• Daimer

Daimer

Overview

Daimer has a rating of 4.7 stars from 853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Daimer most frequently mention customer service, and steam cleaner. Daimer ranks 3rd among Cleaning Products sites.

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What reviewers want you to know

Positive highlights

  • Alex and Matthew in Customer Service were fantastic!

Critical highlights

No critical highlights yet

How would you rate Daimer?
Top Positive Review

“Outstanding Customer Service!”

Keith P.
11/14/21

I purchased a used CVP 3000 recently. It was a bit daunting, given the number of accessories along with minimal technical aptitude. So, I reached out to Customer Service. Both Bill and Matt provided detailed, thorough and friendly responses, allowing me to eventually properly use this incredible machine. This is right up there with the best customer service I've ever received. I'm really looking forward to years of "green" cleaning. Keith

Top Critical Review

“Worst customer service also not sure if they also do a bait & switch or just mistake”

Jorge P.
7/15/22

We purchase a steamer / pressure washer. We order an additional high pressure steamer hose. Daimer send the wrong hose and never send the second hose which was shipping from different warehouse. They don't answer Email or return phone calls. Even when we explain to them that the hose they send literally melted the hose making it really dangers to anyone using it. Now we want a refund for the hoses. I guess we are going to go thru legal channel to get satisfaction.

Reviews (853)

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user keithp424
1 review
0 helpful votes
November 14th, 2021

I purchased a used CVP 3000 recently. It was a bit daunting, given the number of accessories along with minimal technical aptitude. So, I reached out to Customer Service. Both Bill and Matt provided detailed, thorough and friendly responses, allowing me to eventually properly use this incredible machine. This is right up there with the best customer service I've ever received.
I'm really looking forward to years of "green" cleaning.
Keith

Thumbnail of user randyl518
1 review
0 helpful votes
February 7th, 2023
Verified purchase

Daimer makes fantastic products I rely on daily, thank you for the filters

Thumbnail of user angelab768
Angela B.
1 review
0 helpful votes
March 16th, 2020
Verified purchase

I've used your product before and it's the best carpet cleaning machine one can buy. Thank you for a quality product.

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Carly L.
1 review
0 helpful votes
March 25th, 2020
Verified purchase

Great customer service, after researching multiple steamers it was clear Daimer was the one to go with.

Thumbnail of user jenniferh774
Jennifer H.
1 review
2 helpful votes
January 9th, 2019
Verified purchase

Needed more detail brushes. Easy to find what I needed. Love my steamer!! We have rental properties, and my steamer is great for cleaning many different things from grimy grout to greasy stoves with little to no chemical cleaners.

Thumbnail of user lindah496
Linda H.
1 review
2 helpful votes
February 4th, 2018
Verified purchase

We bought our Kleenjet from Daimer over a decade ago. Over these many years of frequent and hard use, it has only required two minor repairs, and is still going strong. We love our Kleenjet, and everyone wants to borrow it when they see what a great job of cleaning it does, and how easy it is to use. The folks at Daimer were pleasant to deal with too. We would definitely purchase from them again.

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Margaret H.
1 review
1 helpful vote
June 3rd, 2019
Verified purchase

I am over 60 years old and have finally been convinced that there is a better way to clean with DAiMER. It will be easier to clean without damaging the surfaces with either too much water or pressure from a pressure washer. I have a covered front porch where the vinyl gets dirty. It's a win, win, win. I can't wait to start using it. Thank you.

Thumbnail of user davidw2180
David W.
1 review
0 helpful votes
January 8th, 2020
Verified purchase

I new what I wanted from a co-worker. Will look in the future at other products if this product works well.

Thumbnail of user perrino
1 review
0 helpful votes
November 5th, 2020

Besides my car, this was the largest amount of money I have spent on a machine! I was nervous that it would not live up to my expectations but it did. This thing is a beast, the model I bought was probably overkill because it is just for my house but I don't regret it, this machine can do so much and it's one of very few in this price range that have a vacuum function which was important to me.
I'm trying to limit the use of chemicals in my home and this steamer allows me to get rid of most of them, I am also dealing with GIardia a new kitten brought in the house and steam is one of the only proven ways to kill it in the environment, and then of course the pandemic is a concern... the steamer was a perfect solution to all of this but unfortunately the common (and less expensive) steamers you find in home improvement stores and such don't get hot enough to sanitize, that's one of the reasons I went with this one.
Customer service is very friendly and knowledgeable, after about 2 weeks of research on other comparable steamers I finally decided to go with Daimer and that was mostly because of the customer service... there are a couple of other machines that are VERY similar in performance but when calling those other companies with questions they made me feel like I was putting them out to ask for any info that was not already on the website... I'm about to spend over $3000, of course I have a lot of questions! Also replacement parts are much less with their machines, which matters in the long run.
I had one issue a few weeks after I started using the machine and they were on top of it, sent me a new machine with zero hassle. I'm used to dealing with companies that have great customer service when they are SELLING you something but as soon as you have an issue they can't be bothered so this was a big deal to me that customer service continued to be friendly AFTER the purchase. I have no regrets at all!

Products used:
Kleen jet mega 1000

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelag142
Pamela G.
1 review
1 helpful vote
June 5th, 2019
Verified purchase

I am purchasing the same machine that one of my clients has. I recommended it to her. I clean houses for a living, and love this machine!

