Clartsanniversary.shop

My mom recently ordered shoes from them and they were at least two sizes smaller than what they were labeled. She tried to return them and they gave her the run around just like the other reviewer described. Finally, they offered a partial refund through email and when she replied to the email agreeing the email was rejected. Not a reputable company. Lesson learned don't trust Facebook ads!

My wife purchased two pairs of the same design/size/color of shoe, but one did not fit properly. We immediately requested how to go about returning one pair and how much we would be remunerated (i.e., is shipping covered, will we be refunded the entire percent, etc.). Immediately we got a return email, obviously AI generated, but I would say it is more like AS (Artificial Stupidity), or else it is their way of trying to discourage returns. The reply said, "Hello, could you please provide a picture of the product you received and take a clear picture of the outer packaging and tracking number? Thanks! Tip: Please do not return goods before the return address in our authorized email. In addition, the address on the package is not our return address. Please note, do not send the package to this address, otherwise we will not be liable for any loss."
I immediately did that. I got the same message in return. I wrote "I just sent you the picture and it is showing below. Is this an AI generated email and you can't detect it? You even sent the picture back to me. It clearly shows not only the product and tracking number, but also your internal stock number. I also have forwarded the order number in the original request, so you should have everything you need."
Again, I got the same message in return. So this time I retook the picture, removing the shoes from the clear plastic bag, just in case that was the problem. Note that I responded to the original email that said my order had been shipped and it CLEARLY shows the order number, so the need for the photo is suspect.
Keep in mind two things about this company: It advertises on FACEBOOK, and I am learning that Facebook ads are quite often unreliable and I doubt if shady merchants there are ever banned, even though Facebook is famous for banning truth. Secondly, this is a Chinese company, and being as they are under a godless government, it is no wonder that they have no scruples. I am including the two photos that I sent to them as proof as requested by SiteJabber. Sensitive information has been blurred. Lso note the return address on the second photo - John Doe?