Carmelhillscarecenter

I am writing this review to warn other caregivers, patients and family members that this facility is potentially dangerous. They are under staffed and not adequately responsive to give safe care. There is a reason why Community Hospital of Monterey (CHOMP) has a 3-star rating for them, not a 5-star, like similar facilities.
My friend was admitted to Carmel Hills Care Center facility for recuperative care. We found that attendants were not responding to the call button in a timely way. Especially at night. During her stay she could not get timely access to her bronchial dilator / Inhaler. Although she has been a lifelong user, they would not let her have one at her bedside. During the late hours of the night, she went into respiratory distress and called for assistance. But no one answered her call button. Fortunately, she had presence of mind to call 911 for herself before she passed out. When the ambulance arrived, they found her unresponsive, blue and her call light was still on, unanswered. The staff at Carmel Hills were surprised to see the first responders at the facility. The ambulance people began to intubation on her but this precipitated cardiac arrest. Through immediate resuscitation, in the ambulance and at the ER, they brought her back. She is recovering well, but with broken ribs.
If the above was not bad enough, my friend experienced additional problems while staying at this facility. She was not there two days when her iPhone was taken from the room and disappeared., She was totally bed ridden so it was not left somewhere as suggested by the staff. It was fortunate that I had replaced it quickly. At the end of her stay there, after she was taken to the hospital, the facility packed up her things to vacate the room. Missing were personal effects and since they took the iPhone earlier, they decided to also take her charger as well.
I would like to see this facility investigated for safety.