business logo of CarShield

CarShield

Overview

CarShield has a rating of 4.2 stars from 4,888 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.

service
2,066
value
101
shipping
36
returns
38
quality
90
This company responds to reviews on average within 1 day
+19
How would you rate CarShield?
grey star
grey star
grey star
grey star
grey star
Maine
1 review
1 helpful vote
Follow Lynne S.
Unfollow Lynne S.
Send Message
Share Review
Report Review

Nothing to review
January 21, 2025

My car wouldn't start and not sure why. My Insur. Paid for the towing to a garage. I paid 100.00 deductible and the bill was $140 + which I pd and I am still waiting for the refund from you for the amt. Over the deductible.

Date of experience: January 4, 2025
Alicia G. CarShield Rep
3 months ago

Lynne, please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your account. We are here to assist you in any way we can.

North Carolina
1 review
0 helpful votes
Follow Clayton A.
Unfollow Clayton A.
Send Message
Share Review
Report Review

CarShield came through for us!
March 4, 2025

My car and my wife's vehicle have been covered for approximately five years and until now, we had never submitted a claim. Recently, our Mercedes dealership's mechanics discovered oil leaks at the front and rear seals in my wife's auto--a major, labor-intensive repair...When it really mattered, CarShield really came through for us and covered the repair! Thank you, CarShield!

Date of experience: February 22, 2025
Alicia G. CarShield Rep
2 months ago

Clayton, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.

Texas
1 review
0 helpful votes
Follow Tony B.
Unfollow Tony B.
Send Message
Share Review
Report Review

Extremely glad I had Car Shield
March 16, 2025

I took my car to the dealer thinking I just had a problem with the audio interface but they discovered a leaking waterpump ($$), broken mounts and a bad APIM module and radio. Car Shield covered everything and did it very promptly. I would hhigky recommend them.

Date of experience: March 6, 2025
Alicia G. CarShield Rep
2 months ago

Tony, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Tennessee
1 review
0 helpful votes
Follow Darrell G.
Unfollow Darrell G.
Send Message
Share Review
Report Review

Outstanding Service
March 5, 2025

Had a transmission issue as well as a major leak,they where very prompt about getting the repair scheduled for service and handled as well as a rental as it was a lengthy repair.have referred many friends as I have had a great experience this far! Highly recommend Car shield for additional warranty provider.

Date of experience: February 23, 2025
Alicia G. CarShield Rep
2 months ago

Darrell, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

South Carolina
1 review
0 helpful votes
Follow Mark D.
Unfollow Mark D.
Send Message
Share Review
Report Review

Worth every penny!
March 8, 2025

Car Shield made my car repairs extremely simple! I just dropped off my car at my repair shop to diagnose my issues and that was literally it. The shop and Car Shield handled the rest. No calling to setup any claims or paperwork to file. Once my car was diagnosed, Car Shield called me telling me that my repairs were covered, minus the deductible and I just waited till the repairs were complete. This is something I will never go without moving forward with any vehicle I own.

Date of experience: February 26, 2025
Alicia G. CarShield Rep
2 months ago

Mark, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Tennessee
2 reviews
0 helpful votes
Follow Andrew k.
Unfollow Andrew k.
Send Message
Share Review
Report Review

For some reason all the BMW service centers here in Memphis, TN do not except CarShield. I spent several years paying for a warranty that no excepted.

Date of experience: March 1, 2025
Alicia G. CarShield Rep
2 months ago

Andrew, we have a dedicated team that is available to our customers to assist with locating Repair Facilities that will work with us. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Washington
1 review
0 helpful votes
Follow Judith G.
Unfollow Judith G.
Send Message
Share Review
Report Review

The contract information was put on my contract wrong and also the address after tell the representative 3 times what it was so, so when I did get the contract emailed to be all the information was on the wrong car, plus my address, so I had to cancel my contract all together! The representative just wanted to make a sale instead of really listening to the customer!

Date of experience: December 19, 2024
Alicia G. CarShield Rep
3 months ago

Judith, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.

