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The company enjoys a mixed reputation, with many customers praising the quality, fit, and stylish designs of their clothing, particularly for special occasions. Positive experiences often highlight timely delivery and effective customer service. However, significant concerns arise regarding promotional offers that do not materialize as advertised, along with reports of poor customer support and difficulties in processing returns or refunds. A notable trend indicates a divide in customer satisfaction, where some express loyalty and satisfaction, while others report frustration over lack of communication and product discrepancies, suggesting a need for improved service consistency.
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FRUAD!
Avoid this website like the plague. I bought four dresses and each one was worse than the other. Finally they send me a dress that is ripped and some of the golden threads falling apart. I opened the package right away inspected and when I inspected I found the damage. I emailed them right away and they have the have the NERVES to tell me they'll give me $20 store credit! Per their policy I can get a full refund. I will make sure that I comment on every website that reviews their products. And if you live in the US you should report them to the Federal Trade Commission (FTC).
Awesome, excellent fabric, rich green colourabd overall fabulous green shilpa Shetty sari. 10/10 Seller service was very fast and all queries regarding measurements sorted out nicely
Dear Sarla,
Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.
Regards,
Team Cbazaar.
Cbazaar is wonderful. Their customer service is very responsive and helpful. Products are exactly as pictured and are of excellent quality. Would highly recommend
Dear Sushma,
Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.
Regards,
Team Cbazaar.
My first order of Salwar suits was not so pleasing. Almost none of them fits me, but quality of the products, was really good, color as expected and stitching was good too. But the customer service took care of it. I am very happy.
Dear Sayantani,
Thank you so much for your valuable Feedback.
It means a lot to us!
Regards,
Team Cbazaar.
I have ordered three pieces from Cbazaar, with four more on the way, now that I have felt the beauty of the fabrics and seen the quality of the stitching and finishing. I am an extremely hard-to-fit, 208 lb, 5'4", 52-yr-old, fat lady who tends not to look good in clothing. Well, I am a fatty, what do you expect? I ordered one salwar suit, one churidar suit, and a blouse for a sari that fit me 20 years ago when I was a size 4. (Unfortunately, I am not modeling the blouse, because needless to say, when I tried the new blouse on with the sari, no amount of "cheating" with the pleats could save the poor old sari from looking completely sloppy! And a sari blouse along with jeans just looks American-tacky!) I am ordering another sari, this time in my current size, that will complement the blouse. The suits and blouse came in the time frame given by Cbazaar, shipped perfectly packaged to prevent damage. In the intervening time, I have had many direct over-the-phone, e-mail, and FB messenger conversations with Cbazaar Team members, all of whom are incredibly helpful and go over and above to provide excellent customer service. The suits I received were very well tailored, to the point that a woman friend who works in the LA movie industry as a stylist complemented me on the colors, the fit, and the beauty of the clothing. I am modeling two of the pieces below. You can judge for yourself how well they cover this old, fat, body! I can wholeheartedly recommend Cbazaar to overseas buyers, and I especially recommend their excellent customer service department. Contact them first if you have any questions about sizing or fabrics. And be sure to order items before they run out of stock! If you see it, and you love it... buy it! You won't regret it!
UPDATE: December 2018. I have lost 58 lbs and am modeling a Bollywood Vogue Saree. The first picture is an artist's rendition of what the saree would look like from the Cbazaar site; the next three are the actual pictures of what it looks like on me. Excellent tailoring, inexpert draping, but I'm working on it! So I feel comfortable ordering from the pictures on the site, that what I see will be what I will receive. (The blouse was ordered and received extra-long to cover old cancer scars.)
Hi Lynn Guest
Thank you so much for your valuable Feedback.
It means a lot to us!
Regards,
Team Cbazaar.
This website is a fraud. I ordered 2 dresses for my wedding and they were awful, fabric, design, way cheap compared to the pictures on the website. Yes they refunded me, but only 75% of the amount... when they said they would refund me fully => liars.
And now they are trying to compensate real unsatisfied customers wirh fake reviews. Because trust me, no ne can give a 5 stars to the kind of work I received.
Hope it will be useful to future users of this fraud website.
Dear Soumaya,
It's extremely disheartening to see this happen to you. Our sincere apologies! Given an opportunity, we assure you that we take care of things that went wrong.
As per our policy, we have issued the refund as informed to you by one of our expert on the 2nd July. Upon deduction of the handling & processing fees, the balance amount was refunded on 20th July, back to your account. Requesting you to check with your bank and confirm if the amount was credited. Thank you
We are a company with our presence for more than a decade now, therefore if given an opportunity we shall ensure we delight every experience of yours.
