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Care.com has a rating of 2.0 stars from 11,665 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Care.com most frequently mention credit card, customer service, and background check problems. Care.com ranks 19th among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
So far our experience of finding a full-time nanny has been pretty good. However, a few months ago I was looking for a night nanny/doula, and your search parameters, in particular around availability, were not helpful.
Care.com has a completely predatory billing system. I signed up with them and unwittingly paid for 12 months of services I did not use. Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed. Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad. You simply don't care, and your customer service response is disappointing. $600 down the drain.
From an earlier time I found a GREAT care giver and she is now injured and can't come for about 3 more months. Hopefully I can find another one who is just as good as she was. Hope she can come back when she is recovered enough to care for my mother..
Very easy to navigate and questions helped me think about the right person to assist my dad.
I just sign up for a membership, I'm anxious to see what type of applicants I receive.
It has been very easy so far. Let's see if your candidates are up to the task.
Thanks for the great review! We'd be happy to help you if any issues pop up. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003466
When you message.
First time using this and very happy with the process and initial selection or potential care givers.
Hi Errol, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
This was simple and had several options. I appreciate that I can tailor it to my needs.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Great service. Well organized and easy to use. Appreciate the helpful tips and suggestions. Felt a little nickle-and-dimed with the add ons.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The website is very user friendly. I greatly appreciate that you get to see and learn about the people as opposed to be being assigned someone by an agency.
Hi Vanessa, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I was nervous about being a member but you made it very easy and calmed my worries. We live in Corolla which is a distance from almost every where. I was surprised to see candidates within a reasonable driving distance. I hope this works out. I decided to do a one month trial subscription.
Hi Cheryl, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Used Care.com before and was happy with service. I didn't need the service all the time but nice I could come back when the need arose. The website has been improved tremendously and truly appreciate it's ease of use. Thank you
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I do think your upsell is too hard - this is a very stressful time to look for care and multiple pay now is taking advantage.
Hi Felicity,
We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to navigate. Helpful tools to identify a person who might fit your need.
Awesome! Thank you for your feedback!
So far so good. Thank you for inquiring, i appreciate great customer service. Cherie
Hi Cherie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Easey to navigate. Just wish that there's an option to go back when you're filling out information about your loved one. Or give users the ability to choose "maybe" days. So for instance, I may need someone to help with care maybe two to three days a week.
Hi Otilia, Thank you for sharing your feedback! I am so glad to hear you are having an easy time navigating the site. I will be sure to share your feedback with our product team.
So far setting up account has been fairly smooth. Wished the price per month was a little lower, but given the services I was willing to pay. Hoping to hire someone soon!
So far so good. Lets see if I can find a dependable housekeeper through your website
The people to take care of me that's all I want to see okay but then
I'm hoping, this will provide the type of people I'm looking for to clean my home on a regular basis. My last house keper I had for over 25 years
Hi Pamala, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Your service has been recommended to me. I like the detail on your website. I am looking forward to a great experience with the house cleaning as well. Thank you.
Hi Basak, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Pretty straightforward, provided value up front, and east to apply discount code. Easy to see the value in upgrading.
We're glad to have you here! Thanks for being a Care.com member!
It's easy to navigate and very informative. There is an abundant and excellent team of well-qualified caregivers to choose from on the website.
Hi Daniel,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The website is informative however it is a bit convoluted. Perhaps a minimal aesthetic would be helpful in navigating the plethora of options (membership plans, perks, tiers, highly rated care, etc.) available.
Hello Melinda, We appreciate your review. We'll be sure to share your feedback with our management team.
So far, so good. Excellent website design for ease and clarity of use.
Hi Dorothy, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Seems easy. I wish they'd screen the people as they post the job
What a fantastic service. I found care for my 6 year old son and then came back and found senior care for my mother! Tremendous customer service when I needed a question answered about signing up!
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003287 when you message.