Catch.co

I signed up for Catch by downloading the app from the Apple iPhone app store. I wanted 15% for my self-employment tax and 1% for my savings to be deducted each time I got paid for services. I followed the directions according to the app on August 6,2022. Then on August 9,2022, I discovered $201.34 was taken out twice.

I contacted the Catch app support. I waited the time frame they have listed on the app for a response time... no response. I called my bank and started the dispute process for the transactions of $188.76 and $12.58. The response I got from Catch came on August 16, when they said they are reviewing my account. Well it's now August 24 and still no response from Catch. What they did do is respond to me via the app when I left a bad review. They still have not made any attempt to resolve my current issue, or reach out to me.

I am now locked out of my Catch account and they still have another $201.34 that I cannot withdraw from them. I contacted them again on August 23, and still no response. They can only be contacted on chat in the app. They have no customer service number listed. The response time is longer then 2-3 business days. Also when I researched the address it is just an apartment building. I do not see any office spaces. They have moved from Boston to New York City rather suddenly.

I want my other $201.34 refunded to me.