As a goodwill gesture & upon the management approval, the best we can do is to refund an extra 10% back to your card.
Warm Regards,
Team Cbazaar
I have purchased three pieces on Cbazaar. Two of them were outstanding! Beautiful, flowing tops that I love. The third did not work out as well, but the issue was probably mine in measuring. Cbazaar did try to rectify this for me by recommending that I use a local tailor and submit for payment. I would definitely order from them again.
Dear Diana,
Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.
Regards,
Team Cbazaar.
I order some outfit from them, and they didn't even fit me and stitching was very poor. That was about six month, I post the item back the address they gave to me. Which was about five. Still no refund from them. I spend around £300 and £80 for postage. Please do not buy from them.
Dear Parvinder,
Greetings!
We have been trying to reach you over the phone, in order to get your confirmation that the return shipment is not yet delivered to us.
Requesting you to share one complaint copy with royal mail for us to ensure we have sufficient supporting documents for our audit & compliance purpose and policy.
We appreciate your cooperation and Loyalty! As a goodwill gesture, we have refunded the product to your Cbazaar account.
Regards,
Team Cbazaar.
Had a good shopping experience with Cbazaar. Outfits are so beautiful and stitched perfectly with the given measurement. Customer service is so good and prompt.
Dear Cynthia,
Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.
Regards,
Team Cbazaar.
100% satisfied.as the picture shown. Love the color.The design is gorgeous. Came early. Will order again.
Hi Esrat,
Thank you so much for your valuable Feedback.
It means a lot to us!
Regards,
Team Cbazaar.
7/9/18 - I received a $100 credit and Karan the relationship manager was excellent. This review is solely based on my interaction with Karan. I am satisfied with the outcome and have closed the BBB complaint as well.
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7/3/18-Product was not delivered anywhere near original guaranteed ship date. Customer service is awful and would not issue refund and return shipping address. Upon close examination of product, it is damaged and has two stains on it. I have the original with tags on it, I never wore it as the event passed before i received delivery.
They have great prices, better than other sites but I think the quality of the fabrics could be better. They have wide range of selections which I like.
Dear Sahida,
Thank you so much for your valuable feedback. We assure you that all the products undergo a double standard quality check process to certify it's authenticity.
Regards,
Team Cbazaar.
Very nice dress. Nicely stitched. As same as picture. I will buy more dress from c bazaar in future. Their customer service also very good. They answer as soon as possible. Thank you
Dear Tannima,
Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.
Regards,
Team Cbazaar.
I recently ordered sarees to be delivered to my family members in India. When I made the purchases, they should a delivery date which was about 2 weeks from the date of purchase. After I placed my order, they first charged me and immediately got an email that shipping will be delayed. After about a week later, I got another email that due to some product problem, shipping will be further delayed.
These people are just trying to con buyers in the name of online e-commerce business.
Dear Santanu,
We always strive to ensure our products meet your expected quality standards and live up to our delivery timelines! Unfortunately we could not live up to your expectations this time! As your product SAVZTEI2 from the order 200193552 could not pass our double step quality check process!
Reason: Cbazaar operates as a managed marketplace business model where the products are sourced from various manufacturers once an order is placed, just like how Amazon supply chain works. While this kind of business model (marketplace) helps us to keep costs low and enable customers to get products at a very low price, it also comes with a challenge of not having assurity on the below two aspects.
1. Quality of the product as per Cbazaar's quality standards (Double step quality check process)
2. Availability of the products
It's very unfortunate to see this happen in your case, which is a rare scenario! Hence we recommend our customers to buy Bollywood Vogue and EthnoVogue products which are 100% quality compliant since they are produced by Cbazaar & designed by our Ethnostylists to best fit any shape & size which is guaranteed!
Regards,
Team Cbazaar.
The stitching was ok. The waist on the skirt was a bit loose and the sleeves for my top were tight. I will have to get it altered to wear it. The materials they use are good and quality is not bad overall but definitely need improvement on stitching.
Dear Amita,
Thank you so much for your valuable feedback. Cbazaar strives each and every day for the betterment of customer's satisfaction. We would love to know more about the received product to fix the issue and to negate such gaps in near future as well. Requesting you to kindly help us with the order number for our Feedback specialist to reach you.
Cbazaar appreciates your loyalty!
Regards,
Team Cbazaar.
The dress is so excellent and simple. Im so satisfied. Perfect fit on. Hope to continue with Cbazaar. Thanx for ur satisfying service.
