Care.com

Horrible! Pay for a month... start messaging potential candidates and then get blocked for no reason. Issue isn't resolved till 2 weeks later and then I go back into my account and can't even access anything i could before despite having 1 or week left on my access... No refund, no extension of service and strange candidates that blocked me for no reason. No thanks! They stole my money.

I have NEVER dealt with a business that charges your credit card just any old time they please and lie to you and REFUSE to give the money back even tho they billed me 2 weeks before it was due and my account was cancelled, they still took money and back to back within a day! I'm in the process of getting an attorney just because I have the time! I'm sick and tired of these big companies thinking they are above the law! I have been in contact multiple times with no resolve, thr agent actually laughed at me when I said I'd leave a bad review and replied like your review matters! My review may not but I guarantee the lawsuit will matter! I'm coming for you!

I recently had an extremely disappointing and frustrating experience with Care.com, and I feel compelled to share my negative encounter to warn others about their questionable business practices.

First and foremost, Care.com appears to have predatory financial schemes masked behind their subscription services. I opted for a supposedly straightforward "ONE MONTH subscription" with the understanding that it would not automatically renew. However, to my dismay, the invoice revealed the fine print indicating an auto-renewal policy, a detail conveniently absent during the initial sign-up process. This lack of transparency raises concerns about the company's commitment to ethical business practices.

Furthermore, the vetting process for their employers seems lax, leading to subpar services. The platform's poorly designed website exacerbated my already frustrating experience. It consistently crashed and, on occasions, locked me out of my account, rendering the subscription virtually unusable.

Attempting to rectify the situation, I promptly reached out to their customer service when I noticed the unauthorized charge on my credit card mere hours after the auto-renewal. However, my plea for a refund was met with staunch refusal. The refusal, coupled with the deceptive auto-renewal tactic, leaves customers like myself stuck with an unwanted and unusable subscription, highlighting the company's greed and lack of customer-centric values.

The overall impression is that Care.com engages in dishonest practices, attempting to take advantage of parents seeking extra help. This experience raises serious ethical concerns about the company's commitment to customer satisfaction and transparency. I strongly caution potential customers to exercise extreme caution when considering Care.com as my encounter has left me disillusioned and regretful of my decision to engage with their services.

I am so $#*!ing angry at this app. It used to be so simple and they changed it with the change I lost all my reviews and validations from people I've worked with for 10 years. It's way harder to navigate the app now and I get FALSE $#*!ING AD TEXTS with misinformation about the actual job listing. It's very frustrating and it's harder to find a job and communicate with people on it since they've changed the app. I'd give it a negative 5 stars. No help with customer service either. They've ruined the experience for me.

"Care.com is a fraudulent platform with scammers. The other day, I decided to subscribe to their website because I was in need of a job. I intended to subscribe for only one month, but I mistakenly selected three months. I immediately contacted them to adjust the payment to one month instead. However, they blatantly refused and closed the chat on me. I realized that even after making a payment, they still block you from seeing some jobs, seemingly to encourage continued subscriptions. This is a scam. Don't ever make any payment on this website; they are fraudulent."

Horrible platform and when you try to fix it you face another horrible customer service. I regret so much to pay premium because never works. They don't refund and they don't provide the service that you paid for. I wish I could sue them.

Rubbish, its overcharge.
Ore than 85% of your nannies is made up
Don't waste your money
Member for a month without any response, and automatically charged for another month!
Non refundable they said

WORST COMPANY I HAVE YET TO SEE IN A CRITICAL CATEGORY AS THIS.
CANNOT LOGON = THERE IS NO WORKING PASSWORD AND THE HELP SECTION IS PATHETICALLY POOR!

THE` PHONE NUMBER LISTED ALSO I GUESS IS FAKE BUT WILL RING INCESSANTLY

Call me at *******255. Since I don't see any phone numbers in your website. You obviously want to make talking to someone difficult. I didn't order the $60 background check that you charged me.

You pay money and write a million families. And no one ever reads your messages it's like if you don't pay for absolutely everything they offer you can't even send a message out. Horrible way to try and get a job

It was not clear during signup that I needed to submit my legal name. I used my nickname, then I couldn't use the app to fix it. I had to get a computer out.

Then I noticed the default privacy settings allowed care.com to give my e-mail to third party companies for their marketing stuff. That made me incredibly upset.

I used care as one of my options over the years to find caregivers and up until the last year or so they were great to work with.

There were some limitations such as them not having workmans comp insurance for people with disabilities (had to buy that through my states options) and I did feel like their payroll company was much more expensive than necessary but it kept me legal while I focused on work and family.

This last go round they would not post my jobs for over a week even though it was the exact same listing that I have used for years outside of hours and pay rate increases. Continued to chat and initially they refused to give me a number despite my telling them there was no number on my billing statement. I finally made a complaint through the BBB and they then closed my membership and refunded me partially for my plan (they shorted me 25 bucks because they charged me for the time I couldn't use the account the full monthly rate instead of the discounted monthly amount). Then when I posted a public complaint they pretended they didn't know who I was.

I will likely have to learn of other options and resources for caregivers at this point. Please research other job options for your help, they also charge the caregivers to be on the site as well so it has affected the types of people on there in a negative way, very few options.

Guys,
We have email confirmation from the company confirming our account is canceled. Subject of email to us is "Your care.com account has been closed".
What they did, again, was wait a year and charge $160 some odd fees.
Class-action potential there.

I paid for Premium account and immediately find out there are all sorts of "add-ons". It was not clear to me that Premium didn't include all your services. If I had realized that I would not have gotten the premium account. I will cancel my subscription immediately so that it does not renew next year. This is a joke.

I searched for a number of caregiver sites in my area. This site seemed promising as it appears to have lot of caregiver. I signed up and paid for 3 mths. I reached out to a number of the caregivers... not one response. All of them were fake ads. I had one responses, but their schedule was completely different from my ad, so it was a fake response. Most of the caregiver are from other states and they just copy those profiles over... they are fake... pls don't get ripped off... I was not able to get my money back... worst experience of my life...

I am very disappointing in your website. After wasting my night trying to find a health care aide. Every one of the seven I selected were not available. Please refund me my money as I just paid tonight & I want be using your site. Please advise!

I am really struggling with this site. I have paid for the premium subscription, haven't yet identified a provider, but whenever I try to circle back to see if any of the providers I have messaged have returned my message, the site routes me to the CareHome to try to make me pay more to set up payment and taxes for an employee. I try to skip that and it won't let me. The app just rolls and rolls. It's extremely frustrating and I wish I had not joined!

Stop trying to sell me so much crap. I am here to find care, not line your pockets. It's ghoulish to make money off of this to begin with, but let up on the hard sell.

Did not mean to purchase app. Very upset it is pending my bank account. I didn't know I was actually paying - there was no "check out"
Please cancel any payment use of this app.

I don't like that I have to upgrade to a premium account to be able to message caregivers. What is the point of the website if you have to upgrade to do anything?

Also, I tried to upgrade, and I am having problems doing that. The website told me something went wrong. It's almost not worth it.

All the adding you want me to pay for in addition to your base price is absolutely ridiculous. My 1 star rating applies, if I wasn't paying attention I would have up to 110 dollars every quarter charged to my account from a starting price of 57. Absolutely asinine.

I subscribed for a quarter with a substantial discount and my Amex has been charged full price

I had a lot of trouble upgrading to premium, i kept getting error messages on multiple days