Florida
1 review
0 helpful votes
Follow Georgeanna K.
Unfollow Georgeanna K.
Send Message
Share Review
Report Review

All OK
January 22, 2025

I have not yet had a chance to file a claim, so I'm not sure how that part goes. What i will say is that I was satisfied with the customer service I received in response to an inquiry.

Date of experience: January 12, 2025
Alicia G. CarShield Rep
3 months ago

Georgeanna, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

Virginia
1 review
0 helpful votes
Follow Jane L.
Unfollow Jane L.
Send Message
Share Review
Report Review

Diesel truck repairs
March 29, 2025

I took my car into a dealership to get it repaired. They got in touch with car shield and ask them to come and look at the track and let them show them what's wrong with the truck. Carcield immediately told them what they would pay, and the dealership went ahead and fixed yet. I zipher had to step in and be a part of what car shield offered. They paid everything and I paid my deductible. It was easily done, and I had no brainfade!
I was so happy that I had car shield

Date of experience: March 19, 2025
Alicia G. CarShield Rep
1 month ago

Jane, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Maryland
2 reviews
0 helpful votes
Follow Jackie H.
Unfollow Jackie H.
Send Message
Share Review
Report Review

On The Road Again
February 2, 2025

From the time I called car Shield, they have been on spot. When my engine light came on and my car was making a horrible noise. I called a Car Shield then I made an appointment with the dealership that I bought my car from. They took care of everything just EXACTLY like they said they would do on the TV commercials. I would recommend CarShield to anyone anytime. Their ratings deserve a 10 star rating. And before I knew it I was back on the road again driving my own car. Oh yeah, and besides all that CarShield had it already set up for me to get a rental car from Enterprise. It was great as I was walking over to Enterprise my phone rang and it was the salesman from Enterprise letting me know the CarShield had contact them already. You guys are great. Thank you so much. I would not have been able to afford to get my car fixed. I am retired and I am on a fixed income. I am so glad that I made the decision to get car Shield several years ago. You guys are great. Your representatives in the customer service department were great. Everyone was so kind and professional. I am just so satisfied. I give you guys 10 Stars and 2 thumbs up.

Sincerely;
Jacquelyn L. Hodge

Date of experience: January 23, 2025
Mississippi
1 review
0 helpful votes
Follow Frankie P.
Unfollow Frankie P.
Send Message
Share Review
Report Review

Great job
February 5, 2025

Car Sheild was prompt in the repairs of my vehicle, my vehicle was in for repairs and was completed the same day, and Car Shield toke care of it all with no problem, so I give a thumbs up to Car Shield.

Date of experience: January 26, 2025
Alicia G. CarShield Rep
3 months ago

Frankie, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.

Indiana
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

First Timer
January 19, 2025

Never had a claim until now. I was a little unclear as to how to proceed. But, once the process began to roll, it went smoothly. Claim covered, paid and complete.

Date of experience: January 8, 2025
Alicia G. CarShield Rep
3 months ago

John, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

New York
1 review
0 helpful votes
Follow Kimberly E.
Unfollow Kimberly E.
Send Message
Share Review
Report Review

Showed sincere concern
December 29, 2024

I was contacted by a representative, showing concern about how my vehicle was being taken to the same shop 3×'s for what appeared to be the same problem, she then went on to help me find another shop that accepted carshield she was patient and kind, I think we were on the phone for about a hour or so but she wouldn't give up, we googled and researched, she gave me big sister vibes she was awesome.

Date of experience: December 19, 2024
Alicia G. CarShield Rep
4 months ago

Kimberly, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Texas
1 review
0 helpful votes
Follow Akwasi M.
Unfollow Akwasi M.
Send Message
Share Review
Report Review

Seven months after buying Carshield's extended warranty insurance my water pump started leaking. Even though the leakage was too slow to affect the driving, Carshield replaced the pump with my Audi dealer in an expensive undertaking.

