customers can feel good about wearing.
We have years of experience in online shopping support and our friendly and qualified jewelers and customer service experts are ready to help you on a personal one-to-one basis to ensure an excellent experience and easy access to the information you need about buying the perfect diamond ring. Please see the Agape's Testimonials Page to read real-life reviews from our shoppers.
Our Mission
Our goal at Agape Diamonds is to offer unique and beautiful designer jewelry at an affordable price point. We also know that without our customers, we would not have a business. Offering outstanding customer service and ensuring an excellent experience for each customer are our highest priorities, and we strive to make every experience memorable and ensure satisfaction with the final product. If you are looking to design your own personal one-of-a-kind engagement ring, our customer service and jewelry personnel are fully trained to help you with all your questions and/or concerns about our gemologist-approved synthetic diamonds as well as the custom design process. If you're new to buying jewelry, we can help you take the next step in purchasing a diamond engagement ring for your fiancé.
Help Agape Embrace the Sentiment of "Love" Today!