The Director of Operations contacted me subsequent to my complaint with an apology and complimentary upgrade. Another support team member took me through the process of turning blogs into an ebook. The reason for the initial troubles is still unclear though - had to redo the work.
If you are keen on Designrr my recommendation is to proceed with caution. Perhaps they are growing too fast.

This business is a complete shambles, from their misleading advertisements to the quality of their products.
The $27 lifetime deal only includes a non-working. Docx formatting tool, basic web converter and other basic tools. The. Docx converter does not format the headlines properly as it sees them as normal paragraphs. The 7-day trial is not really a 7-day trial as, if you cancel the recurring payment with Paypal, they will cancel the subscription immediately (even if you still have the 7 days to try it out).
The customer service is simply non-existent. They couldn't understand the simple fact that a 7-day trial should go for 7 days so that the client could ascertain the value of such "premium tools".