• Fitnation

Fitnation

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Overview

Fitnation has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Fitnation ranks 14th among Fitness Equipment sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate Fitnation?
Top Critical Review

“Horrible service! Horrible company!”

Erin C.
1/20/21

I recently ordered a bike and device stand from FitNation. The company completely messed up my order. I ordered a Blue Flex Bike Ultra, and a mobile device stand. I was sent a black bike & a mobile device clip (the clip is 1/2 the price of the stand). I contacted customer service immediately, and was told if I wanted the blue bike I'd have to return the black one, then they would send the correct bike. This process was going to take several weeks, so I opted to just keep the black bike. I was also told at that time that they would have to look into how to handle the device stand. A week later they finally responded by basically calling me a lier. They said the clip I received was indeed the stand and not the clip. I have pictures of each that prove otherwise, and they are refusing to fix their mistake! This company is nothing but a bunch of shysters with horrible customer service. The product itself isn't that great either! I could have gotten equal quality for less cost at Walmart!

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user erinc463
1 review
0 helpful votes
January 20th, 2021
Verified purchase

I recently ordered a bike and device stand from FitNation. The company completely messed up my order. I ordered a Blue Flex Bike Ultra, and a mobile device stand. I was sent a black bike & a mobile device clip (the clip is 1/2 the price of the stand).
I contacted customer service immediately, and was told if I wanted the blue bike I'd have to return the black one, then they would send the correct bike. This process was going to take several weeks, so I opted to just keep the black bike. I was also told at that time that they would have to look into how to handle the device stand.
A week later they finally responded by basically calling me a lier. They said the clip I received was indeed the stand and not the clip. I have pictures of each that prove otherwise, and they are refusing to fix their mistake!
This company is nothing but a bunch of shysters with horrible customer service.
The product itself isn't that great either! I could have gotten equal quality for less cost at Walmart!

Tip for consumers:
Don't waste your time or money with FitNation!

Products used:
Exercise bike

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardc4021
1 review
0 helpful votes
February 16th, 2023

My wife and I like the the bike, good value for dollars spent. What we don't like is the seat and back rest it's not comfortable so it limits our work outs based on comfort level. This i
what happens when you buy before you try on qvc, its not Fitnations fault.

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