• CellPhoneCases

CellPhoneCases

Overview

CellPhoneCases has a rating of 3.42 stars from 634 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellPhoneCases most frequently mention good quality, great price, and many times. CellPhoneCases ranks 3rd among Mobile Accessories sites.

  • Service
    221
  • Value
    211
  • Shipping
    214
  • Returns
    212
  • Quality
    210

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
30
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have no phone # for customer service or provide any shipping information or tracking information.
  • The screen protector made the phone lose sensitivity to the screen.
How would you rate CellPhoneCases?
Top Positive Review

“Awesome cell phone cases”

Alex J.
4/2/24

I love my cell phone cases, i ordered two and received on time. Would highly recommended this cellphonecases company to my friends and family

Top Critical Review

“Website misleading”

Doug M.
2/8/24

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Reviews (634)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64) screen protector (44) phone number (18)
Thumbnail of user sg0doug3
1 review
0 helpful votes
February 8th, 2024

I recently ordered a cellphone case for my moto one 5g ace that was listed as compatible with my phone. After receiving it I found out it didn't have a fingerprint cutout, which was important to me. I emailed customer service and they wouldn't give me a refund. They said I could send it back at my expense, which would have been over half of what I paid for it. Since there website directed me to this case they should have refunded my money. Customer services only response was I got what I ordered. Needless to say I won't be ordering from them anymore.

Products used:
None

Service
Value
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Thumbnail of user russg55
1 review
0 helpful votes
November 25th, 2021

The case arrived on time. Fits well on iPhone 12 Pro. Looks great and sturdy. I would recommend it if you are looking for a clear cover for your iPhone 12 Pro.

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Thumbnail of user christinem1398
1 review
1 helpful vote
March 25th, 2021

Ordered rose gold. Looks just like the picture. Very pretty case. All the buttons and cut outs are where they should be. Easy to hold on to. Not bulky. Fits in pocket. I dropped my phone in a parking lot 1 day after putting the case on. No harm done to my phone or the case. Durable and good quality at a great price! Would definitely recommend!

Thumbnail of user julieh1998
1 review
0 helpful votes
November 15th, 2022

I just ordered a phone case and it turned out to be the wrong size. I'm not sure who made the error but to send ot back is costly and convoluted. Should have read the details. You have to pay return shipping and pay a 20% restocking fee. They don't want returns. The procedure isn't clear. Wouldn't answer my message and got very snarkey when I finally emailed. I will never do business with them again. And I don't recommend them to others.

Thumbnail of user daleanez
1 review
0 helpful votes
April 18th, 2021

Feels sturdy. The color is bold. It has been protecting my kid's phone very well. Good quality. And the little stand design in the back also is very helpful.

Thumbnail of user shelleyb198
1 review
0 helpful votes
March 28th, 2021

Good quality. I bought this for my teenage son's phone and he loves it. It looks great on his phone. The grip on the sides is great, and it seems it will provide great protection if he drops it.

Thumbnail of user kaylak326
1 review
2 helpful votes
March 10th, 2023
Verified purchase

I wish I went with an otterbox from another source instead. My screen protector came cracked and trying to contact this company about a return or replacement has been met with silence. I've tried 2 different attempts through 2 methods over a week and they simply do not respond to your queries. I'll try texting them next with little hope it'll do anything. Wish I never shopped here and went with a better more reputable company.

Tip for consumers:
Do not buy products from here expecting a return or replacement when things are shipped to you already broken. Don't expect them to even respond back to you about a return.

Products used:
Zizo bolt series galaxy a12 phone case

Quality
Thumbnail of user jimc1767
1 review
0 helpful votes
March 27th, 2023

Website looks good with what seems to be a great choice of cases but that's where it ends I'm afraid. Weeks after my expected delivery date I contacted them because the item hadn't arrived. At first they responded asking me to wait longer which I did. When it still didn't arrive I contacted them again but got no reply at all. Luckily my loss is only about €20 but I would advise anyone to be very wary about paying for goods here, seems to be a gamble so only spend what you are prepared to loose.

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Thumbnail of user donnar1097
1 review
0 helpful votes
April 19th, 2021

I find it this a very nicely designed angular yet easily held case. It blends well with the phone and displays the Apple logo! Now that I have it and experience it's light yet protective quality I would buy it all over again.

Thumbnail of user johnenem
1 review
0 helpful votes
April 21st, 2021

I love the feel and design. And the kickstand is a nice add-on. The color is amazing as well. It's easy to grip and does not slip while using. Great look and feel all around. I would highly recommend :)

Thumbnail of user williamsa35
1 review
0 helpful votes
October 27th, 2021

Case feels sturdy and easy to hold. I recommend using vinegar to clean the case every now to keep it from yellowing. Good price, good protection.