Thumbnail of user whitneys60
Whitney S.
1 review
0 helpful votes
April 12th, 2019
Verified purchase

Alex and Matthew in Customer Service were fantastic! They answered all of my questions and were extremely patient with me. Thank you!

Thumbnail of user deniseb747
Denise B.
1 review
0 helpful votes
August 19th, 2020
Verified purchase

We were actually looking for a refurbished model but their were none available at this time. Alex was very helpful regarding this request.

Thumbnail of user padraigw
Padraig W.
1 review
0 helpful votes
November 6th, 2017
Verified purchase

Daimer staff was quick to contact me and answer my questions about the product. Site contains lots of helpful information. Price seems competitive and includes some very useful extras. Looking forward to trying out my new steamer cleaner!

Thumbnail of user mikez387
Mike Z.
1 review
1 helpful vote
June 5th, 2020
Verified purchase

Locating Replacement Filter's was difficult...
Took a moment to find the "Search" button.
Everything else was Great √

Thumbnail of user garyl161
Gary L.
2 reviews
1 helpful vote
May 4th, 2016
Verified purchase

Just buying microfiber towels for an old steam cleaner I still use around the house. I hope these are heavier duty than ones I can get in stores. Your website navigation is great!

Now that the towels have arrived I can say that I am very disappointed. They have a Kirkland label which is the Costco brand. They are standard run-of-the-mill towels that I could buy anywhere for half the price.

Thumbnail of user karens545
Karen s.
1 review
2 helpful votes
February 11th, 2016
Verified purchase

The delivery and ordering was good when I got the $2000 equipment home used it twice the head of the hose broke off. Had to crazy glue it back on. Not very strong for such an expensive machine.

Thumbnail of user markc732
Mark C.
1 review
1 helpful vote
January 12th, 2019
Verified purchase

Alex Enos helped me through the entire order and was really patient with my questions. This is what good salesmanship and customer service is about. Well done sir.

Thumbnail of user constancet19
constance t.
1 review
0 helpful votes
April 3rd, 2020
Verified purchase

it is really hard to find my account info. lots of looking around the site. I don't see a log in area.

Thumbnail of user roxier11
Roxie R.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

Had an issue, called Daimer, they told me what part to order and sent me a schematic of the machine. Ordering the part took a total of 5 minutes. Easy, easy! As soon as the part gets here I will install it and be back in business. Thank you, Daimer. Always a pleasure doing business with you!

Thumbnail of user elisep10
Elise P.
3 reviews
10 helpful votes
October 6th, 2016
Verified purchase

It would have been quicker to have a section for accessories. I had to take an extra step by going to the TecnoVap website to find the item number. No worries though. Thank you for stocking what I need.

Thumbnail of user connien21
Connie N.
2 reviews
1 helpful vote
March 6th, 2019
Verified purchase

We LOVE our steam cleaner - our school sparkles and we are 15 years old. We get many many compliments from visitors on how beautiful our building looks. My head custodian loves the ease and efficiency of her new machine!

Thumbnail of user jenniferh578
jennifer h.
1 review
1 helpful vote
August 29th, 2018
Verified purchase

I will update this after I receive my product. I'm assuming that Daimer Industries has great customer service and prompt shipping!!

Thank you,
J. Howard

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Jesse L.
2 reviews
4 helpful votes
April 3rd, 2018
Verified purchase

Your website did not make it easy to find the parts I needed. There wasn't a menu, that I could find, that led directly where I needed to go. I instead, had to use your search engine several times with different keywords before I finally found what I wanted. The website should be much easier to navigate.

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Yakima R.
1 review
1 helpful vote
July 8th, 2018
Verified purchase

I absolutely love the excellence with customer service as I researched this machine for over 2 months....every question answered as I am a homeowner and probably not their typical buyer. Now having the machine, I find it so easy every homeowner that wants to clean regularly especially pets have the power in their fingertips to do so at a professional level. I've always enjoyed the best of the best and I've found that with MY XPH5900i and it's the cutest (and most effective) machine I've seen in my months of researching.
Very Pleased!

Thumbnail of user clarad25
Clara D.
1 review
1 helpful vote
March 19th, 2018
Verified purchase

I expected more, I like it works and santizes, but the videos and statements lead to believe Steam is magic theirs some things it Cleans great like mesh oven filter but if a surface is really ready it's best to clean and then Steam the harder areas or grooves, wasn't impressed

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From the business

Daimer Industries® is the undisputed, world's top ranked brand of steam cleaners, carpet cleaners, pressure washers and auto detailing machines with customers in over 200 countries. The company's customer list includes the White House, some of the largest and most recognizable national and multi-national names, and hundreds of thousands of others ranging from homeowners, small companies, all branches of the military, health care, hospitality, and many more. Our customer list displayed on the website offers merely a small fraction of Daimer®'s total customer base.

Importantly, Daimer® employs a large number of Product Specialists with many years of experience to offer those who require the best guidance and direction towards the appropriate technology and specific model. We absolutely do not want anyone to purchase the wrong machine for the targeted applications.

Business History

Started in 2000, Daimer Industries® is a private company headquartered in Woburn, MA, USA. We are a globally recognized leader in innovative, technologically advanced commercial and industrial cleaning equipment for virtually all of major commercial and industrial cleaning applications.

Daimer® is your best source if you are looking for unmatched product durability, power, performance, reliability, and customer service. Call now and be closer to reaping the benefits of the finest cleaning equipment on the market.

Company Representative

Thumbnail of user mattb68
Matt B.

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