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Chapters.Indigo.ca has a rating of 1.7 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chapters.Indigo.ca most frequently mention customer service, business days, and credit card problems. Chapters.Indigo.ca ranks 609th among Music sites.
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Jill Wright's book entitled Happy, Healthy, Wealthy and Wise was a joy to read. It is very motivational, inspiring, and provided excellent ideas to see the world in a positive lens. A must read for everyone looking to have a better life.
I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates. Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs. My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me. Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.
Great futuristic thriller. Imagine living in a world where there is a marriage act, if married you get a nicer home, pay less tax, etc. some are willing to kill to destroy this dystopian world. 4/5
Most of my orders have been shipped without problem and/or difficulties. The single most annoying thing I have experienced, however, is when a book is shown as available for purchase and shipment, and when I order it, I recieve an email a couple of hours later saying that book is'nt available anymore. This has happened twice with the same book. I've probably experienced this 5 times during the 4 months of orders I have placed and it's just so annoying.
Tip for consumers:
If the book is in high demand on social media, beware of false availability.
Products used:
Books
I found that this website has great service, and every time my books were sent to the correct address and had good sending time. I don't know why people don't like this website.
I've recently became a very frequent online shopper and even though Amazon is sometimes cheaper, with the occasional online discounts, and the various Reward events (like 5-10X the Plum Points) I think it evens out. There's also a pretty decent selection of the books I'm interested in (mainly Manga, YA books, and some Comics).
They generally, especially in the past year, do a very good job with packaging. I also get my books on average within 2-4 business days of ordering them, and I always choose the "Free Shipping" option. It's definitely not perfect though, as I end up returning about 15% of my orders due to damage, but to be fair over 10% of that is usually small stuff (slightly tattered edges/spines as oppose to warping/bent pages) as I am quite anal about the condition of my books. Overall I'd have to say that the wide range of payment options and Reward opportunities is what keeps me coming back.
Tip for consumers:
It's best to become either an Irewards or Plum Points member, even if you don't shop there frequently. Reward members always get discounted prices, and most books have at least 5% off the list price online.
Have bought from here several times. Always fast delivery, usually able to get free shipping, and prices are comparable to other e-tailers. Better prices online than in store usually.
I love using this website for ordering all of my books. I find that there is almost always a better discount if I shop online as apposed to the Coles located in my town. The free shipping for orders over $25 comes in handy since I don't have to actually pay full price on any book I am purchasing.
The only problem I have ever had with the website was the search tool, I find that sometimes it doesn't give you relevant results at all.
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