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  • Citigroup Private Bank

Citigroup Private Bank

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Overview

Citigroup Private Bank has a rating of 2.6 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Citigroup Private Bank most frequently mention credit card, and customer service problems. Citigroup Private Bank ranks 109th among Banking sites.

  • Service
    5
  • Value
    5
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
– 0
Negative
2
Citigroup Private Bank product 0
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What reviewers want you to know

Positive highlights

  • CitiBank issues credit cards [see: www.citi.com] with an optional feature they call VIRTUAL ACCOUNT NUMBERS.

Critical highlights

  • I have a Citi credit card and I *had* a Citi bank account until this past week.
  • An exemplary example of a horrible customer service experience.
How would you rate Citigroup Private Bank?
Top Positive Review

“Great bank”

alexis r.
1/29/17

Customer Service was very helpful start to finish and I have nothing but great things to say. Thy helped with a new loan for our dream home! Just in time for the holidays!

Top Critical Review

“Inexperience rules at Citi”

Philip G.
10/24/23

I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (11) account (16) customer service (7)
Thumbnail of user pedrod8
Pedro D.
20 reviews
209 helpful votes
“Best bank yet”
January 5th, 2016

There are many that offer online banking but this is the best. Only thing that is not so good is you cannot change the pin on your credit card but only your atm card.

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6 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Take advantage of the variety of offers available from Citibank, including banking products like checking, mortgage loans and credit cards.

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