• CheapBestFares

CheapBestFares

Overview

CheapBestFares has a rating of 3.1 stars from 140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapBestFares most frequently mention customer service, and cheapest price. CheapBestFares ranks 37th among Plane Tickets sites.

  • Service
    19
  • Value
    15
  • Shipping
    9
  • Returns
    9
  • Quality
    16
1
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What reviewers want you to know

Positive highlights

  • Booked through momondo and found cheaper flight with cheapbestfares as compare to other website.
  • Booked 5 tickets and within 1 hour got confirmation email.

Critical highlights

  • When I called customer service to ask for my options they tried to charge me more money than the original reservation.
  • CheapBestFares was not able to explain why the credit card was charged (not pending) without confirming the tickets.
How would you rate CheapBestFares?
Top Positive Review

“Great Experience”

Marie J.
5/12/22

Our flights from John F. Kennedy were changed by the airline. Airline canceled the nonstop flight and gave us 1 layover. When we were in NYC and saw the airline had changed our nonstop flight, I called Cheapbestfares and spoke to Ted Miller; he was able to get us on that nonstop flight right away with no hassle or additional fees. Ted didn't even put me on hold for a single moment, and he even called me back after confirming it with airline. Would use again!

Top Critical Review

“This company is a fraud”

Raytcho L.
1/26/23

I made a reservation for a reasonable price marked on their site as "in process". In couple of days I got an email saying that I need to contact them regarding the reservation. I called immediately to learn that on my return flight I have 2 stops instead of one, as it was on the original reservation. The person on the phone was quite rude and tried to make unclear reasoning for the situation. Fortunately, my wife red the online review and I cancelled the order. I do NOT recommend this company. My advise is "STAY AWAY"!

Reviews (140)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18) credit card (7) flight (53) confirmation email (4) price (33) travel agency (5) 10 minutes (3) confirmation number (4) 8 hours (4) better business bureau (3)
Thumbnail of user marryj41
2 reviews
1 helpful vote
May 12th, 2022

Our flights from John F. Kennedy were changed by the airline. Airline canceled the nonstop flight and gave us 1 layover. When we were in NYC and saw the airline had changed our nonstop flight, I called Cheapbestfares and spoke to Ted Miller; he was able to get us on that nonstop flight right away with no hassle or additional fees. Ted didn't even put me on hold for a single moment, and he even called me back after confirming it with airline. Would use again!

Thumbnail of user lavec
1 review
0 helpful votes
May 19th, 2022

I am giving TED Miller 5/5 Stars! He has been very courteous on the phone and very willing to assist me with my request. I asked him to please get me a much lower price for flight to Honolulu than what he quoted me first since this is my first time to book a flight with your agency and TED did just that! Absolutely wonderful!

Service
Value
Thumbnail of user brusej
1 review
0 helpful votes
February 9th, 2022

I am fully satisfied with their Flight Reservations Services. I Recommend cheapbestfares to my Friends.

Service
Value
Quality
Thumbnail of user lisak572
1 review
0 helpful votes
February 12th, 2020

I booked online via cheapbestfares and thought I was paying over 400.00 more. Sharon called and said she could get my same flight for cheaper! Never happens! Even offered cheaper if my itenary was flexible! One happy customer! Thank you Sharon.

Thumbnail of user victorm226
1 review
2 helpful votes
July 10th, 2019

After being disappointed by Other Travel Agency, Cheapbestfares rebuilt my confidence. The agent that attended to me was very respectful and took time to explain the airline baggage policy. If not for his explanation, I wouldn't have known that the airline charges few for hand luggage except personal carryon bag. Nice job! Thanks Cheapbestfares!

Thumbnail of user anands26
1 review
0 helpful votes
January 7th, 2019

Aaron smith absolutely turned my day around with his exceptional customer service skills in finding me affordable air fare and accomodating my other special needs to fly my son home for christmas. I had given up... but he never did. Great attitude, efficient, effective and finessed at his duties. I would hire him for my business if i needed help. He went Above and Beyond the call of duty to ensure my complete satisfaction. Give that man a special. Recognition for honoring you re company with his efforts

Thumbnail of user isaacb56
1 review
0 helpful votes
January 7th, 2019

"What a great company, appreciate their fair business and great prices!" I booked again with this because they provide good class of services.

#Appreciated

Thumbnail of user pattyh69
1 review
0 helpful votes
April 27th, 2018

I booked a flight and hotel with this website for my family about a two weeks ago. I was searching the web and came cross their website and checked it out. They had great prices and times I needed. I saw on their website that it says if you call there hotline then theres a bigger discount so I did. They definitely gave me a better deal over the phone and Im so glad I called they helped me a lot and the customer service was great. Thank you again, cheapbestfares for making my family vacation discount friendly with the flights and hotel.

