We have been ordering coins for the past 4 years and this is the first year that we have had trouble. Our Headquarters mailed the check to the correct address in February, but your company still does not show it was received. So I ended up paying with the credit card.
I live overseas, so communicating with business in the States isn't always easy. You guys made everything very painless and responded super quickly to any emails or inquires. It was a pleasure doing business with you!
The ordering process is so easy...I had my proof with a quote back in minutes and my order was placed immediately. We have used Custom Challenge Coins for over five years and they have never disappointed!
My first ever design and order. A memorial coin for my very dear friend who died tragically. The folks at coins your way were so patient and understanding. Their help during a personally difficult time, helped create a beautiful coin that his friends and family can cherish for years. I could never thank them enough.
Customer Service (Barry) was friendly and helpful when answering our many questions. Graphic artists took less than optimal images supplied from a powerpoint file and created an amazing proof that exceeded our expectation. We are excited to get these coins to distribute to our team. Great Job.
Barry was a pleasure to work with; answered all my questions. The design group did a great job. Looking forward to receiving the finished product. Thank you.
Received my coin order - they arrived on time and look absolutely amazing, which is an understatement. Barry and team did a tremendous job. Everyone who has seen the coins has commented on the outstanding job. I have no reservations in highly recommending any prospective purchaser to get your challenge coins from these folks. Again, thanks for your efforts.
Barry is fantastic with fulfilling details and ensuring the revised proofs are sent back in a timely manner. This company is also great at follow-up and in the last 5 years I have enjoyed every order put through Custom Challenge Coins.
Hello,
I had several corrections to make and they were done quickly. The service exceeded my expectations and I will definitely use this company again. One caveat though, I am just finally placed my order so I haven't seen the finished product in my hands yet. However, based off of my interaction with company representatives thus far, I can unequivocally state that it will be awesome! Thank you for the good service.
V/r, Ugo.
I had called two other companies and they were not very 'user friendly.' I went with you because of your friendly and helpful attitude. You offered to design something and we would go from there. You have been true to that promise. Customer service A+! This has been such a nice experience I am thinking about getting a small coin made for every member of our music ministry team this year for Christmas.
Your company's customer service is top notch. You diligently worked with us to get the coin exactly like we wanted it, even with our many changes. I'm excited to see the final product but I have no doubts that it will be excellent. Thank you!
The process was simple and painless. They were courteous no matter how many times I sent the design back. Price was better than anywhere else I looked. Still waiting on the product, but am hopeful it will be top quality.
Communications were excellent and extremely fast. If the coins arrive looking like the proofs, then they are immaculate. Completion and shipping quoted around 3 weeks, haven't had a chance to comment on that. Absolutely plan to be a repeat customer!
I had never placed an order and was completely nervous about what I was doing. From the first phone call to the last, including talking me through placing the credit card order online, they were very helpful and made sure to meet all of my needs with their outstanding service. I haven't even received the finished product yet, although I have seen previous coins they have made, I have already started referring other clients by telling them who I would use for all of my future challenge coin needs.
Outstanding ordering experience. Proofs were submitted for approval quickly and changes made very quickly. Customer service was prompt, courteous and very professional. The final product had some paint flaws on several of the coins. Nothing preventing them from being used but not outstanding quality.
So far the experience has been excellent, once the product arrives and the process is completed I will know for sure.
I would suggest you sending this out after your customers receive their shipment.
The ordering process was easy. This is a reorder for us because everyone loved our coin and demanded we order more. Custom Challenge Coins took our design and brought it to life. Will definitely come back for more orders.
Challenge Coins was easy to work with. They promptly took my design ideas and made them into a proof that I could see and modify in a short amount of time. The final product was exactly what I envisioned!
This is my first time to buy custom coins, so I didn't know much. I worked closely with Matt Reilly, who graciously walked me through the entire process and appropriately addressed all my questions, as well as a few worries along the way. The coins came out beautifully and were delivered on time, as promised. It was a great buying experience!
This is the second time Delaware Patriot Guard Riders have ordered Challenge coins from your organization. I have always found your organization to be courteous, professional and fairly quick in delivery of our order. I'm sure that we will order from you again. Thank You Jim Dillard
We've placed several orders and always have great service. Barry is quick to follow up via email or, when there's a question, by phone to ensure our order is processed quickly and correctly. Many times he has advised us on small changes we could make to better suit our pricing or delivery time needs to ensure we make informed decisions. Everything has always arrived as promised.
Custom Challenge Coins has a rating of 5 stars from 1,757 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Challenge Coins most frequently mention customer service, great experience and quick response. Custom Challenge Coins ranks 68th among Coins sites.