DecorGlamourReviews 36

I ordered a shower tub faucet April 4th and have not received it. Trying to get in touch with customer service is very difficult and when I finally did they told me my shipment will be shipped next week Really? Tried to cancel and they told me I can't. Why Not? If my shipment hasn't left the warehouse. Emailed several times and no response. Very disappointed with this company. You want great service go to Build.com. They are responsive!

I shopped at retail brick and mortar stores, saw the item i wanted, but said there was a 7% tarrif on all items of this brand. So i thought i would check online to see if i could find a better deal. Well i found Decorglamour's web site and glad i did, great price, customer service was too. Took a while to get because was backordered, when i spoke to customer service, Fran advised me they would be getting item by end of week, and would be shipped, it was just as she said. Very Pleased with transaction, will shop with decorglamour again, would recommend to do the same!

Difficult to reach a talking person, and when you do they are not only unprofessional, but are in disbelief of what you tell them. An example, gave the measurements of the item I wanted and they dropped shipped the wrong items. When I tried to return them, they wanted to charge a restocking fee. It was like pulling teeth to get them to understand why the restocking fee should not be deducted from the order. They cross examined me several times on the measurements I gave, and to make it worse, they claimed that was the only size available by that vendor, and said it did not come in a larger size by anyone else. After several calls and emails, I had to do my research, found another company that the correct size came in, called them again and I had to tell them from my research what company carries that size, and product number. Before that, they insisted they can only get the smaller size. I asked to speak to the owner and they refused. To this day, I am not certain they charged me the restocking fee. In addition, I had to wait for over a week to get a RAM Number in order to return the wrong knobs. I will never order from them again. I had to place and pay for the new order if I wanted the order placed immediately because the previous wrong order had to be returned first. Yes, I was frustrated.

We ordered 36 cabinet knobs on March 7th, 2018. We just now received them on March 30th. We received an order confirmation and order number the same day and waited the 5-7 business days for an email providing the tracking number for the shipment. After not receiving any information including no order number on their website, we started the process of calling/emailing for updates. Long story short, we had to get the credit card company involved to expedite the process after which we did get a shipment notification and tracking number. Their price was the best we found on line, but I would not recommend them based on customer service. I would gladly pay a few dollars more and have accurate updates and shipment information.

I ordered 11 cabinet pulls which arrived several weeks after I placed the order. Decorglamours prices are good but it does take a bit longer than expected to receive the items. All but one of the cabinet pulls were undamaged. Each pull was individually packaged in a separate 2 part plastic bag (one part contained the pull, the other held screws). The damaged pull had 2 small nicks on the surface which marred the clean look of the modern cabinet pull. Since the nicks were small, I might have kept it rather than go through the trouble of replacing it had it not been for the fact that you could feel it snag your finger when my hand touched the pull. The plastic bag containing the damaged pull clearly showed signs that this particular pull had been roughly handled. Perhaps Decorglamour can improve customer satisfaction by not shipping handles with obvious damage to their packaging? Just a thought.

I was redoing our kitchen and wanted to change the hardware to a specific drawer cup pulls and cabinet pulls, and I found them at a few different place. I didn't think I was going to be able to get them, because they were very expensive. I ended up finding them at Décor Glamour for half the price of all the other places. I went ahead and ordered them and they arrived pretty fast, and I was able to finish my kitchen that looks great with the new hardware. They have a large selection at extremely competitive prices.