CREDO Mobile

I was a Credo customer for 8 years. Until recent years my experience was positive, but their customer service has deteriorated, and their website is misleading. I tried to upgrade my phone and called customer service repeatedly. Each time I was told to wait for a call back. None came. I finally went on the site and followed what turned out to be misleading prompts to order the upgrade myself. Then I got an email notification that I had purchased a new phone, activated a new account/separate line. I immediately called Credo, explained what happened and told them to stop the order made in error as a result of misleading prompts and info on the website. They told me someone would call me back. No one did. For a week I tried to get customer service to help with this time sensitive matter and was turned away. I was locked out of my account, so couldn't access the website or itemized charges. They are charging me over 100.00 in fees and I reported them to the Better Business Bureau and the State Attorney General's office. I switched carriers. I hope this story will save someone else from the nightmare of Credo.