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Citigroup Private Bank has a rating of 2.6 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Citigroup Private Bank most frequently mention credit card, and customer service problems. Citigroup Private Bank ranks 109th among Banking sites.
Customer Service was very helpful start to finish and I have nothing but great things to say. Thy helped with a new loan for our dream home! Just in time for the holidays!
I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.
Customer Service was very helpful start to finish and I have nothing but great things to say.
Thy helped with a new loan for our dream home!
Just in time for the holidays!
I've been a satisfied customer since 1997... The only thing I would like to have is a lower interest rate. Otherwise it's all good.
It took 20 hours (!$##$) to get online access to my elderly parents account (which I had already joined in person at the bank.) It repeatedly "goes down" and is unavailable and then locks me out every other time I try to log on. I have NEVER had this problem with any other bank and I have done online banking for 20 years.
Given the widespread problems with stolen/hacked personal information, unwanted charges, phone scams, and supposedly "free" trials, here's how I pay for my online shopping.
CitiBank issues credit cards [see: www.citi.com] with an optional feature they call VIRTUAL ACCOUNT NUMBERS. Plus, their website allows cardholders to sign up for account "notifications" to be sent via e-mail or as text messages.
After you login to your CitiBank online account you can create one or more brand new and unique 16-digit credit card account numbers, each with a specified maximum dollar limit (for example $50) and expiration date (for example 2- or 8-months from now). Each Virtual number is good for use by just one merchant.
When an online merchant asks for your credit card information, you simply provide the newly-created Virtual number, its expiration date, and (if requested) the 3-digit CVV/CVC number. When the merchant charges your Virtual Account, CitiBank's online data (and any notifications via e-mail or text message) will show that activity within about 10-seconds. (Fast!)
In my experience, the best parts of all this are:
-- I know immediately when my account is charged, and for how much.
-- If a hacker steals my Virtual Number, my primary credit card information is not at risk.
-- By setting a maximum dollar limit, I can avoid the "surprise" of unwanted recurring charges.
-- I can close my Virtual Account at any time. (Meanwhile, my primary account remains open and ready to issue new Virtual numbers.)
This has been working for me for a couple of years.
Es el mejor medio de pago que he conocido se los recomiendo con los ojos cerrados, lo utilizo constantemente
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