ChicMe

Ordered several long sleeve shirts and sweaters only 1 fit the others were too large in the sleeve cuffs and to tight in the waist.
The return process is horrible they continually haggled trying to get me to keep over a 100$s worth of clothing I could not wear and offered me coupons off next order, then offered me 30% if my money to keep the non useful items and I'm still waiting and demanding an address to return items I received over a week ago that don't fit!
Won't order from here again!

I like the clothes and the quality is ok however delivery time is long and the sizing is a stab in the dark. The worst part for me is trying to send my returns. I have asked for a return address to confirm I am sending to the correct place and have heard not know g. Returns need to be made more obvious. Unfortunately at this rate I don't think I'll be ordering again which is a shame. This is difficult!

I am still waiting to hear back regarding a return I am trying to make. If anyone receives this please email me for the return address as soon as possible.

I waited almost 2 weeks for a black two piece short set that I ordered. Nothing like the picture. I ordered extra large and the top was small so I can't fit it. I'm very upset because once again nothing like picture

I ordered 4 items, 2 of them were absolute low quality, would probably not survive a wash. The other 2 were okay, not great.
I requested a full refund for the 2 items, and I asked where to ship them back to ChicMe.
The reply offered a $5.00 account credit or a partial refund of $10.00. After a couple more emails going back and forth, they finally agreed to refund me, but I had to pay for shipping.
It's just not worth the headache, the 4 items I ordered were really low quality, plus the headache they gave me to get a refund.
Don't waste your money on this company.

The clothes appeared cute on website but I was disappointed in the quality. The clothing shipped from China so I'm kinda worried I'm not going to get my money back. I sent a return request via email since the customer service # didn't work. So we shall see... I can't judge the customer service fully as I don't know if they will process my return.

I requested a refund on an outfit but was told only 14 days, having ordered a week or so before our vacation, by the time we got home they wouldn't allow a refund. I explained I had fallen sick in US and been to hospital, so not been dressing up, as planned, and going out every night, but no sympathy what so ever just 'no return after 14 days' very poor and impersonal, shan't be using them again

Generic answer, no consideration, or even acknowledgement of exceptional personal circumstances!

Frustrating. Easy to pick and send money very difficult to get some one to respond they waiting for return window to be closed b⁴ response is NOT cutting it I bought 5 dresse I can only actually use 1 the other belt is small. Return my finds for two dress and resume stickers I do NOT want them I can't give them away I need the money back to repurchase my summer dresses

This is my first response after trying for a refund for a couple of weeks .. there is not enough info to guide us correctly

Even getting the "huge" discounts didn't make a difference. None of the outfits were even remotely close to fitting, at least two sizes or maybe more too small. The gal I bought for is a medium in VS and pretty much every other nightware/sexy time items. The mediums were so small that they'd be tight on a size 2 woman. Then there is the quality, didn't expect VS or the like for the price, but was at least expected a few nights worth of fun, but nope, even if they had fit (good luck) they'd probably been one and done.

Requested a refund for leggings due to very poor quality instead they wanted to charge extra for returning the item! Unacceptable service indeed, never use it again

No support & nor help apart from an extra charges towards P&P to return the item , although was charged enough In The first place

Return policy is stated to contact them first before refund. They did reply - with an offer to keep the items and a $15 or 10% refund option (laughable!). I pushed back and let them know I would be happy to give them a poor review worthy of their offer every time their company appeared in my timeline. They then replied back to return the items within 2 days and they would provide a refund for full product price minus the shipping insurance, and that I would need to pay for return shipping (which I was expecting). Much better considering it was an over $130 order. Buyer - beware of wording in refund policies, and while we shouldn't need to negotiate... that is some companies style! :(

Poor quality. Cheap material. Nothing like the advertised sparkly glamorous top in the image. Arrived after about 3 weeks...

I have bought a few lingerie from Chic Me and the quality is cheap for the price. The items I bought is worth more than half of what I paid for. I am better off paying double in the mall and getting better quality. Look at below pic. It's so cheap that it already had a hole where the fur is located at. My fingers fit in there. Don't buy from Chic Me. The other items are as cheap as these. I will Never buy again from Chic Me.