Hi Fathima,
We appreciate your Loyalty.
We always strive to achieving excellence - always!
Your feedback shall keep us motivated.
We will make sure we exceed your expectation in future.
Regards,
Cbazaar.
Very fast delivery, as in the picture the garments were very beautiful and well made. Great fabric and colors. Love all that I ordered!
Dear Adel
Wow! You just gave a huge dose of motivation!
We strive to achieve excellence & keep up with our promise - Always.
Regards,
Cbazaar.
Today I received the parcel and It was my first time to order in such way, ya really it was scary to order and wait on a risk, but after receiving the dress., its perfect fit with fitting, size, pattern, fabric.
I will not hesitate to order next time with CBazaar,
Thanks to all.
Dear Ekta
Thanks a ton for such a valuable feedback. This keeps us motivated! We ensure to exceed your expectation in the next purchase.
We strive to achieve excellence - Always.
Regards,
Team Cbazaar.
I buy all my desi clothes here and even for my husband. I love the quality and prices! I will always shop at Cbazaar
Dear Melina,
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I was hesitant to place order online for punjabi suit since I couldn't touch and feel the fabric/art work. But I took the leap and so glad I did.
They have custom stitching option which is awesome and you can give as much as detail as possible. Also they do a follow up call to review the measurement to ensure everything is correct. The only fall back is that make the call on Indian Standard Time; being in California it made difficult to find a time window that would work (that is reason for 4 star instead of 5).
Back to the suit review, I ordered 3 suits total price ranging from $45 to $100. I know people are complaining about quality; but you get what you pay for. The $45 dollar suit fabric quality was lower than the $100; but that is expect with the price difference. I ordered 2 suits in $45 range for common wear (gudwara, house gathering etc) and 3rd suit at $100 for party wear. It exceed was my expectation for $100 price range. The fabric was really well chosen and matched to the image i picked and the stitching was done well. Even the chuni was made of really good quality net (instead of the cheap hard type of net). As far as shipping time it was lengthy but they tell you up front the turn around time. I certainly will be shopping with them again.
Dear Mandy,
We appreciate your Loyalty.
We always strive to achieving excellence - always!
Your feedback shall keep us motivated.
We will make sure we exceed your expectation in future.
Regards,
Team Cbazaar!
Answer: I am not happy with Cbazzar product. I will advice my friends and family not to shop with them, 200 dollars is not a lot but if i order something and gave you good money i prefer to have the same good product
Answer: Dear Marie, Delivery date depends on the product which you are choosing. Below each product, dispatch date for the product will be mentioned. We also have 10DAY PROMISE SHIPPING for certain products. Please click on the below link to view such products. https://www.cbazaar.com/10day-promise
Answer: Dear Imen, size of the products have to be chosen based on the bust/ Chest size of a person.
Answer: Yes I can. There are difference from what I got. I send the Pic already and they told me I had bad lightening in my house.
Answer: Dear Victoria, we do ship items to UK. Kindly visit our website www.cbazaar.com
Answer: Dear joy K. Unstitched products can have the fabric up to the maximum possible sizes mentioned in the description.
Answer: It will be different. They use cheaper materials for the actual product and if they don't have it they substitute with whatever they want. I ordered a vlack dress and they sent me a blue one!
Answer: Dear Hai M. It's Zero Shipping charges to Canada for the order value above CA$281. If lesser, the shipping charges will be CA$21 per product.
Bespoke Couture - Exclusively Designed for you
Nothing beats the look of custom crafted clothing. Be it your wedding, festive or party - Whatever the occasion get your outfit designed to your taste and fit. Get your unique style statement designed and customized to your needs. Get in touch with our EthnoStylists for Custom bespoke styling patterns suited to your occasion, look and style. Patterns you make yourself will show off your own unique style and personality and let you stand out from the crowd.
EthnoStylist Service -A Luxury to Enhance your Style Statement
A personal styling service tailored to your taste, budget and lifestyle that helps you look and feel your best for any occasion. Work one-on-one with your own EthnoStylist to get custom bespoke patterns and styles for your outfit suited to the occasion. You can discuss the choice of fabrics, the style required etc and our Stylists will help you build your outfit accordingly. Our Ethnostylists will help you get a wardrobe t...
Dear Hannan,
Our sincere regrets to see this happen with you. It's so disheartening that it happened. Kindly provide us order number or email ID from which the order was placed for us to investigate and assist you better.
Regards,
Team Cbazaar