• Crutchfield

2022 SITEJABBER AWARD

Crutchfield

Is this your business?

Overview

Crutchfield has a rating of 3.8 stars from 1,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 9th among Electronics sites.

  • Service
    155
  • Value
    166
  • Shipping
    167
  • Returns
    76
  • Quality
    161
Positive reviews (last 12 months): 43.8%
Positive
7
Neutral
1
Negative
8
159
See all photos

What reviewers want you to know

Positive highlights

  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • Love the business, idea of tech support for life of equip etc.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers!
How would you rate Crutchfield?
Top Positive Review

“Customer Service Was GREAT”

Jim M.
1/2/24

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen. Thank you, Jim Mc.

Top Critical Review

“Over-promise but Under-deliver”

Kernal H.
12/12/23

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding. Key Concerns: Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration. Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps. Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt. Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings. Recommendation: For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues. Overall: While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Reviews (1,616)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (50) car stereo (75) head unit (46) customer service (246)
Thumbnail of user jamesm3024
1 review
0 helpful votes
April 26th, 2020

Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.

Thumbnail of user troys269
1 review
0 helpful votes
April 18th, 2021

Install of truck radio went smooth. Had to add shims on 1 side to sit level. Website is great. Makes recommend parts for ease of install.

Service
Value
Shipping
Quality
Thumbnail of user clintk29
1 review
1 helpful vote
September 17th, 2020

Great products that don't break the bank. Excellent upgrade from old factory speakers. Easy installation with speaker harnesses.

Thumbnail of user da92
1 review
0 helpful votes
August 30th, 2018

I ordered a low end Dual stereo for my car and I got what I paid for. Anything is an improvement over what was in the car and I like being able to plug a flash drive in with my music. The tuner leaves a lot to be desired and is weaker and gets worse reception than the original unit but again I got what I paid for and I am not willing to sink lots of money into my car. The service, advice, and shipping from Crutchfield were 1st rate so no complaints there.

Thumbnail of user dushawnw1
1 review
0 helpful votes
August 15th, 2018

Crutchfield did an excellent job and definitely helped me by sending the speaker mount adapter as well as plug-in wires. The speakers that I ordered aren't great but I'm still checking them out. But that's not their fault.

Thumbnail of user dylanw48
1 review
0 helpful votes
April 25th, 2019

Everything went well and the price was good... Except for the 1 hour of troubleshooting I had to to because a wire wasn't connected. I bought the "ready harness" option and all the wires but 1 was connected. All it took was one little pink wire to set me behind an hour. I bought it seemingly ready to go and wiring is my last suspect but sure enough what should've been done right was not done right. Luckily it only took a minute or so to add the wire to the proper spot on the plug but I shouldn't have had to. Also, customer service when I called before my order to ask questions was top notch.

Thumbnail of user jasons346
1 review
0 helpful votes
February 26th, 2018

I ordered a new AV receiver after inquiring (via email) about the model I ultimately ordered and a comparable model. The sales rep answered my email thoroughly in less than 24 hours and helped me make an informed decision. Upon ordering, the unit arrived at my home in less than 24 hours. It's all hooked up now and sounds great - and it was cheaper than at other online retailers.

Thumbnail of user jasonh225
1 review
0 helpful votes
April 9th, 2018

I love my new radio. I really like that the accessories needed to complete install are easily found and shown, makes it so simple. Very much appreciated master sheet for my vehicle. Even though I haven't needed tech support yet, it's nice to know they are always there.

Thumbnail of user bryanm400
1 review
0 helpful votes
December 5th, 2020

Product was delivered fast and I love the speaker. The home entertainment system now sounds great.
The other subwoofers I looked at to fit in this small space were rated low. This Bowers and Wilkins is fabulous

Thumbnail of user jackh657
2 reviews
1 helpful vote
March 18th, 2021

I broke my gaming headsets at home when i sat on my headset accidentally, I was searching for a new gaming headsets at an affordable cost. It was a difficult search to find a good gaming headsets in my budget, but i was lucky enough to get JBL Quantum 200 headset for a best price from Crutchfield. The order received in two days. A great gaming experience because of the quality sound!

Products used:
JBL Quantum 200 Gaming headset.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kentn8
1 review
0 helpful votes
August 1st, 2018

The radio was delivered quickly, faster than I expected. It works great but on a scale of 1-10 for the installation with 10 being easy: I would give it a 2. The instructions were unclear as to how the installation sleeve works or even how to separate it from the radio for the installation. No operation manual came with it & the controls for the setup are not intuitive. I give Crutchfield 5 stars for their website & 2 stars on the radio for being way too complicated to install, setup & operate.

Thumbnail of user michaelw2665
1 review
0 helpful votes
October 9th, 2020

Crutch field is great, never been disappointed! This order was not fragile, just some record cleaner and a cover, so I lucked out. My package arrived and looked like an accordion! Maybe change shipping co.

