David's Bridal has a rating of 3.8 stars from 358 reviews, indicating that most customers are generally satisfied with their purchases. David's Bridal ranks 14th among Wedding Dresses sites.
Markia from Hagerstown is the most welcoming and engaging sales clerk I've known. No commission- just character. She made me feel, important. I really enjoyed my experience and it's all because of her!
Initially staff was attentive and helpful, once the purchase was made everything changed. Wedding dress was ordered two sizes smaller than it was supposed to be. Measurements were not correct (verified when seamstress double checked them). When dress was tried on it was too small because they had ordered the wrong size, unable to get another size in time. Then the alterations were over 500 dollars and a sloppy job. 2 if the bustle loops came out forcing bride to use safety pins to bustle dress. There were 2 straight pins left in dress. Back zipper was not altered as they said it would be. We were rushed during alterations. There was no privacy either when initially buying the dress and when the alterations were being made. It seems once the purchase was made there was no concerns for the customer. Another dress was purchased (MIL), wrong size ordered, again too small. Not able to get same dress delivered in time. 2nd dress had to be purchased, new shoes, new purse, only store credit even though it was their error. Again the initial measurements were incorrect when checked by the seamstress. The entire experience was "painful" and so stressful. This is not how a bride or anyone should be treated. The fact that we spent 3,000 dollars for this was a disgrace. Will never recommend their services to anyone.
Markia from Hagerstown is the most welcoming and engaging sales clerk I've known. No commission- just character. She made me feel, important. I really enjoyed my experience and it's all because of her!
Products used:
Wedding dress
I absolutely love this dress. It's not too heavy, material is soft and I had it custom made and it fits perfect. I can't wait for my future husband to see me on our wedding day!
I was out of town for Thanksgiving visiting with family. I visited the David's location on Skibo road. The ladies there were so pleasant and helped us tremendously in every way possible. I would definitely do business with them again! Thank you so much to Rosa, Christina, Melanie and Laura you ladies were amazing and so sweet and helpful from the time I entered the store until checking out.
Products used:
Formal gown
David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.
Products used:
Wedding dress
Paulette was amazing at helping me find a dress for my son's wedding. She was kind, knowledgeable and really listened to what I wanted and even my frustrations of sizing available. I'm very happy with my purchase and would recommend her and David's Bridal!
I went to Maple Shade, NJ to David's Bridal because I needed a dress and time is running out. I was not in the mood to shop, but knew I had to get it done; at least my measurements. Well, I met Abby and Sabrina and my sadness turned to joy! Abby, picked the BEST gowns for me to try on, and both were instrumental in my overall decision to say YES to the dress! I am so pleased! Thank Abby and Sabrina! You helped me more than you could ever know!
I came to the David's Bridal in Sunset Hills, MO today with an almost impossible task: finding a bridesmaid's dress the day before my sibling's wedding. The women running this store honestly saved the day for me, and perhaps the big event! Lisa and Kiera were incredibly friendly, helpful, honest, and thorough. I cannot thank them enough for their customer service, it was above and beyond all expectations!
Great customer service from beginning to end. You won't be disappointed if you chose David's.
Danielle was a genius when it came to helping me pick out two formal outfits that were appropriate for the grandmother of the groom. I would have been lost without her!
Tip for consumers:
I didn't know what I was looking for when I first arrived. A VERY helpful hint from the customer service woman was: "I'll bring out some clothes. Tell me if you like it, or, if you don't like it, tell me WHY"
That approach really helped!
Products used:
Formal dress and formal pants suit -- both just right for the grandmother of the groom
I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.
Tip for consumers:
I reviewed all the dresses on line before I made my appointment. This was helpful when I went in to try them on. Again they have very friendly people ready to help you.
Products used:
A formal dress
Being the mother of the groom, I went to David Bridal to try on dresses. I found a dress too small fir my size but put it on without the zipper. The fitter gave me the invoice number and told me to order the dress in my size online. I received my dress in 5 days and it looks great. So happy with the purchase.
