• ChangeHero

Overview

ChangeHero has a rating of 3.15 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ChangeHero most frequently mention support team, and crypto exchange. ChangeHero ranks 18th among Cryptocurrency Other sites.

  • Service
    22
  • Value
    22
  • Shipping
    16
  • Returns
    17
  • Quality
    22

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

  • Customer support team take care of everything and am really thankful for this.

Critical highlights

No critical highlights yet

How would you rate ChangeHero?
Top Positive Review

“Crushed the ux”

Arata A.
5/22/21

I can say ux is the biggest problem with crypto but changehero absolutely crushed it. Definitely check it out.

Top Critical Review

“Horrible Experience!”

Ashley D.
3/2/24

It's my first funded company I started to work, actually I did my first 10k account and now I am waiting for my first withdraw. I am stock at the process, but " joanhopkins104 9Ma1I com" was helpful in restoring my losses.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (8)
Thumbnail of user arataa
1 review
1 helpful vote
May 22nd, 2021

I can say ux is the biggest problem with crypto but changehero absolutely crushed it. Definitely check it out.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Arata A.,

Thank you so much for appreciating our work. We are happy that you enjoyed the UX. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user carlosf294
1 review
0 helpful votes
February 4th, 2022

I was able to connect with their customer support with the live chat and explain the problem with my exchange. It was taken care of by them. Fast and helpful. Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Carlos F.,

Thank you so much for appreciating our work. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user mattih1
1 review
0 helpful votes
April 1st, 2022

In my several attempts to find a safe and fast exchange I have found changehero to be reliable and it performed good always.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Matti H.,

Thank you so much for appreciating our work. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user briah14
1 review
0 helpful votes
April 11th, 2021

I thought it's just another exchange but their service is actually great and the no account option is good for privacy.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Bria,

Thank you so much for appreciating our work. We are happy that you have enjoyed using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user ashleyd1213
2 reviews
0 helpful votes
March 2nd, 2024

It's my first funded company I started to work, actually I did my first 10k account and now I am waiting for my first withdraw. I am stock at the process, but " joanhopkins104 9Ma1I com" was helpful in restoring my losses.

Tip for consumers:
Always stay safe and never fall victim of crypto scams.
Anyway (joanhopkins104 (at) gmail.com)
was very helpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user asudanf
1 review
2 helpful votes
June 22nd, 2021

Changehero has helped me in the past a lot of time with the exchange confirmations and not even one time they delayed in responding to my emails. What a professional service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Asudan,

Thank you so much for appreciating our work and service, we are always glad to help. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user wshyara
1 review
0 helpful votes
January 22nd, 2021

Be careful dont exchange anything here
I have transferred 1000 worth of btc
After that i wait for their 1 confirmation
Their system showed me the amount of money i will receive 1000$
However i talk with support and said don't worry we are sending after 1 hour the took 5% of my money i received 955$
I have tried to explain that to support but they say its not their fault
Avoid using them there is many better exchangers

Products used:
exchanging

Service
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Wshyar,

Thank you for the review. We apologize for the experience.
However, we’d like to emphasize that the incoming deposit from your side took around 50 minutes to have a confirmation due to the low fees set.
During this time, the exchange rate of Bitcoin changed which further impacted the output of the transaction. The exchange was carried out at the best rate as soon as the deposit was received on our end.

We recommend using the Fixed Rate to avoid market fluctuations.

We’d be happy to help if you have any more questions.

Thanks for understanding.

Best regards,
ChangeHero Team

Thumbnail of user davidj1661
1 review
1 helpful vote
January 23rd, 2021

Kudos to the support for handling my case quickly and I avoided loses. Thanks to you guys, keep going.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey David,

Thank you so much for appreciating our work. We are happy that you have enjoyed using our platform. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user evgenyk17
1 review
0 helpful votes
October 4th, 2021

I don't know about the other ALTs but ZEC to ETH crypto rate is terrible. I lost $25 on $100 exchange.

Value
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Evgeny K,

Thank you very much for your feedback!

In this case most likely the difference is explained by high network fee in ETH network. Please note that the network fee is already included in the estimation shown to the customer before they proceed with the exchange.

If you could provide your order ID, we would take a more detailed look at your order.

Best regards,
ChangeHero Team

Thumbnail of user benjamino97
1 review
0 helpful votes
March 3rd, 2021

Absolutely loving it after I found this on an aggregator. Fantastic speed, rates and service. Cheers!

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Benjamin,

Thank you so much for appreciating our work. We are happy that you have enjoyed using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user angelad842
1 review
0 helpful votes
May 6th, 2021

Hardly five minutes for bitcoin exchange is out of the world and plus point is cheap rates and clear website.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Angela,

Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user sergeym45
1 review
0 helpful votes
December 13th, 2019

31.01.2020 обменник сделал возврат токенов на мой кошелек.

46 дней назад (27 октября 2019г) сделал обмен на этом обменнике. Нашел ссылку на него на крупном сайте, тут проверил отзывы. Подумал что все пройдет хорошо, даже сделал небольшой тестовый обмен ~100$. Обменяли, прошло нормально. Но дальше я закинул основную сумму в размере! 21 010 USDT и обмен был заморожен. Меня заставили сфоткать документы, сделать скриншоты с биржи, доказать просхождение этих денег. Я предоставил им все, вплоть до обменника где менял гривну на криптовалюту. ЗНАЕТЕ ЧТО?

НИЧЕГО!

