business logo of CarShield

CarShield

Overview

CarShield has a rating of 4.2 stars from 4,869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.

service
2,061
value
101
shipping
36
returns
38
quality
90
This company responds to reviews on average within 1 day
+19
How would you rate CarShield?
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Arizona
1 review
0 helpful votes
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No happy with what they paid on repairs
December 30, 2023

Bad did not cover much on my repairs. I was out a lot of out of my pocket

Date of experience: December 23, 2023
Carshield R. CarShield Rep
over a year old

We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!

Illinois
1 review
0 helpful votes
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They are very good
December 8, 2023

My van was fixed when it broke down. My engine had a knocking sound and Car Shield fixed it.

Date of experience: December 1, 2023
Nevada
1 review
0 helpful votes
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Info only.
January 1, 2024

The agent was very helpful and very pleasant. A very brief conversation. All good.

Date of experience: January 1, 2024
Arkansas
2 reviews
0 helpful votes
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Excellent news advertising
December 5, 2023

My granddaughter had a problem with her vehicle and she had Car Shield and they covered it for her

Date of experience: December 5, 2023
Carshield R. CarShield Rep
over a year old

We're happy to hear this. Let us know if you need anything else.

Ohio
1 review
0 helpful votes
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Wonderful
January 8, 2024

Car shield was on time and took care of my car and I was very satisfied

Date of experience: January 8, 2024
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Texas
1 review
0 helpful votes
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I don't know
January 10, 2024

I have not had any experience as yet. Have not had a reason to use Car Shield yet.

Date of experience: January 10, 2024
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

New York
1 review
0 helpful votes
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Never had to use it so not really sure
November 26, 2023

Customer service was great even though I didn't need service anymore

Date of experience: November 26, 2023
Carshield R. CarShield Rep
over a year old

Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

Arkansas
1 review
0 helpful votes
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Still waiting to get car back and see what the payment will be

Date of experience: January 19, 2024
Washington
1 review
0 helpful votes
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Excellent customer service answered all my questions
January 18, 2024
Updated review

Was very quick and knowledgeable answering my questions

Date of experience: January 18, 2024
Carshield R. CarShield Rep
over a year old

Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.


Excellent customer service
August 15, 2023
Previous review

All questions were answered in a timely manner very polite

Date of experience: August 15, 2023
Texas
1 review
0 helpful votes
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Excellent company. Customer service amazing
January 18, 2024

I'm happy with Car Shield. Excellent customer service and the app is easy to navigate

Date of experience: January 18, 2024
Carshield R. CarShield Rep
over a year old

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Florida
2 reviews
0 helpful votes
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Fast and courteous customer service
January 18, 2024

I will give it a+ had my car fixed in one day great job

Date of experience: January 18, 2024
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Minnesota
1 review
0 helpful votes
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Professional curtesy
January 18, 2024

It was fine, I just needed to update my new address.

Date of experience: January 18, 2024
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Maryland
1 review
0 helpful votes
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Excellence
December 10, 2023

The difficulty with the android app is frustrating but the staff compensate for that problem.

Date of experience: December 10, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Georgia
1 review
0 helpful votes
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I am very satisfied
December 14, 2023

I really don't know what to say but I will say thank God for courtship

Date of experience: December 14, 2023
Washington
1 review
0 helpful votes
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Satisfied
December 14, 2023

In the past went I needed service it was good to know I was helped.

Date of experience: December 14, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Virginia
1 review
0 helpful votes
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It's great
January 5, 2024
Updated review

They are very helpful and polite very all so helpful in my experience

Date of experience: January 5, 2024
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.


Awesome
December 27, 2023
Previous review

They were extremely helpful and polite with get in me the plan for my Nissan Rouge and explaining how it work

Date of experience: December 20, 2023
North Carolina
1 review
0 helpful votes
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Satisfied with the ease to make the change.
November 24, 2023

Changed the card on which I was billed for the service.

Date of experience: November 24, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Pennsylvania
1 review
0 helpful votes
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Im a very happy customer
November 24, 2023

Great awesome outstanding etc.i had an issue an it was resolved

Date of experience: November 24, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Colorado
1 review
0 helpful votes
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Sucks
November 14, 2023

You people don't want to listen to reason. I'm not happy

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

Michigan
1 review
0 helpful votes
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Change payment
January 15, 2024

Very easy and fast! The agent very friendly and fast!

Date of experience: January 15, 2024