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Cask Cartel has a rating of 3.9 stars from 811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 12th among Food & Drink sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
729 reviews
Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
One stop shop that delivers to NC
19 year anniversary gifts!
I use the product to make lemon cello. We take it on our long range fishing trip. It is enjoyable.
Product hard to find here so I looked on- line and it led me to you.
To make lemon cello
Thank you for sharing this feedback! We appreciate your business!
If only I could easily buy the specialty drinks I want here in the US... But since I can't, Cask Cartel was there to help!
Thank you so much for sharing! We appreciate the feedback!
Company went above and beyond to track and find the bourbon in my order - ensure it was delivered
Thank you for sharing!
I am blown away by the excellent customer service. Questions were answered promptly. I was kept informed all along the way,
Thank you for sharing!
Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Tip for consumers:
Horrible company
Products used:
They still haven’t arrived yet!
Dear Adam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders.
We understand the importance of providing excellent service to complement our quality products, and we deeply regret that we fell short of your expectations in several areas.
Regarding delivery times, we acknowledge that there have been delays, and we are actively working to streamline our shipping processes to ensure faster and more reliable delivery for all our customers.
We also apologize for any difficulty you encountered in reaching our customer service team. Your concerns regarding response times and communication have been duly noted, and we are implementing measures to improve our responsiveness and accessibility.
Regarding gift messages and shipping arrangements, we understand the importance of these details, especially for orders intended as gifts. We are reviewing our policies and procedures to ensure greater flexibility in accommodating special requests like these in the future.
We value your feedback immensely, and we are committed to making the necessary improvements to enhance your shopping experience with us. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.
The delivery was quick and the packaging was great - everything arrived exactly as I hoped
Thank you for sharing! We appreciate the feedback!
I placed an order as a gift before the Christmas Holiday, the order took over 2 weeks to get delivered. I placed a second order after the holidays, Just to see if it would arrive any faster. The second order again took over 2 weeks to arrive. Nice shopping, good selection, but better hope the A prime company doesn't decide it wants the business, and steal it away just because of faster response times.
Thank you for taking the time to share your experience. We sincerely apologize for the extended delivery times you encountered with both orders. We understand the importance of timely deliveries, especially during the holiday season, and it's clear we fell short in this aspect. Your feedback is invaluable to us, and we're actively working on improving our delivery processes to provide a more efficient and reliable service. We appreciate your patience and understanding.
He loves the bottle and could not get enough of the unique flavor and color.
Thank you for sharing. We appreciate the feedback!
I ordered, was given regular tracking information and it arrived when it said it would.
Item abailable
Rare and no longer in production
Thank you for sharing!
I received the incorrect item. I am waiting to see how it will be resolved.
We are so sorry to hear that you received the incorrect item! Our Customer Service Team will be sure to take care of this for you!
Was happy that the product I was looking for was available and how quickly the shipment arrived; however the bottle was cracked and had leaked. The box was obviously too small for the bottle and packing. Also happy that I received a quick response to my email to customer service about the cracked bottle. I did not realize that there was an additional fee for "package protection" which for a company that mostly ships bottles, I was surprised they need to have this. I will not be spending the additional $50 to have the bottle replaced.
As previously mentioned
They were the only company in the US that I could find that had Madagascar rhum.
Wasn't able to bring back a full bottle of rhum from Madagascar.
We appreciate the feedback, Ann. We apologize for any inconvenience upon receiving your order. Our customer support team has notified us that they are working on a resolution for you. Please be on the look out for an update!
It was easy to order…… delivery time was quick…. The product was extremely well wrapped to prevent breakage
Thank you for sharing this feedback with us! Welcome to the Cask Cartel Family! :)
Looking for a different experience instead of just stuff. Found this great website but for the price I would've expected higher quality presentation.
This was a random choice online.
I thought this would’ve been a unique and great experience but disappointing
Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to providing a high-quality experience for our customers. We're sorry to hear that the presentation did not meet your expectations. We take your comments seriously and will certainly look into ways to enhance the overall presentation of our products. Your insights are invaluable as we continuously strive to improve our offerings. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.
Have no complaints. Was kept informed about my order, when it shipped, was able to track order and received my order without a problem. The only thing that I was concerned about was that you have to sign for the shipment, so you have to be home. FedEx attempted to deliver the package on a day when I was working but did not leave a slip for me to fill out when to redeliver, they only attempt to deliver 3 times before shipment is sent back. Luckily, I was off the next day and was home when it was redelivered. This is more a FedEx issue, but just be aware when you have to sign for your shipment to make arrangements if you are not able to sign yourself.
Because I get emails from them and they had the product I was looking for.
Because it is damn near impossible to get Buffalo Trace in Ohio. If it is shipped to the liquor stores the bars snag it up before the general public can buy it, so when it became available on caskcartel I bought it!
Thank you for sharing!
Was an easy process and very nice selection to choose from. Quick shipping. Will be ordering from cask cartel again in the future :)
Searching Google for the product I was looking for and they showed cask cartel could help me.
I was recommended the product by a friend and decided to try it. I couldn't find it in any local stores
Thank you so much for the feedback!
One of the bottles took 3 weeks to get and I didn't have it for the event I needed it for
Because they had what I needed
I needed them for an event
Thank you for reaching out and providing this candid feedback. Please be advised that processing with the assigned fulfillment partner is typically 4-10 buisiness days for orders placed on CaskCartel.com. Typically, the holidays do cause some delays. We are so sorry that you were not satisfied with the shipping time frame. Rest assured, our retailers do their best to have orders out as quickly as possible during the Holiday season.
It was impossible to leave gift message or either the directions are hard to follow.Also the cost to mail needs to be stated up front with cost.
Thank you for sharing! We appreciate the feedback and do apologize that the Gift Text Message option was not working for you. Please reach out to our Customer Service Team at hello@caskcartel.com if this needs to be adjusted.
I have placed 3 orders with cask cartel. All 3 orders were received earlier than expected. There was a small issue on my part and Michelle did an awesome job of resolving it for me.
Products used:
Liquor
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
It was packed properly and had little gift bottles included. It is going to be an awesome gift this Christmas
Thank you for sharing!
First order was great. Took them 2 weeks to try and fill my second order and they did not even ship all the product. They have my money and I do not have my product
We apologize that our service did not satisfy your expectations.
Broken bottles In my order I have ordered for several times and this is the first time I ran into this
In my order I have ordered for several times and this is the first time I ran into this
Previous purchases
We are so sorry to hear that your shipment arrived damaged. Please contact our Customer Service department and they will rectify this matter for you right away!
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Thank you for sharing this feedback! We appreciate your business!