Thumbnail of user ericf608
1 review
0 helpful votes
October 16th, 2020

I gave an overall rating of 4 stars due to my order being delivered late.
I honestly don't know if it's Crutchfield's responsibility, or UPS. When I placed my order, it was guaranteed 2 day delivery, but somehow took an extra day.
Put me in a bit of a jam, since I tried to coordinate the car, and my install guy for Wednesday, but didn't get it until the next day.
I prefer to shop with a small business, and I know the prices have a slim margin for profit, so I don't expect Crutchfield to always have the best prices, but I would like to receive my purchases when it's said.

Thumbnail of user clarkc49
2 reviews
1 helpful vote
December 13th, 2019

Customer service is superb and what sets Crutchfield apart. I don't think you'll get better service ANYWHERE. I have consistently had excellent interactions with kind and knowledgeable real human beings every time I've ordered from them. Having said that, sometimes their prices are really competitive and sometimes they are quite a bit higher than alternatives. But, all said and done, I think the overall purchase experience is worth it in most situations.

Thumbnail of user pauls2503
1 review
0 helpful votes
October 29th, 2020

97 svt cobra mustang. Metra dash kit for double din removes the a/c doors to shut off flow. Not a deal breaker. Pdf instructions are great, but they are limited to removal of radio and dash. This car has the mach audio system from factory and is a little more involved wiring because of factory amps. All and all great fit and I have the resources for wiring diagrams.

Thumbnail of user samantham353
2 reviews
0 helpful votes
August 20th, 2019

I bought the JVC KD-T900BTS receiver to replace the factory stereo in my 86 Fiero. The conversion plug and wiring was pretty straight forward. They included mounting brackets and face plates as the new radio wasn't an exact fit. All of that went very well!
My Fiero has an amped sub woofer. They included some sort of plug that is supposed to make that work. Well, the instructions of how or where to use it are not very helpful. I really have no idea where to put it or if it will even make my sub woofer work because the amp was built into the old factory radio? I left that part out and unplugged the small sub woofer because all it did was make a small thump noise non stop.
So far, I like the radio and everything else seems to be working just fine except the sub woofer.
I really like that they included the wiring harness conversion and I bought some wire stripper/cutters and caps for the wires. That part is great.

Thumbnail of user jamesd1415
1 review
0 helpful votes
January 12th, 2020

My SVS SB-3000 subwoofer arrived on schedule and in perfect condition. I am very happy with Crutchfield and would have given them five stars except for one thing. They did not require my signature upon delivery, so my $1000 subwoofer sat outside, in my driveway, until I saw that it was there. It could easily have been stolen. If it had been raining, it would have been soaked. If there had been freezing rain, it could have slid down my driveway into the street.

Tip for consumers:
I accepted the (slightly) later delivery option and that knocked $15 off of the price. So shipping was not free, it was a negative $15 and delivery was only one day later than it would have been for standard free shipping.

Products used:
SVS SB-3000 subwoofer

Value
Shipping
Quality
Thumbnail of user dales234
1 review
1 helpful vote
January 21st, 2020

Fast delivery and well packaged. Better than expected product and service. Easy installation with instructions emailed.

Thumbnail of user akikok
1 review
0 helpful votes
August 26th, 2018

Thanks for making this experience so much easier than it has been in the past. I'm going to be able to install the system myself and save a ton of money.

Thumbnail of user tomb637
2 reviews
0 helpful votes
June 7th, 2019

While the install kits are sometimes iffy, the electronics and support are tops! I had to do some mods to the hang plate behind the dash, due to the Dash's curvature, it works, it looks good to an average observer, and it WORKS!

Thumbnail of user josephg1175
2 reviews
0 helpful votes
May 18th, 2021
Verified purchase

Now let me say this i order a lot from crutchfield and this is the first time I had any kind of a problem with my order/delivery i call them and i am waiting for them to do there tracking on the package so when crutchfield e mail me with an answer i will update this review... so far NOT Happy i just want my speaker. Update crutchfield call me and send me my order

Service
Shipping
Quality
Thumbnail of user barryr89
1 review
0 helpful votes
May 30th, 2019

Great product just forgot ordering Thurs b4 Memorial day meant Tues evening delivery. 100 characters, 100 characters

Thumbnail of user kurtzc
7 reviews
0 helpful votes
May 19th, 2021

The stereo fitted my car but the shipping obviously damaged it a little bit, it has a small scratch on the front, don't know how it happened but thank for the nice customer care.

Tip for consumers:
take care when the item is shipped

Products used:
car stereo

Service
Value
Shipping
Quality
Thumbnail of user ks959
1 review
0 helpful votes
July 5th, 2020

Good experience from easy to navigate online shopping website, available product specs, quick checkout to free delivery (just 2 days) - and a great price for the "entry level" RP line of Klipsch floor standing speakers. The key point though is the product which met my expectations for clean sounding mid and highs in a medium sized room.

Thumbnail of user craigd201
1 review
0 helpful votes
May 3rd, 2020

Great selection. Competent staff. Great shipping. The directions that came with my stereo were par at best. Got the best info off of google on install.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

How do I know I can trust these reviews about Crutchfield?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Crutchfield?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business