Kari was our consultant at the Genessee Valley Store. She was great. She put a lot of energy and fun into the appointment. She listened to my future daughter in law and she found The Dress. She made it a memorable experience! I would recommend Kari to any indecisive bride! Thank you so much, Kari you found your niche and I am great full to you! Not only did we find the weeding dress but also my mother of the groom dress.
My daughter chose her wedding dress here. Angela, our consultant was awesome! After narrowing choices, she sent us home to digest it all. We came back the next day & through fresh eyes found the perfect dress! She asked a lot of questions & led us to the perfect dress & veil! Thank you.
Products used:
Dress, Veil, excellent customer service
Ana was so much help in altercations. I had such a great experience. She made me so comfortable and explained each step for me helped me have even a bright smiler making it such a great appointment
I needed to find a gold dress for my son's wedding. The salesperson at the Coral Gables store (Luiza) was extremely helpful in finding just the right dress I needed, and providing all the details about how I could get the dress altered to fit my needs. The dress looks beautiful! It was just what I wanted! Thank you David's Bridal!
Products used:
I purchased the dress at the store in person, and had an alteration made, also in person. Questions about shipping and refunds are not applicable.
We went two weekends in a row.The first one we had Jeff.He did a excellent job, by himself, with 8 ladies.He was very attentive to all of us and I know that wasn't easy.The next weekend we had Angela. Although it was only 3 ladies this time, she to did an excellent job. She even helped my mom find a dress and she didn't even have an appointment. Both are excellent and I would definitely recommend them.
Products used:
Dresses
After not having the best experience at previous stores, my stylist at David's Bridal (Terrell) was the most amazing person! She was so funny, extremely helpful and catered to my rather demanind wishes for the perfect dress. I found exactly what I dreamed of. Terrell even picked it out for me to try based off of what I said I wanted, it was perfect. HIGHLY recommend this store, and even more highly recommend Terrell as a stylist.
Tip for consumers:
Ask for Terrell
Products used:
Wedding dress
Sharise Lyman is an excellent manager. She helped my sister find her dream shoes and bridesmaids dresses and also helped me process returns in a timely and organized manner. We really appreciated David's Bridal's quality service and selection.
There was a beautiful girl in El Paso TX store, her name is Cierra and she made my first experience unforgettable. Thank you Cierra!
I came to David's today. Picked out several dresses. Didnt really care for them. Then my consultant Autumn picked a dress that i loved on the hanger. Tried it on…really liked it but felt it was missing something. I mentioned a belt. Autumn went & picked a thin blingy belt. It was perfect! My dress is now complete! I definitely said YES to the dress! Thank you Autumn!
Sanabelle
Sanabelle, the lady at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal", trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!
Date of experience: February 20,2023
Tip for consumers:
Always check David's Bridal, you never know what you might find as a treasure, just like I did!!!
Products used:
The bridal dress, it was on clearance.
I went to David's Bridal in Totowa, Nj yesterday and I found my dress on the 2nd try! Leslie was the employee that helped me, she did such a great job, she made me feel comfortable and confident. I highly recommend making an appointment with her if u want awesome customer service and help finding your wedding dress! Thank you Leslie!
-Gina
I walked in and was immediately greeted, I was looking last minute (my fault) for a bridesmaids dress and Chandler from the Murfreesboro TN (Avenue Store) was the one who saved the day! He saw what I was looking for and what color and picked the first dress out in my size and it was PERFECT! And the best part was the price, I got a Steele! Then he was able to help me buy some accessories for the dress and now I feel confident and less stressed for the big day coming in 4 days.
Thank you Chandler for all your help, you truly are what great customer service needs to be about!
Amber was so amazing and helpful! She helped me find the perfect dress for my big day! Loved every second of my appointment. Great experience!
I went in today with the mindset that there was not a dress for me! But the staff assured me there was
I bought my wedding dress at David's bridals,perfect dress...my help for the day was Beth she took the time to search and we came up on a open back dress. Gorgeous. She was at my side the whole time thanks Beth. Springfield pa
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