Diamond-paintings

I ordered a personalised diamond painting from this company but after 50 days it has still not been delivered. They promise delivery within 45 days. Customer services keep telling me its on its way although the company they use for shipping say its being sent back to sense with no explanation of why. The tracking number they provide do not correspond with any courier they say they use in the UK. The refund policy is ridiculous, no refund till delivery but after delivery or 45 days there's no refund anyway. Total scam of a company.

I submitted a photo of my Red Australian Cattle Dog to recreate into diamond art. I have done several diamond art pieces, so I am not a novice. When I got the product, they canvas looked great! Then, looked at the beads. The colors were completely wrong. My dog, who is white and several shades of orange and brown...came back as purple, lavender, blue and gray. When contacted the company, I assumed they had just sent the wrong beads. I was told to finish the canvas...aka spend 3 weeks working on something I know is wrong! Then after I was done they would decide if the bead colors were incorrect. They also told me that I shouldn't expect the colors to be exact and don't rely on just a photo! What! The canvas itself is based on a photo...but I shouldn't expect the beads to be the colors in the photo! Horrible customer service and once I asked for a refund, they stopped communicating with me. I paid over $50 with them. I got the same thing with correct colors on Amazon for $20. Don't waste your money with DYI Diamond Art
Diamonds-painting.com