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The company's reputation reflects significant concerns regarding transparency and customer service. Customers frequently express dissatisfaction with discrepancies between product descriptions and what they receive, leading to feelings of being misled. Issues with damaged packaging upon delivery further exacerbate negative sentiments. Additionally, the company's response to complaints appears inadequate, with minimal compensation offered for significant inconveniences. While there may be occasional positive feedback regarding product features, the overarching trend points to a need for improved communication, better handling of customer grievances, and enhanced quality control to foster greater customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Paid $99 for gesture control cars, then the receipt said remote control, so I contacted company. They requested $40 extra. I sent them the payment. I received the regular ones, in smashed boxes. I contacted again, they offered me $10 refund. Not a good business to deal with. Buyer beware!
Answer: Paid $99 for gesture control cars, then the receipt said remote control, so I contacted company. They requested $40 extra. I sent them the payment. I received the regular ones, in smashed boxes. I contacted again, they offered me $10 refund. Not a good business to deal with. Buyer beware!