Easy shopping great prices. Your return policy is not great. Two of the items are way too big and my last choice to return is to return the merchandise at my expense and you only give me 10% discount of the value of the goods. That is terrible customer service all the other sites offer 100% full refund prepaid shipping, so I will not be ordering from chic me anymore no matter how good your prices are.

The return policy is terrible

Of course ordering and paying easy, used Klarna. Order processed immediately. However, then sat for two weeks waiting to be packaged. Had to chase twice, of course they give you the old COVID excuse for delays. Finally shipped 3 weeks after order placed. Was delivered much quicker than stated once despatched. Items, overall disappointing, quality. Don't think I will shop here again.

Generic responses and covid blamed for delays. Had to contact Klarna to,pause payments in the end

Half my order came late because it was "out of stock" 2 weeks AFTER i bought it which makes no sense. Everything i ordered looked bad on me except like 1 thing but even that was too see through to even wear. I wanted to return all the items and they said you just have to do it within 14 days (which i did) and they gave me $4.98 back from an $84 order. I got to keep the clothes but I didn't even want to because they're so bad. Idk if anyone will see this but please, save your money. Similar clothes are sold on shein which I personally love.

they did respond in a timely matter but i only got $4.90 back from a $84 order that i wanted to return. I might as well use that not even $5 to wipe my $#*! because what else am i going to do w it.

Buying from ChicMe was fine. Delivered fairly quickly. Some items weren't great quality. But that's what you get from off brand clothes. The only reason I wouldn't buy from ChicMe again is their customer service is HORRIBLE and FRUSTRATING. They took longer in handling my return and refund than it needed to be handled. Worse refund/return process I've ever experienced, and that's coming from a lot as I shop online a lot. ChicMe clothes are cute but not worth it.

Worst customer service. They were trying to negotiate with me about my returns not allowing me to get a full refund AND not return my item. Like I'm asking to return my stuff because I have no use for them and I don't want them anymore. Yet the customer service people were trying to make me keep them. The process to finally get my refund and return my items back took 2 weeks.

I ordered my items Sunday, the 5th and its the 9th and still "processing." At this point, I won't order from them again as it shouldn't take any reputable business 7+ days to process an order but 2 minutes to take my money. I'm hoping to change this review to positive... in August when I'll probably get my items (if I'm lucky). To the company (if they view this): once I receive my items and I'm satisfied I will change/update my review immediately.

It took forever to receive merchandise. I order from a similar on-line shop and get my merchandise within 10 days. Two of the tops I really liked were too tight. Normally I would ask for a larger size but I am not going through that wait period again. It's too bad. You lost a potentially good customer. I called the phone number, left my name and call back info and never got a call back.

Never got a return phone call.

I was so excited to receive the items I ordered. I ordered my normal size and none of the items fitted. So I wanted to return. I emailed an received a response quickly. I was offered 2 options for the return $10 off next order I ordered the larges size available or a partial refund of 20%. I would not need to return. I have 5 items that I am paying for and can't wear. I would not recommend ordering. Sizes are terrible.

Ordered a white Christmas jumper dress for my wife. What I received is far from white. It's a horrible dull beige colour. Not at all attractive

This item arrived and it is very poor quality and fit. Another order I made offered me a discount coupon until we got to the Paypal payment screen when suddenly, the coupon mysteriously disappeared. I contacted customer service to either get the coupon re-attached or to cancel the order. They offered a much smaller coupon on a future order. Yeah, right! I cancelled the order. It took several attempts to get that concept through to the CS people.

Already described it in my previous comment.

Ok phots looked good but didn't realise models were 7 foot tall! Shame I don't also have the waist of a 5 year old not even sure a size 0 would get into it! No stretch what so ever! Also took ages to come

Company manufacturers cheap ill fitting clothing and when you try to return they keep offering you discounts to keep knowing you said the clothes do not fit. Never again. Save your money as this company is hard to deal with and sends out substandard items.