• DesignerHomeSurplus

DesignerHomeSurplus

Overview

DesignerHomeSurplus has a rating of 4.7 stars from 340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DesignerHomeSurplus most frequently mention shopping experience. DesignerHomeSurplus ranks 8th among Home Appliances sites.

What reviewers want you to know

Positive highlights

  • Jeff Evans and his team were fantastic to work with.
  • Very pleased with the pricing, service and shopping experience.

Critical highlights

  • Sad to say that they're definitely all about the sales with horrible customer service after the deal is done.
  • Shipping should be free on this item given $2400+ and weight is generally lighter than most items.
How would you rate DesignerHomeSurplus?
Top Positive Review

“Our sales person Bill E”

David P.
9/21/16

Our sales person Bill E. was very helpful and diligent. I was pleased to work with him We have not yet received our order as it is being held for shipment until our home is ready for appliance installation. I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!

Top Critical Review

“Ge Profile oven Micro combo ,Installed 30 days ago...”

Mark R.
5/7/18

Ge Profile oven Micro combo ,Installed 30 days ago , microwave works but oven never has . still waiting for part to fix . Ge profile dishwasher installed at same time , also wont work screen says it has leak but there are no leaks . As for the shipping of the appliances , they were promised in 7 days . they were received 32 days later . big mistake using this supplier .

Reviews (340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) item (20) jeff evans (3) shopping experience (4) delivery time (3) delivery service (3)
Thumbnail of user davidp803
David P.
1 review
0 helpful votes
September 21st, 2016
Verified purchase

Our sales person Bill E. was very helpful and diligent. I was pleased to work with him
We have not yet received our order as it is being held for shipment until our home is ready for appliance installation.
I have previously purchased from Designer Surplus and have been very happy with both selection and price. Previous experience is why we came back, even though we have moved out of state. Free shipping of my order is key!

Thumbnail of user kevind213
Kevin D.
3 reviews
0 helpful votes
March 13th, 2018
Verified purchase

I'm expecting issues with Delivery because we live on a small radius court...too small for 18-wheelers. And our driveway is 180' long so hopefully paying your white glove delivery fee will fix this major concern I'm having... we'll see.

UPDATE: the white glove service was exceptional for our needs...backed in a small truck up the long driveway, unloaded and uncrated all 5 appliances to make sure there was no visible damage. Hauled away almost all of the packing materials. Exactly what we asked for and needed. Great! Thank you.

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Reg a.
1 review
0 helpful votes
September 21st, 2016
Verified purchase

We purchased an Aga Six Four stove and an Asko dishwasher from Designer Home Surplus when we were remodeling our kitchen. The price which included free out of state delivery service was very reasonable which allowed us to purchase top end appliances for our kitchen. The delivery time was excellent and the Aga stove is the highlight our kitchen.

Thank you Designer Home Surplus for excellent customer service.

Thumbnail of user neilg42
Neil G.
1 review
0 helpful votes
October 17th, 2017
Verified purchase

Excellent service!
Michael Goldberg was most efficient and courteous, and always responsive.
You are now my 'go to' resource for all appliance purchases, large or small.
Many thanks,
Fred Friedman

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Tim M.
13 reviews
1 helpful vote
September 28th, 2017
Verified purchase

Thank You Jeff E. !!! Product is perfect I am more than pleased. It fits perfectly, color (Black) matches my other appliances.
Range operates amazing.

Thumbnail of user thomass395
Thomas S.
1 review
0 helpful votes
September 20th, 2016
Verified purchase

Designer held my purchase for almost a year. Appliances arrived in Missouri on time and in excellent condition. Had a problem with one item which was handled timely under warranty. Great experience in purchasing all my high end kitchen appliances, freezer and outdoor refrigerator.
Thanks Designer home surplus.

Thumbnail of user shanons6
Shanon S.
1 review
0 helpful votes
May 5th, 2017
Verified purchase

Mike Goldberg is great! Love working with him. I'm an interior designer and have referred my customers and will continue.

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Conni P.
1 review
0 helpful votes
May 10th, 2017
Verified purchase

very convenient. great selection and prices. Jeff the sales rep has been helpful and responded quickly to all our inquiries.

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Joe H.
1 review
0 helpful votes
February 9th, 2018
Verified purchase

Loved it! I'm the product purchaser for my real estate rental program, it could not have been easier. Thanks

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Denise S.
1 review
0 helpful votes
May 19th, 2017
Verified purchase

They were great in providing all information needed for me to make a decision on a product line. Delivery service great. Price was good. Would order from this company again.

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Jason S.
1 review
0 helpful votes
September 27th, 2016
Verified purchase

Excellent experience. Good price, service, delivery and follow up. Keep my eye out for more good deals.

