FlooringConcepts Reviews Summary
The company faces significant challenges regarding customer satisfaction, particularly related to product installation quality and service reliability. Many customers report severe issues with flooring installations, including defects and inadequate repairs, leading to frustration and prolonged resolution times. While some efforts were made to address these concerns, the effectiveness of customer support appears lacking, as many customers ultimately sought alternative solutions. Despite some positive experiences noted, the overall sentiment leans heavily toward dissatisfaction, indicating a pressing need for improvement in both product quality and customer service responsiveness to enhance the company's reputation.
This summary is generated by AI, based on text from customer reviews
If you're considering this company, run away! They installed wood floors in my home and it was a nightmare. Floors have 'hills', buckles, etc. Glue on every single plank. They did try to fix the floors, sending various crews. It couldn't be fixed. It was a three month nightmare! I still can't believe that Costco uses this company. (I went through Costco for these floors). In the end, Costco refunded my purchase. I hired a little local company to fix my floors and do the rest of the installation and it came out perfect! So, it was possible!
This was the worst company to work with! Find someone else!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members