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    Business.currys.co.uk

Ratings On Other Platforms

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2.8 / 5
Reviews.io
1.9 / 5
Corporate Values

Overview

Business.currys.co.uk has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

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How would you rate Business.currys.co.uk?
Top Critical Review

“Appalling”

Jan C.
6/4/20

I had to open an account to pay for a coffee machine in order to get to the payment gateway. This done, I duly paid only to find that I had an email acknowledging my unwanted new account but no acknowledgement of the £549 taken from my credit card or any acknowledgement of my order. The webchat facility - on which I spoke to a smartie pants chappie - had disappeared and any emails to customer services has gone ignored - apart from the one to the CEO which has been picked up by his team and will, no doubt, be kept from him. I merely warned him that £549 spent every day by one customer equated to more than £200k of his bottom line and he would be turning away more than one per day if they all suffered the same lack of customer care I have.

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Reviews (1)

Rating

Timeframe

Other

janc267
4 reviews
123 helpful votes
June 4th, 2020

I had to open an account to pay for a coffee machine in order to get to the payment gateway. This done, I duly paid only to find that I had an email acknowledging my unwanted new account but no acknowledgement of the £549 taken from my credit card or any acknowledgement of my order. The webchat facility - on which I spoke to a smartie pants chappie - had disappeared and any emails to customer services has gone ignored - apart from the one to the CEO which has been picked up by his team and will, no doubt, be kept from him. I merely warned him that £549 spent every day by one customer equated to more than £200k of his bottom line and he would be turning away more than one per day if they all suffered the same lack of customer care I have.

Q&A (3)

Answer:

Forget it. Email the CEO and see if that does any good.

By Jan C.
Answer:

It was a legit company. I'm not so sure about now as them failing to acknowledge my order or my payment of £549 had been Googling phishing sites, just to check.

By Jan C.
Answer:

Their TV ad about next day delivery and there was a Currys on my doorstep. I have never raved about their customer service but it was always acceptable. This time it has been totally unacceptable.

By Jan C.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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