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  • DebShops

Overview

DebShops has a rating of 2.0 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DebShops most frequently mention customer service, credit card, and order online problems. DebShops ranks 172nd among Plus Size sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    11
8
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What reviewers want you to know

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Critical highlights

  • Her allegations and her poor customer service (word choices) potentially could lead to an HR nightmare!
How would you rate DebShops?
Top Positive Review

“Worth the buy”

Lisa K.
2/18/19

I've purchased from Debshops twice now and I haven't had any of the problems below in these reviews. The quality is great, items were shipped and delivered on time and the fit was true to size. Some items might be a bit overpriced but once they have a sale, it's totally worth it.

Top Critical Review

“Horrible service and Ignorant Rep. And No package or refund”

Lady A.
12/19/20

I placed my ordered November 11,2020 and here we are December 18th and still no package. At this point I just wanted a refund. I click the little bubble and tried talking to the rep. Is there a number I can call and talk to a real representative because I was not happy nor am I satisfied with my services from the company. So I'm speaking and expressing my dissatisfaction with everything and their responses were so ignorant. I have screenshot to prove just how rude and unprofessional they were.

Reviews (69)

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user jernalh
1 review
2 helpful votes
April 17th, 2019

Love the clothes, quality an service. My orders always came prompt and within 4 days of ordering. The styles are current and the sizes are really perfect and can buy a size down from normal size. Looking for them to bring there site back up

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 22nd, 2018

Wether you got one in your mall or outlet deb is just a place for plus size woman ive been shopping there forever and it also one of my favriote places for high heels

Thumbnail of user mageng
1 review
4 helpful votes
July 11th, 2017

Reading the reviews made me nervous to order from this site but i thought id give it a chance. Everything i order is amazing quality! Everything fits perfectly! As a plus size girl, i say 5 stars!

Thumbnail of user pauliner19
1 review
0 helpful votes
September 13th, 2017

Super fast shipping! I received my order 3 days later i ordered. Their dresses are very cute and fancy, prices are crazy reasonable. So many choices!
I get a lot of likes on my instagram which is my favorite part!

Service
Value
Shipping
Returns
Quality
Thumbnail of user meganm80
2 reviews
3 helpful votes
March 3rd, 2017

I saw some reviews saying that their clothes run smaller now, but I decided not to listen to that when I ordered, and ordered the same size in everything that I normally would. It's all perfect! True to size! I loved shopping in the physical store, and that was the only place I would normally shop, all the way up until they closed I was loyal. When I heard their online store opened back up, I was a little apprehensive about ordering, mainly because the choices aren't as good as they use to be. However, I use to love getting basics from deb (v-necks, and tank tops) so I've obviously buried, or worn out most of the ones I still have so I decided to take a chance and order! First of all, it got here in 3 days, so that was amazing! I also saw some people talking about the quality, yes the material isn't as good/thick as it use to be, however it also costs less than it use to so do with that information what you will.

To address one last thing that I saw on here, the fact that they are only plus size now; On the DebShops website there is a tab that says straight sizes, and on their facebook, multiple times, they said that all of their straight sizes are now through Love Culture, and clicking on that tab will bring you there.

Thumbnail of user amyp21
1 review
2 helpful votes
April 26th, 2014

I have a plus-size daughter with special needs who is NOT going from store to store shopping for a prom dress. I just ordered 6 different dresses and had them delivered. I can't believe how nice each and every one is... and at GREAT prices. We have it narrowed down to 2 dresses so far. There were no shipping charges and free returns to our local store if done within 30 days. I did pay extra for faster shipping and got the order in 2 days. So far, very happy!

Thumbnail of user kareyc
2 reviews
1 helpful vote
August 23rd, 2015

I absolutely love shopping here! Great prices!

Thumbnail of user savannahf2
8 reviews
52 helpful votes
January 28th, 2015

I love DebShops. I don't know why so many people are leaving bad reviews, most of their stuff is great and they're one of the only carriers of Amethyst Jeans, my favorite kind of jeans. All of their stuff is very affordable. The DebShops that I have been to have had great customer service. I don't understand why one of the reviewers said that they only follow you around to see if you are stealing, especially if you are black. Did she observe the other customers? I'm sure they follow all races and they do it to be helpful unless if you are snotty, which I'm guessing that reviewer was. This is one of my favorite stores and I'm very sad that they are going out of business.

Thumbnail of user shaundac
1 review
2 helpful votes
November 21st, 2014

My name is Shaunda C., today was one of those days were nothing seem to go right for me that was until I stop by the Deb Store located in Lloyd Center Mall in Portland, OR! I was greeted first by a smiling Melissa, who just so happened to be wearing a pair of jeans that I like, she lead straight to the rack, she asked my size and shuffled through the rack to find my size! She even helped me shuffle through some racks to find a top to go with my jeans! I then decided to look on my own after looking for about 5 to 10 minutes I was then greeted by a smiling Leah, she picked out a beautiful purple top that I was very unsure of due to the color which was a light purple and I never worn that color before! So after I got home I tried my new outfit on along with the new boots I bought to go with the jeans and top, my girlfriends gave me two thumbs up! Thank you Melissa and Leah, for your help you two have totally made my day so much better more ways than one :)! !