Написали неделю назад что нужно сделать видеозвонок по скайпу, я согласился, дал свой контакт. Мне написали что они позвонят мне 12 декабря. Никакого звонка не было, я сам снял видео где показал свои документы, аккаунты биржи, обменника и почту с которой с ними общался. Никаких ответов, морозят! Уже неделю не ответа не привета. Походу меня кинули. Прошу обратить на это внимание, никакой обмен меня уже не инетересует, хочу возврат средств на кошелек с которого я им отправил криптовалюту. Если ситуация решится, отпишу тут.

Ссылка на транзакцию перевода криптовалюты чтобы не быть голословным.
0x5de8a70b83d945c613e2781e*******fa4ecf9b38fb*******bb45dbae222f3a9d

Мой ID обмена: mywb3uuyvr4z6cneu7

Thumbnail of user martins657
1 review
1 helpful vote
September 9th, 2020

What can I say about the support team, such nice people, they kept me informed throughout the exchange. I am definitely coming back to your platform.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Martin,

Thank you so much for the warm feedback and appreciating our hard work. Customer satisfaction drives us forward and we are happy that you enjoy using our service. We would be glad to see you again on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user rohitr33
1 review
0 helpful votes
July 20th, 2020

I forgot to give some details and the support team helped me in fixing it. Crypto is safe. I will continue to use your exchange.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Rohit,

Thank you so much for the honest feedback. We are happy that you found us helpful and enjoyed the service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user rosemonb
1 review
0 helpful votes
May 6th, 2020

I used many Crypto exchanges to swap Crypto but Changehero is by far the best one in my opinion. Always fast and easy to use. I never had any issues.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Rosemon.

Thank you so much for taking that time to appreciate our work. We are happy that you have enjoyed our service, we are striving to provide the best service to all our customers. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user chinyac
1 review
0 helpful votes
August 22nd, 2020

I love the fact that there is no need to sign up to exchange crypto. Completed the swap in 10 minutes and am fine with the fees.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Chinya,

Thank you so much for the feedback. We are happy that you enjoyed our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user konoks
1 review
1 helpful vote
May 28th, 2021

They deserve more applause as they have a cool product, I think it's a new way of exchanging crypto.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Konok,

Thank you so much for your kind words! We are happy that you enjoy using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user adrianaa82
1 review
0 helpful votes
November 19th, 2020

Enjoying it so far. Very clean and detailed website. Nice rates too. Keep it up and you will see me often there.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Adriana,

Thank you so much for appreciating our work. We are happy that you have enjoyed using our platform. We hope to see you soon on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user mehedih52
1 review
0 helpful votes
November 14th, 2021

Many many thanks to the support representative who helped me with my exchange. Keep it up always forever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Mehedi H.,

Thank you so much for your feedback. We are happy that you enjoy using our service and are always ready to help. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user avelh
1 review
0 helpful votes
August 8th, 2019

What can you say about the service: Excellent no issues and complaints. Personally used this service everything is fine and give it 5 stars, because did not find the problems themselves.

Thumbnail of user gabrielae20
1 review
0 helpful votes
June 27th, 2020

Did not take too many fees and commissions. Exchange is fast and no troubles, so am happy with them.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Gabriela,

Thank you so much for the honest feedback. We are glad that you have enjoyed using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user sowrovm
1 review
3 helpful votes
November 13th, 2019

Changehero exchange is very fast and easy too. Liked the rates, not expensive and will use it to swap more crypto...

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Sowrov,

Thank you for your feedback. We are happy that you have enjoyed our service. We would be glad to see you more often on ChangeHero.

Best Regards,
ChangeHero Team

Thumbnail of user alexa774
1 review
1 helpful vote
January 23rd, 2021

I exchange few of btc my to dai, rate is ok and speed is nice. A very decent experience on changehero.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Alex,

Thank you so much for the warm feedback. We are happy that you have enjoyed using our platform. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user shorobk
1 review
2 helpful votes
April 22nd, 2021

Not even a single problem in all my transactions and always fast delivery. Forever will be a fan of changehero.

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Shorob,

Thank you so much for appreciating our work. We are happy that you enjoy using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

Thumbnail of user mariam1579
1 review
0 helpful votes
September 29th, 2020

I got tired of all other exchanges and complicated steps to swap crypto. Changehero is like so cool and easy.

Thumbnail of user monikah16
Monika H. – ChangeHero Rep

Hey Emilia,

Thank you so much appreciating our work. We are glad that you enjoy using our service. Keep swapping on ChangeHero.

Best regards,
ChangeHero Team

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From the business

Instant Cryptocurrency Exchange Platform

ChangeHero is one of the most reliable instant cryptocurrency exchange platforms with over 140 coins and tokens listed for trading. We provide both standard and fixed rates for all the exchanges. ChangeHero delivers the best rates available in the market for all the transactions. Also, users can buy crypto simply with Visa or Mastercard on our platform. ChangeHero is redefining crypto exchange with a smooth and intuitive user interface. No more hassles of sign-ups or registrations. All the transactions are safe, secure and we deliver your crypto at lightning speed. ChangeHero follows a customer-first policy and gives a major priority to customer support. Our SupportHeroes are available round the clock to assist you with any issue regarding the exchange. Our team of experts are always active and responds to all the reviews in the shortest possible time. Your clear and detailed feedback drives us on improving the way we serve our customers. For any queries please write to us and we will get back to you in a matter of minutes.

Company Representative

Thumbnail of user monikah16
Monika H.
Typically does not respond to reviews

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