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Joyce K.
1 review
2 helpful votes
October 29th, 2019
Verified purchase

The Range Hood & Fan turned out to be everything we had hoped for.
It looks beautiful, fits with our decor, and works wonderfully well.

Thumbnail of user davidl751
David L.
1 review
0 helpful votes
February 1st, 2018
Verified purchase

So far so good, however not having an estimated delivery time from the carrier did cause issues as we initially missed their first delivery. When we contacted the carrier they were less than helpful about arranging a re-delivery time, which eventually we succeeded in doing. So our suggestion is organise the actual client delivery scehedule better with your shippers.

Thumbnail of user michaelt317
Michael T.
5 reviews
0 helpful votes
January 6th, 2018
Verified purchase

Thank you for accepting my offer. I was able to order online and pickup the same or next day. It happened so fast, I didn't remember. Warehouse help were very friendly and helped me load the cooktop into my SUV.
Very pleased with the pricing, service and shopping experience. Highly recommended!

Thumbnail of user sandras343
Sandra S.
1 review
0 helpful votes
November 13th, 2016
Verified purchase

The site was wonderful! The sale help very informative and professional. The customer service was great! Nice to see that it still exists n this day in age!!!

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Tammy W.
2 reviews
0 helpful votes
May 1st, 2017
Verified purchase

I have been looking for months for a beautiful quality stove. So glad found this in my price range.

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tony e.
1 review
0 helpful votes
October 19th, 2016
Verified purchase

Delivery was "paid inside delivery" however the freight company would not deliver inside and it was a struggle to get them on my porch which is up only one stair. The gentleman was very nice but did not have a dolly and could barely get them to the stoop with the pallet Jack. I had to call two neighbors to come help and it was a two hour ordeal.

Thumbnail of user martyk26
Marty K.
1 review
0 helpful votes
August 7th, 2017
Verified purchase

So far working with this company has been great. The range looks great! Since my home is still being built I have not installed it yet, so I can't say anything about how the range performs, but the process was easy and I feel like I got a fabulous price on this range.

Thumbnail of user kateo40
Kate O.
2 reviews
0 helpful votes
March 14th, 2018
Verified purchase

Thank you, I found what we needed on your web site, and we couldn't find it elsewhere for a better price.

Thumbnail of user kareni22
Karen I.
10 reviews
0 helpful votes
September 20th, 2016
Verified purchase

It was so easy ordering and getting the appliances delivered when I needed them. I was having a home built, and was able to schedule delivery several months after my initial purchase. Thank you Andrew, you made this whole process incredibly easy.

Thumbnail of user fabianad3
fabiana d.
1 review
0 helpful votes
January 14th, 2017
Verified purchase

Jeff was great...efficient...knowledgeable...stayed past his closing time...explained BTU & CFM relationship...no problem with purchasing the Bertazzoni that I had inquired about before Christmas...suggested a wonderful Hood to match the burgundy range & I am very happy!!!...Thankyou Jeff!!! Fabiana

Thumbnail of user veryh2
Very H.
2 reviews
1 helpful vote
February 4th, 2017
Verified purchase

I just received the GE Cook top I purchased for my new kitchen. As I'm in PA and it was shipped from TX I was concerned that it would arrive in one piece and the slight scratches described on the web site were just minor as described or 'can be seen in a certain light'. The delivery was great - the shipping company called a couple of days prior to delivery to arrange a day and time frame. The cook top was packed very well and plastic wrapped onto a pallet. The gentleman parked his truck on the street due to the trees hanging low over the driveway and brought the pallet up to the house where we opened it, inspected it and found no damage.

As for the described scratches - they are very slight and minimal as described - really surface scratches and I'm very pleased. I've already recommended this company to co-workers and family. It's a great find - company, site and delivery not to mention a great price for a quality item!

Thumbnail of user ericc192
Eric C.
1 review
0 helpful votes
May 7th, 2017
Verified purchase

Purchased a dented ice maker, delivered quickly, my husband set it up and it was making blobs of ice instead of cubes. Contact your store and they quickly sent out a service person to rememdy the situation. You guys are amazing! Thank you

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Nancy C.
1 review
0 helpful votes
September 20th, 2016
Verified purchase

I wanted a high end particular frig but there were none offered around me so I went on line and found you. I read reviews so against warnings from others, Ibordered our refrigerator. It arrived on time and I love it. Easy peasy as they say so thanks!

Thumbnail of user sl128
S L.
1 review
0 helpful votes
November 10th, 2017
Verified purchase

Jeff Evans and his team were fantastic to work with. My family in California recommended Designer Home Surplus in Texas and I am in Florida. I thought, no way this works but it did!!! Effortlessly. Highly recommend.

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