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Value
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Thumbnail of user littlerandy1984
1 review
0 helpful votes
April 14th, 2023

They describe their products with catchy descriptions, and boast of the quality of the product, when they are really selling low quality cases, and very low quality screen protectors! Their customer service is non existent as is their return policy. They will not respond back to emails of any kind... I highly recommend that you bypass this site and shop somewhere else! I've attached a picture of the screen protector cracks and this is not from a drop, just low quality and extremely thin

Products used:
S23 ultra case and screen protector

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Value
Shipping
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Thumbnail of user dianac741
1 review
0 helpful votes
August 5th, 2021

This does exactly what a case is supposed to do without covering the beautiful color of my phone. It's easy to handle, strong enough, still fits into my pocket with no trouble, and protects the phone.

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Value
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Thumbnail of user nicolem1407
1 review
1 helpful vote
June 18th, 2021

It seemed like a good case, but I was looking for something that wouldn't slip when holding it - especially when taking pictures. I returned it for that reason and bought a clear, cheaper, more grippy case.

Thumbnail of user stephaniew866
1 review
0 helpful votes
March 28th, 2021

Haven't used it long enough (a few days). So far, impressed. I use this on my phone, which is the money maker for my side hustles. Can't recommend enough after my screen finally broke and was replaced.

Thumbnail of user sandrad2071
2 reviews
0 helpful votes
August 28th, 2022
Verified purchase

Package envelope delivered torn open with USPS labeled received damaged.
Luxmo Leather Belt Clip Pouch Holster Phone Holder Horizontal #19 Brown is missing.
Received the Samsung Galaxy S8 Case, Rose Gold Electroplating High-gloss Executive Case Cover and Vertical Leather Belt Clip Pouch Holster Phone Holder Brown. Contacted customer service; got no reply. Contacted Norton Shipping; got no reply. It has been four weeks without resolution.

Tip for consumers:
Use PayPal if you can. Customer service is non responsive. Norton shipping is a joke.

Products used:
NONE

Thumbnail of user ralpha159
1 review
0 helpful votes
May 20th, 2021

He case makes the phone feel a lot bigger than what it really is, but I like it because I fe like it gives tection to the phone. Having the option to change the color of the buttons is also cool. The back of the case is a little transparent but you can't see the apple logo (I have a graphite iPhone). I also like that the screen and the camera have raised edges

Thumbnail of user bartleys3
1 review
1 helpful vote
May 4th, 2023

I paid by credit card for a Samsung Galaxy case bundle. Had to return it to get proper size. NEVER Rec'd the replacement product.

Tip for consumers:
Scam Artists. Published telephone number NEVER answers. NEVER REPLY to e-mail, 4 letters, BBB inquery.

Products used:
Cell phone Case purchased elsewhere

Service
Value
Shipping
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Quality
Thumbnail of user kimk849
1 review
0 helpful votes
January 27th, 2022

Great product great price. Works great... love it would purchase again, very friendly staff. I highly recommend it

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Value
Shipping
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Thumbnail of user teresan180
1 review
0 helpful votes
April 23rd, 2021

Ordered this for my husband after I bought one for myself. Very good product, durable with a class of design. Worth the money in my opinion.

Thumbnail of user mariam2106
1 review
0 helpful votes
April 23rd, 2021

This phone case is great. I have dropped it several times and my phone was not damaged at all. The case was also still in great condition. I love the feel and material of the case as well. The added kickstand sealed the deal of making this case so great!

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user lewish89
2 reviews
0 helpful votes
April 26th, 2021

Love mine! It's exactly what I wanted.The color of the case is vibrant. The case is a nice slim. I've had this brand of case for 5 years now.

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Value
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Thumbnail of user williamc2464
1 review
0 helpful votes
May 20th, 2021

It's a perfect fit for my phone! Very well made and super light so as to make the iPhone feel very light. Quality seemed very good and strong considering how light it is. Packaging was very good.

Thumbnail of user russellas
4 reviews
6 helpful votes
April 4th, 2022
Verified purchase

I bought two flimsy, non-protective cases from this site. The cases did not fit my phone as advertised at all, so I followed the site's instructions to return them. I paid for tracking which said that the items were successfully delivered to the vendor's address. After SEVEN WEEK, I did not see a refund, so I called the number on the site. IT WAS DISCONNECTED! I can't believe that someone operates this site, takes money, and does not refund for defective items.

Products used:
None

Service
Value
Shipping
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Thumbnail of user davido1196
3 reviews
0 helpful votes
August 23rd, 2021

Got a pacific blue phone pro that I wanted a clear case on to show off the color. This one was a great price and a great value for the case. Is it the thinnest one out there? No but that's ok by me. It has slightly raised edges to give extra protection. It shows no signs of yellowing yet after a month so far. It's been a great case for the price!

Products used:
Everything

Service
Value
Shipping
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Company Representative

Thumbnail of user theods1
Theod S.
Typically does not respond to reviews

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