Ca.monos

Hi,
I would like to share a very bad and disappointing experience. And I hope that this is all my message. It will make business owners see and pay attention to after-sales service. (After I paid The store did not respond back. Is it a scam or not for your business? I must be very unlucky that this problem happened to me) If a business owner sees my post Please pay attention to this issue. And please do me justice for this issue. And I hope to receive an email from the store soon. Along with responsibility for the terms and conditions Please send me a replacement product ASAP or if the product is not available. Please give me a full refund. Because this problem is still waiting for the store to take responsibility and still waiting for the store to help fix this problem. The wait has been too long, from the 16th December 2023 until now. It's been a long time.

Please pay attention to this issue. I feel terrible when merchants break their terms and conditions. I'm really stressed out right now with this problem. And it would be great if stores started Show responsibility for the terms and conditions provided.

I am worry on this problem. Store never responds to customers via email. I tried several times to email you about a package that was not delivered to me. Or I haven't received it yet. (I was at home all the time, no package came to my house as the update said it was delivered.

I received an email. But unfortunately it did not answer my question regarding this complaint. The email only states that the parcel has a delivered status. Therefore causing me to delay further. Because this problem has not been resolved yet. What I'm afraid of is the delayed delivery of the product. Because it's almost a long holiday. There may be a delay in delivery. So I was disappointed when this problem occurred.

I would like to report an issue with the status of my order Shipped. But I haven't received it yet. I am at home all the time, no parcels come to my house.

Order: CA*******
My order on the December 16,2023 ( Until now I have not received the product from the store. Is it a scam going on?)
I paid shipping: $205
( I have insurance on the order. And I hope you will start sending me new ones. (I paid a very high shipping fee. And I hope you can express it to me.) But very disappointing And I feel like the store is not following the terms and conditions that were given. The response came back.

And very hope my order will not get delayed or not g long time.
And hope all item will can start shipping out soon.
( I have insurance on the order. And I hope you will start sending me new ones. (I paid a very high shipping fee. And I hope you can express it to me.)

I hope will can get my all item before Christmas... but customer service not reply back to me... I feel very disappointed And hope that the store will take responsibility for this problem.

I received one email from a store and we interacted. And I tried to say that I haven't received the package but the status is delivered. But the store did not answer my question. And the store responded only saying that the package has delivered status. Therefore causing further delays. Because the store didn't fix my problem.

( I have insurance on the order. And I hope you will start sending me new ones. (I paid a very high shipping fee. And I hope you can express it to me.)

I hope will can get my all item before Christmas... but customer service not reply back to me... I feel very disappointed And hope that the store will take responsibility for this problem.

Please sympathize with me and help resolve this matter urgently. Because we need to use the product
**** What is Package Protection Shipping Insurance?
With more goods being purchased directly by consumers than ever before, sometimes bad things happen to good packages. Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement.

We created the Package Protection Shipping Insurance to offer you the ability to add peace of mind to your shopping cart. If you choose to purchase the Shipping Insurance, then should the worst happen and your package be lost, damaged, or stolen in transit, we'll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party couriers.

I would like to question whether the store is deceiving customers into paying this amount!?

To this day I have not received an email response from the store. I would like to question how much this store values its customers. In providing after-sales service Your business is not transparent about its terms and conditions. And your business is not clear about providing after-sales assistance. All channels for contacting shops are unclear. Customers cannot immediately contact sellers. Or the customer has no way to contact the store. Contact information provided by the store The customer cannot be contacted. When the phone number is called, there is only an automatic message telling them to send an email. *******@monos.com and was automatically hung up immediately and I use it to send email *******@monos.com But there was no reply. Everything that happened to me was a terrible experience. Expectations from me What if there is a problem with my order? Just hope the store responds soon. And give me help And I should get all the products before the holidays. Because I invested to afford the very expensive shipping costs. All of these things I expected. It didn't actually happen to me.