Date of experience: February 20, 2025
Alicia G. CarShield Rep
2 months ago

Akwasi, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Illinois
1 review
0 helpful votes
Follow Osmund H.
Unfollow Osmund H.
Send Message
Share Review
Report Review

Most Reliable Service Ever
March 11, 2025

I felt as though I was shooting a CarShield commercial when I was telling my friend about the service I've received. You've got to be second to none when it comes to keeping your promise as advertised! I have honestly saved thousands of dollars using this service. I have recommended CarShield to several friends and relatives.

Date of experience: February 25, 2025
Alicia G. CarShield Rep
2 months ago

Osmund, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Florida
1 review
0 helpful votes
Follow Dennis H.
Unfollow Dennis H.
Send Message
Share Review
Report Review

Best auto warranty company
January 25, 2025

They mean what they say and do what they means. And the elite Team was on point and they fixed all my needs for as my truck issues and I will always recommend car shield to any and everyone.

Date of experience: January 15, 2025
Alicia G. CarShield Rep
3 months ago

Dennis, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

New Mexico
1 review
0 helpful votes
Follow Jean M.
Unfollow Jean M.
Send Message
Share Review
Report Review

Waiting On The Part
March 7, 2025

I told Car Shield on 2/20/25 that I would go along with them ordering the Turbo for my 2014 Volkswagen and through their neglegence the part was ordered on 02/25/2025. The auto repair shop will not receive the part until 02/27/2025. The repair work is said to take 8- 10 hours. Now they want to say that my rental has to be returned by 07/27/2025 and I will have to pay for extra days when is it all their fault that my car is not done within the 7 day rental. Their lack of timely ordering the part is not my fault it totallying falls on them...

Date of experience: February 25, 2025
Alicia G. CarShield Rep
2 months ago

Jean, we apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.

Washington
1 review
0 helpful votes
Follow Daryl C.
Unfollow Daryl C.
Send Message
Share Review
Report Review

Carshield Warranty Coverage
December 24, 2024

Carshield has been a life saver for my auto mechanic services. They have saved over $12,000 in repair charges to date, which I would not have been able to cover. I definitely recommend their extended warranty coverage.

Date of experience: December 11, 2024
Alicia G. CarShield Rep
4 months ago

Daryl, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.

Texas
1 review
0 helpful votes
Follow Julio G.
Unfollow Julio G.
Send Message
Share Review
Report Review

Yesterday, I received a call from the Adjuster to explain me what was approved, I started to ask questions just know more of the process and clarify certain things and he quickly took a very defensive stance with a no tact instead of hearing me out and trying to clarify my questions and concerns in a more customer first approach.

Date of experience: February 28, 2025
Alicia G. CarShield Rep
2 months ago

Julio, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. If you have any further questions, or concerns, or require additional assistance, please do not hesitate to reach out to our dedicated Customer Service Department. Our team is ready to assist you and ensure that your needs are met.

Florida
1 review
0 helpful votes
Follow Anthony Q.
Unfollow Anthony Q.
Send Message
Share Review
Report Review

Very good warranty company
February 28, 2025
Updated review

Everything always goes smoothly with CarShield. From the repairs they approve to the rental car arrangements. If you need a warranty company for piece of mind, there's none better than CarShield. Get the best policy coverage you can afford, you'll use it sometime down the road for sure.

Date of experience: February 18, 2025
Alicia G. CarShield Rep
2 months ago

Anthony, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.


Best independent car warranty company on the market!
March 1, 2024
Previous review

I was a little nervous when I chose CarShield to protect my used Jeep. Two employees tgatcI work with, and we are all in the car business, recommended them. After reviewing my options with the sales agent, I settled on etting the Diamond plan. Boy, am I glad I spent a few dollars more. On my first claim, communications were astonishing. Most of the rental car was covered while my car was in the shop. The updates between the CarShield people and the shop, as well as me was phenomenal. We'll done CarShield, I'll recommend your company to many of my clients that I sold used cars to, whose warranty has expired, to hook up with CarShield. Great company, great coverages, great communications. Thanks again!

Date of experience: March 1, 2024