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How would you rate Fitnation?
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Massachusetts
1 review
0 helpful votes
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Like the bike
February 16, 2023

My wife and I like the the bike, good value for dollars spent. What we don't like is the seat and back rest it's not comfortable so it limits our work outs based on comfort level. This i
what happens when you buy before you try on qvc, its not Fitnations fault.

Date of experience: February 14, 2023
New Mexico
1 review
0 helpful votes
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Horrible service! Horrible company!
January 20, 2021

I recently ordered a bike and device stand from FitNation. The company completely messed up my order. I ordered a Blue Flex Bike Ultra, and a mobile device stand. I was sent a black bike & a mobile device clip (the clip is 1/2 the price of the stand).
I contacted customer service immediately, and was told if I wanted the blue bike I'd have to return the black one, then they would send the correct bike. This process was going to take several weeks, so I opted to just keep the black bike. I was also told at that time that they would have to look into how to handle the device stand.
A week later they finally responded by basically calling me a lier. They said the clip I received was indeed the stand and not the clip. I have pictures of each that prove otherwise, and they are refusing to fix their mistake!
This company is nothing but a bunch of shysters with horrible customer service.
The product itself isn't that great either! I could have gotten equal quality for less cost at Walmart!

Date of experience: January 17, 2021