Central Vacuum Stores has a rating of 3.0 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Central Vacuum Stores most frequently mention credit card, and customer service problems. Central Vacuum Stores ranks 5th among Vacuums sites.
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My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.
Their website says items should be shipped within 1-2 weeks. They charged the credit card immediately. Finally, 8 weeks after ordering they emailed to say the entire order was shipped minus the main power unit which would be shipped from the manufacturer. Only about 1/3 of the order showed up and I have been emailing them for 2 weeks with absolutely no response. I have three different phone numbers for them and I have called dozens of times and they will not answer.
My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.
Replacing unit and a happy wife equals a happy life. I did not want to screw this up. 5 phone calls with questions... I was annoying myself. But sales was great and brought it home. Got a great unit.
Installed myself... easy as pie... ordered pipes and connections with the unit to save the running around.
My photo is upside down...? If not, they fixed it too.
We needed a new valve assembly for a Vacuum system at our father-in-laws house. Unit was over 45 years old and a micro switch was stuck in open position forcing the electric motor to run coninuously. Mr. Goggans and his staff were able to diagnose the problem and to give us the correct valve and all accessories needed
For the repair.
We also were advised of a new 35 foot hose with a pistol grip that allowed you to turn off unit while vacuuming. It allows us in length to run unit at all parts of our house. Suction is enhanced with new technology hose and Mr. Goggans assured us that it would fit our ancient Nu-Tone unit. Wife is very happy
With all repairs and new equipment.
Tip for consumers:
Vac-Central in Chattanooga is a reliable source for parts and repairs on Central Vacs.
Products used:
New valve assembly and new pistol grip hose unit.
After our housekeeper pointed out that wand was cracked Tuesday at 2:00 i got online looking for a replacement. I order one from Central Vacuum Store only to be surprised when it was delivered at 1:00 Wednesday, Today less than 24 hours after ordering the wand and with no expedited shipping. This is really fast service and I got just what I needed are a really good price.
I am so impressed with the knowledgeable and helpful people here. I will do business here because of the level of excellence and experience. They believe you should love your vac and if you don't then they know how to fix it.
Roger took the time to educate me and was very patient. I had read a great deal about central vacs and Hide-a-Hose, in particular, before calling and I had some very specific and in-depth questions. I could not stump him; he is full of good advice. He even advised me that some things I thought might be needed actually weren't. I was on the fence about where to order from, but now I'll definitely order from them for my upcoming order and in the future.
Ordered the CV 300. The accessory pieces have already arrived and my new power unit should arrive at the end of this week or first part of next week. I'm so excited! And hopefully this will be a great experience but thus far it already has been a great experience.
I bought a powerhead for a DUST CARE system on 02/15/2019. The powerhead showed abnormal performance near the end of Jan of 2020.
Since the powerhead has a year warranty time, I contacted the people in the store and obtained an excellent services. I got a new one from the manufacturer. Many thanks for Jeff, Nancy and Debbie!
Yiming G from Woodland WA
Roger was very helpful and knowledgeable. My dad has dealt with him for years and I will definitely recommend Central Vac of Florida to anyone considering putting a system into their house.
Roger is the only knowledgeable person I spoke to at multiple sites for retrofit intercom systems. I had a 30 year old M and S system that was nonfunctional. When I desribed my specific unit Roger knew which Intrasonic Retro-M part I needed off the top of his head including all the replacement trim pieces to cover my dry wall voids given the difference in speaker size This conversation lasted no more than 5-7 minutes including ordering. I received the unit and my electrician installed it uneventfully. This was a phenomenal experience. Milan D.
My fifteen-year-old Electrolux central vacuum died. I have to say that I hated that vacuum from day number one. I went down to the local dealer and a new one would have been $1,500. And the unit was exactly the same except it had a full indicator light. No new technology. The old vacuum did not have enough suction to do the job. After talking to a consultant at central vacuum stores. Com I was sold on the Imperium 300. It is an absolutely fantastic central vacuum. The suction power is second to none on any other vacuum that I've ever owned. Installation was easy. I had to do a few minor Plumbing adjustments. But other than that it was a cinch. I would highly recommend the Imperium 300 I believe this vacuum will handle a 7000 square foot home if not more. Also one feature I love about it it has a vacuum bag. No more lugging the old vacuum canister to the garage and dumping it and getting dust everywhere. This new vacuum remove the bag and you're good to go! Mike Wingfield, Pleasant Hill, IA
I cannot thank the staff at Central Vacuum enough for their help and service! My emails and questions were answered promptly by a real person. When I called for help a real person, Roger, answered the phone and helped figure out what was wrong with my central vacuum system and helped me fix it over the phone. Roger also helped me order the correct parts. The the only thing that was difficult was waiting on delivery, which took almost 3 months. They were having order delays and then covid19 delayed it further but they kept me updated the whole time and were very apologetic. Great company to work with! Thank you!