Thumbnail of user janep21
1 review
1 helpful vote
November 30th, 2014

I came to this deb about a year ago and a very friendly assistant by the name of Melissa spent 1 and a half hours helping me. I was in desperate need of new jeans and have been feeling pretty down about myself. The whole drive there I was hoping the same girl was there. I finally arrived to Lloyd Center Mall and there she was with that great smile! She was the only worker in the store at the time and still managed to help me. She spent 2 hours with me again. She made me feel so good about myself and she picked me out her favorite brands and also got me some cute tops. I walked out of there with 5 pairs of jeans and 3 cute sweaters. This girl is so sweet, friendly, and knows how to make you feel better. Thank you Melissa.

Thumbnail of user taras9
1 review
1 helpful vote
July 27th, 2013

I seriously love this website! They have ubercute clothes and i ordered 7 items for 50$ and they arrived in 6 days(supposed to be 7-9)! Im a teenager and i would definitely recommend this website!
And yes, all clothes (i ordered 3 pairs of shoes, aviator glasses, bracelets, 2 shirts, and a skirt) fit perfectly and were not torn or anything!

Thumbnail of user jasmineb4
1 review
2 helpful votes
April 4th, 2013

I love this site. I've ordered twice from this site multiple items without any problem at all. There's always a sale. The items arrive on time and the quality is good. Some items maybe a little see-through but probably from the material. But if you wanted to order from this site, I don't think you'd have any problems.

Thumbnail of user terrac
1 review
3 helpful votes
November 7th, 2013

I have never had any trouble from debs website! I have ordered countless times. Like when ordering from any place, I make sure my correct address is used, I have enough money on my card, and the items are in stock and I selected the right size. Always double check yourself before placing order. Debs is the only place I buy my clothes. Their clothes actually fit all body types to look good, look stylish, and make any body type feel good about what they are wearing. I love debs and am so grateful that they sell to all shapes and sizes and, gives everyone an equal chance to look good!

Thumbnail of user jameie
1 review
0 helpful votes
January 21st, 2015

I dont understand why so many people are dissing on this. Everywhere you go when you shop online there is going to be some kind of issue. Its why they have return polices. And every creator has a differant size chart you cant blame that on Deb itself Deb is not a named brand its a store. The creators of the clothes are who you get mad at... lol. Its like if you go to walmart and your plus size and you put the pants on and it says its a 2x but its really a xl... can i get mad at walmart no... walmart didnt make those pants... anyhow me and my friends have beens hopping at Deb since we were 18 years old were now going on 28 this year. $#*! i still have clothes from when i was 21... that are in mint condition if not great condition and never had a issue... what mall store do you find for plus size girls and regular girls and ultra skinny girls that is the most versitile store you can go to and cheap store you can go to for nice club wear, dances, proms, certifcation, brides maids, undergarments all seasons... its one store i could go to and feel comfortbale and if i liked something my friend had i didnt have to get all depressed because they didnt have it in my size... Also the prices go great 3 bras. That have the same kinda of effect as victoria secret for 20 bucks? And aftera couple weeks its only 6-8... people really need to stop whining its people like you that is getting this place shut down. America is never satisfied. Thanks to you now we got to go back to shopping at Torrid. They have horribly ugly clothes. 50 bucks for a $#*!en shirt at least with Deb they bring it in for 20-30 bucks for shirts and pants and couple weeks later its half off sometimes even a buck to two bucks. Reasonable for plus size and for the skinny. But since its not perfect america... you gotta whine and kick like babbies. And ruin it for others. And ive never seen ugly people runnin the stores in our state. And even if they arent all that cute. What died and made any of you there judge? Wahh wahhh... if your sick of the online store take your $#*!en lazy $#*! to the real store... anyhow i got to vent and say my peace... i wish it was Ugly $#*! no tasted high priced torrid. Who the $#*! pays 50 dollars for bras that break easy or only last a couple months i was great with 3 bra deals for 20 bucks they lasted me a year... to two years... and if your flat chested you should know better when ordering online to order one size lower then what you wear. And if you got big boobs you should be ordering one size higher then normal online if yoru skinny one size under bigger girl one size higher. God learn the rules of online shopping before you wipe your $#*! with people that you miss informed From all of us size 0-3x we love you guys we been dealing with you guys now for almost 10 years. In store adn online. No one is perfect wish you guys the best of luck. From jamie. Alicia, bianca, amy, jessica, beckie, and a bunch of others... wish we could all give multiple 5s the picture i uploaded for this too is all the people who are women who shop at deb and absolutely love it!

Tip for consumers:
ask to speak to a supervisor if your not getting what you need. realize everyone is human people make mistakes, realize your online shopping sizes arent the same as in store.. also realize everything takes days to get to you especially if your not paying for shipping..if your not happy tell them they are easy to work with and if there not call speak to a supervisor its not hard. and if you have that much issues with online go to the stores in your state.. and if you dont have them then stop goin

Service
Value
Shipping
Returns
Quality
Thumbnail of user aniecef
37 reviews
196 helpful votes
May 7th, 2010

I ordered a pair of earrings for my senior prom and socks and a few delicates. I ordered these items on May 4 and received them today May 7. Not only did my package arrive in a timely manner but all my items were wrapped neatly and safely. It looked so nice in the seperate clear bags that I didn'y even want to take them out. All of the items fit pefectly and I had no problem with the clothing items.

I did have one problem and that was with the earrings. In the picture on the internet the earrings appeared small and very classy but when I received them they were very large and bulky. I cannot wear these to prom for it will look tacky with the elegance. I wish that the pictures looked identical to what I received so that I could be more on target with what I was looking for.

I'd order from them again but I'd get the jewelry in person

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About the business

Shop Debs for Plus Size Clothing at Affordable Prices Including Dresses, Tops, Bottoms, Denim, Accessories and Many More. Deb Shops

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