Thumbnail of user juanitah26
1 review
2 helpful votes
January 23rd, 2019

Excellent service. Agent kiara helped to find a cheapest price for my vacation. I will book my flights again

Thumbnail of user michaelt605
1 review
0 helpful votes
January 7th, 2019

The Best deal was being provided by Martin, agent was polite & knowledgeable, overall company saved my $145 bucks, I compared price with other company. And realized the luckiest one

Thumbnail of user solp12
1 review
1 helpful vote
January 23rd, 2019

I was assited by one of the agents. He was very attentive and went overboard to help me. It was a good experience making reservations with them. I highly recommend this site!

Thumbnail of user jacobp106
1 review
2 helpful votes
June 12th, 2019

Yes, They made it very simple rather then I was frustrated planning trip to Europe. I was planing a costly trip which took 3 days. But Andrew made it within a time limit of 5 mins and saved my $781.
It was an amazing experience with Cheap best fare to deal a bussiness.
God bless the people of cheap best fare for being a customer centric Travel company.

Thumbnail of user johnr1482
1 review
2 helpful votes
July 10th, 2019

Cheapbestfares provided me with excellent solution for changing my flight.My issue was resolved on one call. I will tell all my friends to book with you.

Thumbnail of user kevinc590
1 review
2 helpful votes
July 11th, 2019

My flight was cancelled and I need to rebook, and the attending agent was very helpful and reassuring. I later applied a seating upgrade to that same booking and once again, the agent was very professional and was able to fulfill exactly what I wanted. I've been using Cheapbestfares for many years and always happy with the pricing and service.

Thumbnail of user lennoxg
1 review
1 helpful vote
January 7th, 2019

Great value deals, had words with Golbert and Davill they were so polite and professional loved their services just saved 200 bucks because of them.

Thumbnail of user jacobb155
1 review
0 helpful votes
January 7th, 2019

Ah, I would say it was a professional and expert business with Cheap best fare.

As Andrew helped me for my summer trip which fits below my bugdet.

I will take the honour to refer the organisation to my friends and family because the hardwork of the people in Cheap best fare worth the Satisfaction of the customer.

All the best cheap best fare...

Thumbnail of user davidd600
1 review
0 helpful votes
May 6th, 2018

I worked with Vincent to book a flight with Cheapbestfares.com After looking at flight options on my own for awhile, I noticed had a chat function. I asked for help via chat, and Vincent worked with me patiently and thoroughly to find the perfect flight at the best cost. In addition, he followed up with me to make sure all the reservation and charge details were correct and satisfactory. He provided wonderful customer service. I'll definitely use Cheapbestfares.com the next time I need to find the best deal on a flight!

Thumbnail of user jojow3
2 reviews
0 helpful votes
April 25th, 2018

Outstanding service provided by their representative. Airline said no seats at the last moment but they helped my family get the flights and reach our destination. Thanks to them again.

Thumbnail of user gilberts42
1 review
0 helpful votes
January 7th, 2019

Recently booked a flight with cheapbestfares and Morris the agent was very helpful and very professional he helped me booking the flight and advised me every detail of the booking and also provided me his extension number for future reference, I would definitely book my flight again with Morris. Thank you and I am very satisfied with cheapbestfares.

Thumbnail of user devd8
1 review
0 helpful votes
January 7th, 2019

Yes, i would say cheap best fare has hired expert peopls.

I wanted to plan my summer plans and i was not having any ideas about europe.

Mr Symon, Was a expert freak.
He booked me a perfect summer plan which fits my budget in bussiness class.

I really appreciate the Patience, Work plan and smile which people have in Team.

Thank you peoples, You made my day

Thumbnail of user vinces55
1 review
2 helpful votes
June 12th, 2019

Leo saved my time money while booking a trip to Belgrade.

I was in hurry and booked the cheapest flight and realised that it was taking a long time to reach Belgrade.

Leo helped me to get the better connection with a better price.

Highly recommended.

Thumbnail of user aspaank
1 review
0 helpful votes
January 7th, 2019

Hi All,
I booked my flight with Cheap Best Fares and I got excellent after sale service... I have spoken to customer service agent named Golbert... nice. Soft spoken... Thanks Golbert for helping me...

Thumbnail of user bellap14
1 review
2 helpful votes
January 23rd, 2019

Very good customer service. Found the service and response of this travel agency to be excellent. I will recommend to other family and friends.

Thumbnail of user emilys344
1 review
0 helpful votes
January 7th, 2019

Customer service was very helpful, professional and efficient. The fare was much cheaper than other places to so i am very happy about that.

Thumbnail of user ya3119
1 review
0 helpful votes
April 29th, 2018

Would like to thank Cookie who was really great at working a flight to match an existing ticket so my wife and sister could travel together. Look forward to booking in the future.

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Search Cheap Flights - Book cheap flights tickets online at Cheap Best Fares. Get best discounts and deals on domestic or international flights booking. Buy cheapest airlines tickets at lowest airfares guaranteed. Find Now - Book cheapest flight ticket...

Company Representative

Thumbnail of user victorm484
Victor M.

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