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Debenhams has a rating of 1.3 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Debenhams most frequently mention customer service, and next day problems. Debenhams ranks 404th among General Apparel sites.
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Great! Ordered at 9pm, with next day delivery, items arrived at 10am the next morning, just 13 hours later, Definitely cannot fault!
Despite sending photographic evidence, they will not send a return label for a faulty duvet. It has a black flaw in the fabric (on a white/pink duvet). They keep saying their supplier is asking for more photos. It's just stalling tactics. Surely my contract is with Debenhams, not their supplier. I could have sent it back initially but decided to do the right thing and point out the flaw to avoid other customers receiving it. I will never buy from this company again!
I've ordered from Debenhams a few times. The quality is generally very good. The deliveries are easy to book, and usually prompt and they now notify you if delivery will be in separate packages. There are two issues which make me hesitate to order from here: 1) The size guides for some products are not correct especially for simple sizing methods (S, M, L, etc) meaning returns and re-orders. 2) The manufacturer, style or size is subject to change at any time, so what appear to be the same items (in a different colour for example) ordered a few weeks or months apart from each other can vary wildly. You can see that at times they have seemingly identical products on the website with different stock levels and order numbers as they phase one out. Certain items seem to be constantly low in stock in certain sizes. The in store experience can be disappointing and ultimately you'll find more stock online.
Ever since purchasing a few of their Lipsy and Warehouse brand dresses from the Debenham's store on Oxford in London a few yrs ago, I checked out their website and decided to order a few items online. Prompt, well-packaged shipment with and the parcel arrived with no customs duties fees which was great.
Easy to shop and prompt delivery. The only negative is that they don't have a 'this is a gift' option which would be great.
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Welcome to The Official Debenhams UK Site. Shop For Womens, Mens & Kids Clothes, Beauty, Furniture, Electricals, Gifts and Much More at Debenhams.com.
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