Damart

I recently received trousers from you and you are now the only company I can get ladies pull-up trousers, wide leg, 31 long and with pockets. What a pleasure to see them in various colours other than navy or black. My perfect trouser WELL DONE Darmart

My recent order was aimed at taking comfortable, coordinated underwear away on holiday. However, when it arrived, one pair of briefs (never worn) were clearly faulty - the side seam had come apart. (photo attached) I requested a replacement pair of briefs - as soon as possible! Damart arranged free collection of the faulty items... and I've heard nothing since. On contacting their Customer Service, ( at 13 pence+ per minute) they explained that this can take 3 weeks. I'll have returned from my holiday by then! I'm still awaiting either a refund or replacement. 11 August: I received a refund for the briefs. But I had requested a replacement on my return form - What use is the bra without the matching briefs? (I had to pay £3.99 delivery for my original order.) It was clearly cheaper for Damart to give me a refund, rather than provide the replacement (where they would also have to pay for postage.) I will contact them and ask for the replacement instead of the refund on Monday.