It took them a month to ship and one item is missing. The quality is bad and cheap. You have to email their customer service to start a return, then I was told it will take me over $50 to ship the order back to CHINA! They refuse to give me return instruction and just send me a 20% of coupon which is ridiculous, because their everyday promotion is better than that coupon! I have been emailing them many times then got no response after the stupid coupon! Worst business ever!
I would give this zero stars if I had the option. I placed my order and received confirmation. The money can out of my bank account, but the order status does not update past the "processing" stage. I never receive my order, nor did CCMOM respond to emails nor instant messages to their sites. Never again. I will support local businesses from now on. Lesson learned.
We are sorry for the trouble.
Since your comment is in November, hope you have received your package, or we should have refunded you. If not, please contact me and I will deal with this issue for you as soon as possible.
These pajama dresses are absolutely stunning wash very well, and are loved by my toddler and nieces and nephews. For the most part, they are true to size and durable.
I bought 8 dresses for my daughter on ccmom, one of the appliqués is a little animal carrying a school bag, so cute and perfect for school day. She is 7 years old and I bought a size 6-7Y which fits perfectly. I saw a lot of ccmom reviews, is the delivery time very slow. It took me about 3 weeks to receive it. When I purchased the second time, it took 5 weeks because the busy season.
Thank you very much for your support. We have some deficiencies, but the positive comments of customers will encourage us, and we will definitely bring more high quality products that satisfy you.
The dress is beautiful! It's a gift for my granddaughter's 4th birthday! So I can't say how it fits but she is just going into 5T so it should! The material has a little spandex stretch to it!
The clothing is terrible quality and not like the picture. I also didn't receive all the products that I purchased, and did not get a refund after many emails claiming that they had refunded. Not worth the money or headache!
I ordered items for my grands for Christmas. Shipping says label created but never shipped so it won't arrive in time for gifts. My tracking says it's in Ga. But has been in Ga for the last 3 weeks.
I ordered from CCMOM and received thin, rough, scratchy, low quality garments. Just absolute trash. On the day I received the items, I emailed to initiate a return. The items are unopened, unworn, unwashed, in their original packaging, I have my receipt, and I initiated the return on the day they arrived. CCMOM's customer service staff have engaged with me via email. I've now exchanged thirteen emails with them, each time requesting a return and refund, and they continue to irritate and infuriate me with paltry offers to refund 10% of my purchase, or a credit to order something else from their website. The cheap quality of their garments dissuaded me from trying anything else from their website, and their awful and demeaning customer service has sealed the deal. I wish I'd never ordered. Zero stars.
We're sorry for the bad experience.
We will be more rigorous and gentle in the work of customer support to avoid making customers unhappy. We are very sorry, and thank you for your support and patience.
Waited nearly a month for a Tshirt that was was sold as a dress. Ordered small, received a M, and their photos on their website are AI generated, so if you are expecting embroidery, Just high priced trash.
This company is not good. The clothes quality is not good. And they do not have a return process. I have been sending emails for weeks for a return and they are not responding. Do not order!
The jacket I received is nothing like the photos on the website. The patterns are just printed, there is no volume and the fabric is really cheap.
Do not buy from this site, it's a scam
Overview
Ccmom has a rating of 2.5 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Ccmom ranks 582nd among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the trouble.
We will reply your email within 1 working day, please don't worry, we will keep in touch with you. We should have given you the coupon code as compensation after getting your permission. If you are not satisfied, we will continue to provide you with solutions. Thank you for your patience and support.