• Cars.com

2017 CUSTOMER CHOICE AWARD

Cars.com

Overview

Cars.com has a rating of 3.6 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cars.com most frequently mention customer service, great experience, and whole process. Cars.com ranks 5th among Car Buying sites.

  • Service
    39
  • Value
    36
  • Quality
    37
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
9
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Cars.com?
Top Positive Review

“Easy 5 Stars”

Eric C.
8/24/23

After setting up an ad with a couple of other (overpriced) sites, I decided to add Cars.com. I was very impressed with the price of FREE. When I finished adding the details and photos the ad looked great! It allowed easy edits (and there were many) and cost me nothing. Several prospective buyers were sent to me from cars.com--they were just as good as the buyers sent to me from Cargurus, ebay motors and Craigslist (Carvana was such a joke!). All of the features which concerned me (length of ad, number of photos, features listed, ad editing, ad price, popularity of the site, and site functionality) were available and of the same caliber as ANY of the paid sites. I'm not sure if there's a fee we have to pay if the vehicle sells (I canceled my ads after a couple weeks due to a change in business plans), but f there is it's a much better deal than the paid sites who charge up-front whether the vehicle sells or not. I will DEFINITELY recommend and continue to use Cars.com.

Top Critical Review

“Site is a Joke.”

Paul S.
10/3/23

Got an offer for a vehicle over $12,000 less than it's actual value. What a waste of time. Not sure who is benefitting from this.

Reviews (320)

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user alexb137
3 reviews
4 helpful votes
January 27th, 2016

I'm satisfied with their services.

Thumbnail of user matthewc58
Matthew C.
3 reviews
11 helpful votes
March 11th, 2015

This book contains very basic material on the operation of the car; it appears to be a decent read for teenagers looking to grasp the basic; but the more mature readers will find this very shallow. The text contains the fundaments of auto mechanics; it is split into seven chapters; and each chapter describes a major automotive system.

Thumbnail of user gk43
1 review
1 helpful vote
June 15th, 2017

Trying to post an ad to sell my car. But the darn website is acting up. Does not understand my password every now and then. When it takes I am unable to see my ad. What a waste of time... I am moving on to Auto trader.

Thumbnail of user austinb42
2 reviews
0 helpful votes
February 13th, 2017

I think this is a above average website because I couldn't find my search within. I appreciate for their services as the pack comprises everything. As a suggestion, I wish them to be updated with the complete list of cars.

Thumbnail of user egwanwun
2 reviews
18 helpful votes
February 10th, 2017

I tried to search for a model that was popular and manufactured right up to 2007. The model isn't listed. I think they need to be more updated.

Thumbnail of user sanketj
1 review
1 helpful vote
September 10th, 2016

XUV 5OO is the best suv i had ever seen. This car has everything like controls, stability, system responce and many more. ABS of this car is much better then FORTUNER/ENDEVER(EVEREST)/CRETA/SCORPIO/SAFARI VARICORE etc.
XUV satisfy the exact need of premium SUV customer.
Main disadvantage of XUV 5OO is that it dosent have the CHASSIS which is actually very important for any suv, otherwise this is the best SUV for off riding and highway rides to.
As I have drive the top end W10 model, the speed is very responsive. Handle of car gives very good feedback. Cabin noise was very low even at 160kmph.
This car requires 10-15 sec. For 100kmph.
The instruments used in car is really gives a comfortable ride. It has Navigation, Take me home light, Twin Rev. Camera, steering mounted control, electronically adjusted seats, sunroof and many more.
Main thing of car is multifunctional 7'' display which shows everything like wheel air pressure, door ajar system, car info, Gear change indicator, mileage, fuel to empty etc.

So this is all about the CHEETAH SUV 5OO.

Tip for consumers:
This is actually very best and comfortable SUV for experienced car lovers :)

Service
Value
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Quality
19 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Cars.com provides consumer information on purchasing new and used cars.

Company Representative

Thumbnail of user customerc13
Customer C.

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