CenturyLink has a rating of 1.1 stars from 140 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CenturyLink most frequently mention customer service, multiple times, and good luck problems. CenturyLink ranks 17th among Cable Television sites.
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I have a phone outage for three days now. A tech was supposed to show three days ago and didn't. Today I spent 2 hours on the phone trying to get someone to respond but I just keep getting transferred back and forth. Centurylink does not care that I'm losing business. Instead of wasting my time how about you actually show up to look at the problem or just admit that you are incompetent.
Requested phone only service installation. So far they missed the first three installation dates, then tried to charge me for internet service, which I don't need. (Already have fiber optic) Got them to remove the internet charges, then they failed once again to show up to install phone service, after taking another day off. Done with them. Going with a VOIP service instead. Clearly the most incompetent people I've ever dealt with.
Had a Century Link salesperson come to my home to review the present status of my home services. When she told me the price would be the same if not less than Direct TV, I gave her the go ahead.
I pressed her for the status of my account with Direct TV which she informed me that the contract was finished and there would be no early termination fee. Well guess what, she was wrong and it cost me $120. So I guess the moral of this story is not to trust all the info they give you and be sure to check for yourself first. Truly disappointed after being a Century Link customer for 30 years. Guess there just as money hungry as all the rest of the cable networks.
At CenturyLink's official site, find a reliable local provider of high speed internet, phone and TV services to homes as well as large and small businesses. See services available and the latest offers. Qwest is now CenturyLink.